Experience

Thompson Creek Window Company

• United States
• Construction
• 100 - 200 Employee

• Outside Sales Representative

  • Mar 2022 - Present



King Volkswagen Kia

• Business Manager

  • Apr 2013 - Jan 2022



Century Ford of Mt Airy

• Business Manager

  • Nov 2011 - Jan 2013

  Assist customers with their new or pre-owned vehicle purchase by completing and reviewing necessary paperwork, assisting with financing needs, and offering optional products and services to increase dealership profitability. Oversaw training of new Finance Manager, and guided the associate with no retail finance background to proficiency in completing transactions, and increased product sales penetration month over month. Analyze reports to identify opportunities for growth and… Show more Assist customers with their new or pre-owned vehicle purchase by completing and reviewing necessary paperwork, assisting with financing needs, and offering optional products and services to increase dealership profitability. Oversaw training of new Finance Manager, and guided the associate with no retail finance background to proficiency in completing transactions, and increased product sales penetration month over month. Analyze reports to identify opportunities for growth and recognize trends that illustrate the need for corrective action. Increased penetration and income from service contract sales over 10% year over year. Along with upper management, collaborated on a new process to assure legal compliance related to consumer privacy and rights, and government regulations. The new guidelines were then recommended for use organization-wide throughout the dealer group. Show less



Lindsay Ford

• United States
• Automotive
• 1 - 100 Employee

• Service Advisor

  • Apr 2010 - Sep 2011

  Assist customers at each step of the service process, including write up, initiating contact for repair approval including additional repair and maintenance recommendations, provide progress updates, and perform active delivery of vehicle upon completion. Meet or exceed profitability objectives and penetration quotas for automotive service and maintenance product sales while exceeding regional and national measures for customer satisfaction. Recognized for having the top Customer Service… Show more Assist customers at each step of the service process, including write up, initiating contact for repair approval including additional repair and maintenance recommendations, provide progress updates, and perform active delivery of vehicle upon completion. Meet or exceed profitability objectives and penetration quotas for automotive service and maintenance product sales while exceeding regional and national measures for customer satisfaction. Recognized for having the top Customer Service Index scores for 2010 within the service department. Show less



Americredit Financial Services

• Senior Credit Analyst

  • Oct 2007 - Jan 2009

  Selected as one of two branches out of 50 to perform pilot program for new follow up software expanding capability to capture business from previous approvals. Posted a 20% increase in month over month credit based efficiencies with aggressive loan pricing, follow up appointments, and report analysis finding specific solution sales. Identified opportunities to build ongoing profitable loan portfolios in support of an under serviced dealer base. Determined creditworthiness of retail… Show more Selected as one of two branches out of 50 to perform pilot program for new follow up software expanding capability to capture business from previous approvals. Posted a 20% increase in month over month credit based efficiencies with aggressive loan pricing, follow up appointments, and report analysis finding specific solution sales. Identified opportunities to build ongoing profitable loan portfolios in support of an under serviced dealer base. Determined creditworthiness of retail customers for a sub-prime lending program and gradually moved toward a full credit spectrum after acquisitions of additional corporations. Reviewed an average of three daily and five monthly reports in order to detect trends in loan data to ensure profitability and minimize loss severity.

• Senior Credit Analyst

  • Oct 2007 - Jan 2009

  Selected as one of two branches out of 50 to perform pilot program for new follow up software expanding capability to capture business from previous approvals. Posted a 20% increase in month over month credit based efficiencies with aggressive loan pricing, follow up appointments, and report analysis finding specific solution sales. Identified opportunities to build ongoing profitable loan portfolios in support of an under serviced dealer base. Determined creditworthiness of retail… Show more Selected as one of two branches out of 50 to perform pilot program for new follow up software expanding capability to capture business from previous approvals. Posted a 20% increase in month over month credit based efficiencies with aggressive loan pricing, follow up appointments, and report analysis finding specific solution sales. Identified opportunities to build ongoing profitable loan portfolios in support of an under serviced dealer base. Determined creditworthiness of retail customers for a sub-prime lending program and gradually moved toward a full credit spectrum after acquisitions of additional corporations. Reviewed an average of three daily and five monthly reports in order to detect trends in loan data to ensure profitability and minimize loss severity.