Experience

AfriLabs

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Senior Operations, Human Resources & Francophone Engagement Manager

  • Jan 2023 - Present

• Operations, Human Resource, and Francophone Engagement Manager

  • Jan 2021 - Present

  • Strategically coordinates the daily operations, human resource and financial processes and disbursement at the Secretariat.• Accurately prepares financial documents and invoices for clients and proper accountability and filling of financial documents.• Introduces cloud base storage and effectively supports project team to prepare the budget for projects and programmes.• Works closely with AfriLabs’ financial institution, auditors, and accountants in preparing financials, and assist in the audit process.• Reviews travel advance requests for staff in accordance with the travel policy, ensuring that all expenses were properly documented.• Expertly develop the organisational structure and work culture, including the compensation program implementation.• Creates and revises various employees job descriptions, and revises the organisation’s handbook on policies and procedures.• Coordinates with the Finance department to develop, analyse, and update the organisation’s employee annual salary budget.• Spearheads the organisation's recruitment process and successfully recruited qualified candidates totaling 60% of the employees.• Liaises with the Strategy department to develop, analyse and implement performance metrics, review process and KPIs.• Manages the development, updating, and filing of all employment records. Oversees the employees’ exit process for the organisation. Show less

• Operations & Francophone Engagement Officer

  • May 2019 - Feb 2023

  • Oversaw the general and financial operations processes including the smooth running of day-to-day operations of the AfriLabs Secretariat.• Directed launch and comprehensive development of financial institutions encompassing all aspects of the business including positioning, strategic planning, and compliance requirements.• Oversaw optimum operational safety and adherence to organizational standards and guidelines.• Implemented and monitored budgetary and accounting policies and systems and advised superiors on significant objectives and/or measurements changes.• Prepared financial documents and invoices to clients as well as proper accountability and filling of financial documents.• Liaised with programme partners, hubs and AfriLabs event host organizations to obtain on-time reports, review for accuracy, code, and post in the financial system.• Maintained a system of records according to regulations, supported inventory of property accountability according to unit policy.• Created and implemented new policies and procedures in these departments regarding audits, regulations, and compliance. Show less



International Development Alliance Company Limited, Abuja - Nigeria

• Administrative Officer and Finance Personnel

  • Jan 2018 - Apr 2019

  • Updated and carried out office policies as needed while booking meeting rooms and handling the preparation and advertisement of contract documents for Bids. • Arranged logistics for staff and CEO when traveling for business meetings, maintained the company calendar, and scheduled appointments for the CEO. • Accurately managed and handled office impress, prepared regular reports on expenses and office budgets, placed orders, and managed office supplies stock. • Initiated the development and delivery of a monthly executive summary and financial performance presentation. • Collaborated with internal teams to identify and determine cause of monthly budget deviations. • Prepared payment letters for office and company transactions; provided payroll information by collecting time and attendance records. Show less



Poslo Limited, Abuja, Nigeria

• Administrative Officer, Data Entry & Research Personnel

  • May 2018 - Jul 2018

  • Managed and coordinated multiple daily office operations, prepared cost analysis, and completed detailed reports, ensuring data accuracy. • Worked on developing and implementing a new accounting system which significantly increased the efficiency of financial teams. • Reviewed and maintained confidential documents and files, assisted in payroll management for 50+ employees, and scheduled and coordinated meetings. • Coordinated and handled the supervision of projects; distributed and stored correspondence (e.g. letters, emails and packages). • Utilised the data, market trends and industry knowledge to develop and implement business and marketing plan. Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - Jul 2017

  • Designed and delivered a strong customer relationship management strategy, providing responsiveness to client needs, ensuring superior service and consistent customer satisfaction by providing on-time delivery and follow-up. • Resolved customer complaints by identifying problems and taking appropriate corrective action – Resulted in a 70% increase in the department's efficiency. • Demonstrated professional etiquette and manners while communicating in French and English when interfacing with customers, resulting in 50% improved feedback of customers. • Reduced customer complaints ratio by 45% through the implementation of an emphatic procedure to cater to escalated grievances. Show less