Experience

Excelerate Asia

• Malaysia
• Business Consulting and Services
• 100 - 200 Employee

• Instructor Lead (User Experience Design)

  • Aug 2023 - Present



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• UX Architect

  • Oct 2021 - Present



University Of The Third Age

• 1 - 100 Employee

• Trainer for Smartphone & Digital Skills trainings for Seniors

  • Jan 2015 - Present



Multimedia University

• Malaysia
• Higher Education
• 700 & Above Employee

• Senior Lecturer

  • 2005 - Oct 2021

  • Mentored 200+ Interface Design undergraduate students with industrial collaboration for their final year projects and supervised >10 Postgraduate students. • Bridged the academia and industry gap by keeping the Interface Design curriculum abreast with the industry trend and nurturing UI-UX designers for industry talents. • Devised and delivered 20+ UI-UX, Human Factors, Research Methodology, and Creative Multimedia courses at universities to 4000+ students. •… Show more • Mentored 200+ Interface Design undergraduate students with industrial collaboration for their final year projects and supervised >10 Postgraduate students. • Bridged the academia and industry gap by keeping the Interface Design curriculum abreast with the industry trend and nurturing UI-UX designers for industry talents. • Devised and delivered 20+ UI-UX, Human Factors, Research Methodology, and Creative Multimedia courses at universities to 4000+ students. • Published >15 indexed journal, >60 conferences, 8 books/chapter. Show less • Mentored 200+ Interface Design undergraduate students with industrial collaboration for their final year projects and supervised >10 Postgraduate students. • Bridged the academia and industry gap by keeping the Interface Design curriculum abreast with the industry trend and nurturing UI-UX designers for industry talents. • Devised and delivered 20+ UI-UX, Human Factors, Research Methodology, and Creative Multimedia courses at universities to 4000+ students. •… Show more • Mentored 200+ Interface Design undergraduate students with industrial collaboration for their final year projects and supervised >10 Postgraduate students. • Bridged the academia and industry gap by keeping the Interface Design curriculum abreast with the industry trend and nurturing UI-UX designers for industry talents. • Devised and delivered 20+ UI-UX, Human Factors, Research Methodology, and Creative Multimedia courses at universities to 4000+ students. • Published >15 indexed journal, >60 conferences, 8 books/chapter. Show less



CNERGY

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• UX Consultant & Trainer

  • 2005 - Oct 2021

  2005 – 2018 (part-time as contractual), 2018 – 2021 (full-time) • Secured $2.5 million corporate training programs and UX consulting services from various industries (Fintech, HR, IT, Legal, manufacturing, telco, government) in different solutions (SaaS, enterprise, Web and mobile). • Improved user experience >75% based on data-driven results and user insights from UX consulting to business stakeholders and bring UX impact in their product development processes and business… Show more 2005 – 2018 (part-time as contractual), 2018 – 2021 (full-time) • Secured $2.5 million corporate training programs and UX consulting services from various industries (Fintech, HR, IT, Legal, manufacturing, telco, government) in different solutions (SaaS, enterprise, Web and mobile). • Improved user experience >75% based on data-driven results and user insights from UX consulting to business stakeholders and bring UX impact in their product development processes and business revenues. • Championed ICDL certification (International Certificate of Digital Literary) program coordination and 50+ training courses between the ICDL certification body, external clients with internal stakeholders (Sales, Project Management, CEO, Marketing, Technology Consulting, Subject Matter Experts). • Spearheaded Masterclass of Creative Multimedia series to AKPK (Credit Counselling and Debt Management) and trained +20 employees on Masterclass of User Experience Design. • Trained and empowered 1200+ senior citizens in Digital Skills Transformation and Smartphone trainings over the past 10 years as a Principal Trainer for University of Third Age (U3A). Show less 2005 – 2018 (part-time as contractual), 2018 – 2021 (full-time) • Secured $2.5 million corporate training programs and UX consulting services from various industries (Fintech, HR, IT, Legal, manufacturing, telco, government) in different solutions (SaaS, enterprise, Web and mobile). • Improved user experience >75% based on data-driven results and user insights from UX consulting to business stakeholders and bring UX impact in their product development processes and business… Show more 2005 – 2018 (part-time as contractual), 2018 – 2021 (full-time) • Secured $2.5 million corporate training programs and UX consulting services from various industries (Fintech, HR, IT, Legal, manufacturing, telco, government) in different solutions (SaaS, enterprise, Web and mobile). • Improved user experience >75% based on data-driven results and user insights from UX consulting to business stakeholders and bring UX impact in their product development processes and business revenues. • Championed ICDL certification (International Certificate of Digital Literary) program coordination and 50+ training courses between the ICDL certification body, external clients with internal stakeholders (Sales, Project Management, CEO, Marketing, Technology Consulting, Subject Matter Experts). • Spearheaded Masterclass of Creative Multimedia series to AKPK (Credit Counselling and Debt Management) and trained +20 employees on Masterclass of User Experience Design. • Trained and empowered 1200+ senior citizens in Digital Skills Transformation and Smartphone trainings over the past 10 years as a Principal Trainer for University of Third Age (U3A). Show less



Malaysia Digital Economy Corporation (MDEC)

• Malaysia
• Government Relations Services
• 500 - 600 Employee

• UX Innovate Program Director

  • Jan 2014 - Dec 2014

  • Spearheaded a 12-month UX Innovate Program comprising UX Bootcamp, UX Specialised Trainings (Web, Mobile and Eye-tracking), Mentor-menteeship for 19 companies. • Trained 40+ participants from various backgrounds (UX designers, marketing, CTO, developers) and managed 6 teammates and 11 UX mentors for the program. • Demonstrated success of program delivery from all participating companies to MDeC from tracking progressive performance. • Mentored a Fintech company to… Show more • Spearheaded a 12-month UX Innovate Program comprising UX Bootcamp, UX Specialised Trainings (Web, Mobile and Eye-tracking), Mentor-menteeship for 19 companies. • Trained 40+ participants from various backgrounds (UX designers, marketing, CTO, developers) and managed 6 teammates and 11 UX mentors for the program. • Demonstrated success of program delivery from all participating companies to MDeC from tracking progressive performance. • Mentored a Fintech company to deliver project deliverables aligned UX metrics with business goals and inculcate UX processes in the organization. Show less • Spearheaded a 12-month UX Innovate Program comprising UX Bootcamp, UX Specialised Trainings (Web, Mobile and Eye-tracking), Mentor-menteeship for 19 companies. • Trained 40+ participants from various backgrounds (UX designers, marketing, CTO, developers) and managed 6 teammates and 11 UX mentors for the program. • Demonstrated success of program delivery from all participating companies to MDeC from tracking progressive performance. • Mentored a Fintech company to… Show more • Spearheaded a 12-month UX Innovate Program comprising UX Bootcamp, UX Specialised Trainings (Web, Mobile and Eye-tracking), Mentor-menteeship for 19 companies. • Trained 40+ participants from various backgrounds (UX designers, marketing, CTO, developers) and managed 6 teammates and 11 UX mentors for the program. • Demonstrated success of program delivery from all participating companies to MDeC from tracking progressive performance. • Mentored a Fintech company to deliver project deliverables aligned UX metrics with business goals and inculcate UX processes in the organization. Show less



Interface Design Department, Faculty of Creative Multimedia, Multimedia University

• Industrial R&D Liaison for Interface Design

  • 2005 - 2014

  • Championed and secured $1.5million international, national, and industrial grants as a Project Leader, managing project members and collaborating with different stakeholders. • Bridged the academia and industry gap by keeping the Interface Design curriculum abreast with the industry trend and nurturing UI-UX designers for industry talents. • Coordinated and Collaboration >100 projects with various industries such as Telenor, Panasonic, Pensonic, Microsoft, Nokia, Telekom… Show more • Championed and secured $1.5million international, national, and industrial grants as a Project Leader, managing project members and collaborating with different stakeholders. • Bridged the academia and industry gap by keeping the Interface Design curriculum abreast with the industry trend and nurturing UI-UX designers for industry talents. • Coordinated and Collaboration >100 projects with various industries such as Telenor, Panasonic, Pensonic, Microsoft, Nokia, Telekom R&D, etc. Show less • Championed and secured $1.5million international, national, and industrial grants as a Project Leader, managing project members and collaborating with different stakeholders. • Bridged the academia and industry gap by keeping the Interface Design curriculum abreast with the industry trend and nurturing UI-UX designers for industry talents. • Coordinated and Collaboration >100 projects with various industries such as Telenor, Panasonic, Pensonic, Microsoft, Nokia, Telekom… Show more • Championed and secured $1.5million international, national, and industrial grants as a Project Leader, managing project members and collaborating with different stakeholders. • Bridged the academia and industry gap by keeping the Interface Design curriculum abreast with the industry trend and nurturing UI-UX designers for industry talents. • Coordinated and Collaboration >100 projects with various industries such as Telenor, Panasonic, Pensonic, Microsoft, Nokia, Telekom R&D, etc. Show less



Motorola Solutions

• United States
• Telecommunications
• 700 & Above Employee

• Senior Human Factors Engineer

  • 2004 - 2004

  • Completed usability testing and simulation design workshop for internal customers using user empathy method of simulating emergency scenarios for Motorola design solutions. • Developed Human Factors guidelines for ergonomic and safety-compliant communication products for customers. • Completed usability testing and simulation design workshop for internal customers using user empathy method of simulating emergency scenarios for Motorola design solutions. • Developed Human Factors guidelines for ergonomic and safety-compliant communication products for customers.



NuSuara Speech Recognition Technologies

• Technical Writer and User Interface Designer

  • 2003 - 2003

  • Developed user manual and product documentation (in Chinese and English) for NuSuara speech technologies solutions. • Collaborated with stakeholders to produce Bahasa Malaysia and Chinese language speed recognition technologies and voice recognition repository. • Constructed voice user interface (VUI) for speech recognition software development process. • Developed user manual and product documentation (in Chinese and English) for NuSuara speech technologies solutions. • Collaborated with stakeholders to produce Bahasa Malaysia and Chinese language speed recognition technologies and voice recognition repository. • Constructed voice user interface (VUI) for speech recognition software development process.



Multimedia University

• Malaysia
• Higher Education
• 700 & Above Employee

• Lecturer

  • 1998 - 2001