Chukwu Rahel
Senior Operations, Human Resources & Francophone Engagement Manager at AfriLabs- Claim this Profile
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English Full professional proficiency
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French Full professional proficiency
Topline Score
Bio
Credentials
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Critical Thinking with Emotional Intelligence
Udemy -
Diploma in Operations Management
Alison -
Exercising Leadership: Foundational Principles
HarvardX -
HR Recruiting Communication Strategies to Attract and Retain Top Talent
Linkedin learning -
Human Resource Management
Piston & Fusion | Business Academy
Experience
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AfriLabs
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Nigeria
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Information Technology & Services
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1 - 100 Employee
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Senior Operations, Human Resources & Francophone Engagement Manager
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Jan 2023 - Present
In this tripartite role, I have successfully handled higher-level responsibilities across:I. Operations- Led the engagement of 15+ vendors and 20+ subject-matter experts across strategic projects.- Procured tools for digitization of operations to optimise operations and performance.- Implemented the global representation of the AfriLabs Pan-African secretariat across 5 countries.- Developed a framework for the implementation of an Advisory Board.Travel Management- Recruited renowned hotels in 12+ countries as vendors.- Facilitated international travels for 25+ staff and 8 Board Members/Trustees.- Coordinated the planning and execution of the bi-annual AfriLabs Board Meeting in Kenya and Rwanda.- Executed the travel management of staff members and over 20 hub members across Africa for the ACBP in-person workshops in 5 African countries.Facility Management- Implemented multiple safety operational guidelines and training for staff members.- Implemented up-to-date workstations and furnishing of the AfriLabs Secretariat in Partnership with Noble Ideas.- Onboarded and managed facility security personnel and attendants for the AfriLabs Secretariat.II. Human ResourcesRecruitment, Diversification & Expansion- Led the recruitment of staff members across 10 African countries.- Led the expansion of the team from 11 to 43.- Facilitated the adoption of digitized HR tools.- Recruited and onboarded 19 talents under part-time and contract roles.- Successfully managed up to 50 staff across 10 countries.- Led the redesign of staff remuneration structure and compensation package of local and Pan-African staff.Learning & Development- Implemented an upskilling initiative to improve the capacity of staff.- Successfully implemented the Eureka 3.0 knowledge-sharing session and expert staff training workshops.III. Francophone Engagement- Translated 40+ documents from English to French.- Moderated/facilitated ACBP workshops in Lubumbashi, DRC. Show less
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Operations, Human Resource, and Francophone Engagement Manager
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Jan 2021 - Dec 2022
In this role, I led the following:I. Operations- Policy development and implementation- Procurement management- Travel management- Facility management.II. Human Resources- Led talent sourcing and recruitment- Diversification and expanded the team across 5 African countries in 2021 and 7 African countries in 2022- Successfully led the expansion of the team strength from 11 to 39- Led a gender-diverse team of 64.1% female and 35.9% male- Managed a diverse team across multiple countries- Designed and implemented team upskilling projects.III. Francophone Engagement- Handled document and information translations from English to French- Handled bilingual event moderation and facilitation- Led the engagement of Francophone members and stakeholders. Show less
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Operations and Francophone Engagement Officer
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May 2019 - Dec 2020
As the Operations and Francophone Engagement Officer, I performed the following:I. OperationsProcurement- Managed the engagement and close out of 15+ vendors to provide operational and project-related goods and services.- Led the engagement of over 100+ experts across 14 programmes/projects with the following organizations as Agence Francaise de Development, COVIDACTION, Mozilla 2.0, KTN, Facebook, World Bank Group FCDO Technopolis B.V, etc.- Successfully developed, managed, and tracked the operational budget in the 2020 financial year.Travel Management- Successfully implemented team travels for over 7 staff and 7 Board members to Addis Ababa, Ethiopia for the 2019 AfriLabs Annual Gathering.- Successfully managed 3 staff travels to Kenya, Sweden & United Kingdom in 2019Facility Management- Successfully sourced and procured a facility where the AfriLabs Pan-African secretariat was hosted in 2019 and 2020.- Successfully resolved all facility complaints with a success rate of 65%.II. Francophone EngagementTranslations- Successfully translated 80+ documents for the francophone community.Moderation and Facilitation- Moderated and facilitated the welcome address sessions of the virtual 2020 AfriLabs Annual Gathering in French. Show less
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Administrative Officer and Finance Personnel
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Jan 2018 - Apr 2019
Responsibilities: • Updated and carried out office policies as needed while booking meeting rooms and handling the preparation and advertisement of contract documents for bids. • Arranged logistics for staff and CEO when travelling for business meetings, maintained the company calendar, and scheduled appointments for the CEO. • Accurately managed and handled office impress, prepared regular reports on expenses and office budgets, placed orders, and managed office supplies stock. • Initiated the development and delivery of a monthly executive summary and financial performance presentation. • Collaborated with internal teams to identify and determine the cause of monthly budget deviations. • Prepared payment letters for office and company transactions; provided payroll information by collecting time and attendance records. Show less
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Administrative Officer, Data Entry & Research Personnel
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May 2018 - Jul 2018
Responsibilities: • Managed and coordinated multiple daily office operations, prepared cost analysis, and completed detailed reports, ensuring data accuracy. • Worked on developing and implementing a new accounting system which significantly increased the efficiency of financial teams. • Reviewed and maintained confidential documents and files, assisted in payroll management for 50+ employees, and scheduled and coordinated meetings. • Coordinated and handled the supervision of projects; distributed and stored correspondence (e.g. letters, emails and packages). • Utilised the data, market trends and industry knowledge to develop and implement business and marketing plans. Show less
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airtel
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India
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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Aug 2015 - Jul 2017
Responsibilities: • Designed and delivered a strong customer relationship management strategy, providing responsiveness to client needs, and ensuring superior service and consistent customer satisfaction by providing on-time delivery and follow-up. • Resolved customer complaints by identifying problems and taking appropriate corrective action, resulting in a 70% increase in the department's efficiency. • Demonstrated professional etiquette and manners while communicating in French and English when interfacing with customers, resulting in 50% improved feedback from customers. • Reduced customer complaints ratio by 45% through the implementation of an emphatic procedure to cater to escalated grievances. Show less
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Education
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2009 - 2012
University Of Buea, Cameroun
BA Linguistics and French, Linguistics and French -
2007 - 2009
Government Bilingual High School, Kumba, Cameroun
General Certificate of Education (Advanced Level) -
2002 - 2007
All Saints Bilingual College, Douala, Cameroun
General Certificate of Education (Ordinary Level)
Community
