Experience

Farm & Home Supply

• United States
• Retail
• 1 - 100 Employee

• IT Manager

  • Aug 2021 - Nov 2023

  Quincy, Illinois, United States



Enterprise Holdings Inc.

• United States
• 1 - 100 Employee

• Systems Engineer / Project Manager

  • May 2012 - Apr 2020

  Greater St. Louis Area SME for our self-service kiosks (500+) located in North America. I deftly use Service Now / RequestIT Incident, Change, and Problem, use CradlPoint’s NetCloud software, Embross’s Kiosk Manager, and Toshiba’s iSupport system. I take care of the vendor relations contact over our kiosk vendors to keep SLAs adhered to and wrote support documentation for Support Tiers I, II, and III. I efficiently train support teams on kiosks setup, hardware, and support

• Manager - 3rd Shift

  • Jul 2011 - May 2012

  St. Louis - CCP I proficiently worked as the 3rd shift Manager over 10 to 12 Computer Operators and made sure nightly tasks were completed effectively and efficiently

• Lead Installation Specialist

  • May 2009 - Jul 2011

  I diligently led and managed several projects affecting the company's rental branches and airport operations. I smartly used Service Now Project to track any projects and AutoCAD issues to help determine the best layout for WiFi. I smartly provided a vendor (Comm Works) with a plan for onsite installation after site surveys and discussions.



Enterprise Rent-A-Car

• United States
• Real Estate
• 1 - 100 Employee

• Sr. Network Installer

  • May 2007 - Jul 2008

  I efficiently configured and installed Cisco, and HP switches in the environment and skillfully provided leadership in the Installations department, leading projects, and being a technical resource for Airports.

• Project Manager

  • May 2003 - May 2007

  I skillfully managed high visibility projects responsible for directing internal staff and consultant teams in different projects that required stringent timelines. I handled multiple projects and did cost savings that saved the company, on average, $400k to $600k per year.

• Network Installer

  • Jun 1999 - May 2003

  I occasionally went onsite to convert Enterprise locations from Token Ring to Ethernet and configured and supported Cisco, and HP switches in the environment.

• Help Desk Technician

  • May 1998 - Jun 1999

  I diligently provided first level support for Rental branches on their hardware and satellite connection.