Vice President of Operations, Engineering And Programs

• Jun 2018 - Present

Spearhead end-to-end operational functions for provider of scalable NetOps software solution providing network, service and data-management to commercial and military customers. Oversee full-scope solution development, program management, consulting revenue, software maintenance, as well as handling P&L responsibilities to regulate expenditure and income. Manage customer expectations by conducting effective liaison with clients designated executive escalation point for all operations customers. Govern planning and management of technical performance to ensure quality and adherence with corporate objectives. Reporting directly to the company CEO. • Expanded operations department from 25 to 85+ employees in eight months through organic growth. • Envisioned and deployed system-software life cycle using agile software engineering practices, including continuous development, as well as automated software builds and automated regression testing ensuring more stable software releases. • Aligned resources with priorities and monitored compliance with master plan and schedules. • Developed operations vision, strategy, roadmaps and metrics to ensure effective execution. • Created a Program Management Office and instituted best practices to improve gross margins by 20% and increased customer satisfaction. • Instituted a new bidding process that included a proprietary Basis of Estimate model to ensure accurate estimating that aligns with program execution. • Hired, developed, evaluated and retained a diverse and highly qualified team of professionals. • Head of a Business unit that consistently hit a monthly gross margin of over 60%. • Executive escalation point and decision maker for all customer issues. Show less

Senior Manager/Acting Director

• Jan 2015 - May 2018

During this tenor, I steered software development, software delivery, and program management Missions Systems business unit consisting of 30,000+ employees. Administer strategic planning endeavours, as well as management and enhancement of technical performance for quality assurance and alignment with corporate objectives. Defined and oversaw product vision/roadmap, BOEs/specifications, systems development life cycle, quality assurance, while heading team building endeavours. Formulated, monitored, and executed proposals and strategic business plans. Controlled and evaluated financial and technical performance of engineering activities associated with the program. • Directed all enhancements to the Integrated Combat System on the Navy’s Littoral Combat Ship (LCS). • Orchestrated successful delivery of multiple systems on concurrent programs in excess of $10M. • Headed integrated product team of 30+ software/system engineers on several different programs. • Managed over 40 software engineers on a top-secret program valued at over 300M. Show less

Vice President of Operations, Software And Programs

• Apr 2011 - Jan 2015

In this role, I drove full-cycle operations and program management for premier provider of high-quality command, control, communications, and monitor (C3M) software to monitor health of all on-air and monitoring equipment across the signal path chain. Handled business and solution development, consulting revenues, software maintenance, human resource management, as well as P&L to allocate and track expenditure and streamline financial performance. Administered project management from conception to completion, while interfacing with clients for requirement analysis, support, and eventual retention. • Led business development efforts to generate business expansion by 25% through organic growth. • Secured the biggest contract, to date, for MNC Software worth $3.5M+. • Developed and executed system software life cycle using agile software engineering practices including continuous development, as well as automated software builds and automated regression testing. • Instituted the master plan(s) and milestones, while tracking adherence of best practices. Show less

Program Manager and Deputy IPT Lead

• Nov 2008 - Apr 2011

In this position, I maintained end-to-end P&L control for all production MP-RTIP programs, as well as orchestrating concurrent programs valued at $400M+. I formulated proposals, led product delivery/support, and oversaw subcontracts. Administered budgets and drove contract negotiations to secure favorable financial and business terms. I exercised program management endeavours from conception to completion, and ensured compliance to prevalent standards. I facilitated effective business communication between vendors, business development personnel, customers, and executive leadership as primary point of contact. My key contributions in this position included: * Orchestrated delivery of the first production MP-RTIP radar to the field. * Facilitated integration of a product team of 80+ people on several different radar programs. * Managed subcontractor’s costs, schedule, and technical performance using EVMS. Show less

Senior Director – Research & Development and Programs

• Nov 2007 - Nov 2008

Senior executive within the software development business unit with complete oversight for the direction and enhancement of MaxView™ product, and more than 40 global software development programs for DirectTV customer. Functional areas of accountability span product vision and roadmap, systems development, quality assurance, team building and leadership, program planning and management, best practices and continuous improvement, and client relations. Full P&L responsibility for R&D department reporting directly to the CEO. • Successfully increased software revenue from $15M to $24M and decreased expenses by 10%. • Completely turned around failing relationship and programs with the DirectTV customer, growing overall program revenue from $3.5M to $7M within 1st year. • Contributed to the establishment of Project Management Office (PMO), and trained program managers on best practices, enhancing the on-time delivery of quality software tools to DirectTV. Show less

Director - Satellite Command and Control Department

• Sep 2002 - Nov 2007

Fast-track promotion to drive the introduction of new features and best practices into flagship InControl-NG™ product to accelerate revenue and market growth. Held full P&L responsibility for product vision and direction, product design and functionality, business development and growth, proposal and contracts management, product delivery and support, project and program management, standards adherence, and budget management. Managed a team of 25 engineers across the United States and United Kingdom, reported to the Vice President of Engineering. Primary interface between business development, customers and executive management. • Catapulted growth within the product offering from $3 million to $7.5 million through effective business development and marketing strategies. • Successfully increased follow-on business by 90%, including a $10 million add-on contract from key customer. • Led team in winning 90% of all submitted proposals and unseating the incumbent 2 out of 3 proposals. • Drove the globalization of product to capture the satellite test and subsequently the operational markets, securing 10 new clients within 2 years. • Directed the full life cycle design and rollout of 12 product releases within 5 years with high customer satisfaction. • Spearheaded the introduction of standards, processes and best practices across software development life cycle, facilitating the capture of ISO 9001 compliance. Show less

Director of Software Development and Programs

• Feb 2000 - Sep 2002