Chuck Herbert
Talent Acquisition Specialist at Work Sandy- Claim this Profile
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Bio
Karen Sowa
I've had the pleasure of working closely with with Chuck for about 2 years now- since I help customers understand and like TuneUp from the marketing side (social media and trade shows), our information needs often overlap. Chuck always brings a positive attitude to the table, even if we're trying to solve a tough problem. I am always impressed by how patient he is while talking with and explaining technical issues and solutions to customers. I really appreciate his contribution to our team, and I feel like he would be a great asset to any work community.
Karen Sowa
I've had the pleasure of working closely with with Chuck for about 2 years now- since I help customers understand and like TuneUp from the marketing side (social media and trade shows), our information needs often overlap. Chuck always brings a positive attitude to the table, even if we're trying to solve a tough problem. I am always impressed by how patient he is while talking with and explaining technical issues and solutions to customers. I really appreciate his contribution to our team, and I feel like he would be a great asset to any work community.
Karen Sowa
I've had the pleasure of working closely with with Chuck for about 2 years now- since I help customers understand and like TuneUp from the marketing side (social media and trade shows), our information needs often overlap. Chuck always brings a positive attitude to the table, even if we're trying to solve a tough problem. I am always impressed by how patient he is while talking with and explaining technical issues and solutions to customers. I really appreciate his contribution to our team, and I feel like he would be a great asset to any work community.
Karen Sowa
I've had the pleasure of working closely with with Chuck for about 2 years now- since I help customers understand and like TuneUp from the marketing side (social media and trade shows), our information needs often overlap. Chuck always brings a positive attitude to the table, even if we're trying to solve a tough problem. I am always impressed by how patient he is while talking with and explaining technical issues and solutions to customers. I really appreciate his contribution to our team, and I feel like he would be a great asset to any work community.
Experience
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Work Sandy
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United States
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Advertising Services
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1 - 100 Employee
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Talent Acquisition Specialist
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Dec 2018 - Present
Building teams of elite advertising minds to work whenever and wherever they want. Building teams of elite advertising minds to work whenever and wherever they want.
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TuneUp Media
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United States
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Software Development
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1 - 100 Employee
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Software Support Engineer
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Sep 2011 - Nov 2013
-Provided Tier 1 email, phone, and screen sharing technical support to users while maintaining a 90% customer approval rating -Customized Zendesk support ticketing system to match product requirements, developed product help documentation, and moderated user forum -Worked closely with developers to prioritize customer issues by identifying and reporting software bugs in Trac and compiling user data from Zendesk and Google Analytics -Provided Tier 1 email, phone, and screen sharing technical support to users while maintaining a 90% customer approval rating -Customized Zendesk support ticketing system to match product requirements, developed product help documentation, and moderated user forum -Worked closely with developers to prioritize customer issues by identifying and reporting software bugs in Trac and compiling user data from Zendesk and Google Analytics
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Kaiser Permanente
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United States
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Hospitals and Health Care
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700 & Above Employee
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Member Outreach Specialist
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Feb 2011 - Jan 2012
-Provided incoming call center support for members selecting physicians and setting up personal accounts on Kaiser Permanente’s membership portal, KP.org -Promoted member retention by organizing an outreach call pilot study to help familiarize members with the services provided by Kaiser Permanente -Provided incoming call center support for members selecting physicians and setting up personal accounts on Kaiser Permanente’s membership portal, KP.org -Promoted member retention by organizing an outreach call pilot study to help familiarize members with the services provided by Kaiser Permanente
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Satoris Inc.
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United States
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Biotechnology Research
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Research Associate
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Sep 2005 - Feb 2010
-Conducted human protein assays for the development of an Alzheimer’s disease blood test -Established optimized experiment protocols, designed studies, and analyzed results of large data sets -Managed a laboratory and maintained experimental sample database -Conducted human protein assays for the development of an Alzheimer’s disease blood test -Established optimized experiment protocols, designed studies, and analyzed results of large data sets -Managed a laboratory and maintained experimental sample database
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Research Assistant
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Mar 2004 - May 2005
-Conducted research for the development of a retinal prosthesis for patients blinded by age-related macular degeneration and retinitis pigmentosa -Assistance to primary surgeon in ocular surgical procedures to develop a technique for implantation of retinal prosthesis -Conducted research for the development of a retinal prosthesis for patients blinded by age-related macular degeneration and retinitis pigmentosa -Assistance to primary surgeon in ocular surgical procedures to develop a technique for implantation of retinal prosthesis
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Education
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The University of Kansas
Bachelor of Arts - BA, Biology, General
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