Homelessness Services Coordinator

• Dec 2022 - Present

Assists in the development and implementation of goals, objectives, policies, programs, priorities, and direct services related to homelessness and related social and behavioral services; prepares and recommends updates and amendments to the City’s Homelessness Strategic Plan. Plans, organizes, and implements the City’s homelessness program efforts; identifies, pursues, and secures funding and outside services to address homelessness in Goleta; performs the full range of program administrative duties; develops public information, outreach, and education initiatives; develops qualitative and quantitative measures to monitor and evaluate response effectiveness; recommends improvements. Works closely with a diverse range of stakeholders, including internal City departments, regional county partners (County Departments, Elected Leader's Forum, Continuum of Care, County Homelessness Task Force, etc.), local business and faith partners, non-profit service agencies (City Net, SB ACT, and New Beginnings' Safe Parking, etc.) and concerned residents to develop and implement programs and policies that support and align with the City’s Homelessness Strategic Plan. Connects homeless individuals and people at risk of homelessness with emergency service, case management, treatment, and housing options; responds to complaints about homelessness; assists in the coordination of encampment cleanups with Public Works, the Sheriff’s Office, Caltrans, Union Pacific Railroad, and local outreach organizations. Represents the City and the Department as a subject matter expert on homelessness and related social and behavioral health issues, answering questions, making presentations, and conducting training both internally to the City and externally to community groups and at meetings and conferences. Show less

Manager, Performance Analysis and Reporting

• Oct 2021 - Dec 2022

Founder and Principal

• Nov 2020 - Dec 2022

Director of Programs

• Nov 2017 - Oct 2020

As the Director of Programs, I methodically spearheaded the program development for 100-plus chronically homeless people. I supported the operations of interim housing program and I headed the weekly case conferencing and one-on-one meetings with case managers. I singlehandedly redesigned employment assistance programs for homeless residents and veterans with clear objectives. I directed the advisory board meetings to guide program development. Below are some of my notable contributions during this tenure: • Transformed culture to evidence-based, trauma-informed care and developed talented team to continue improvement. • Restructured staffing and governance to increase accountability while creating flexibility and improving growth potential. • Led comprehensive planning for respite care program with Cottage Hospital partnership. • Served as board member on Continuum of Care board for Santa Maria and Santa Barbara. • Secured permanent supportive housing by closing $850,000 Continuum of Care contract. Show less

Executive Director

• Apr 2015 - Nov 2017

While holding the position of Executive Director, I directed multi-city collaborative homelessness outreach and prevention program. I effectively managed $400,000 budget and five direct reports across Santa Barbara County. I systematically Redesigned company website to drive impact and accessibility. I guided diverse stakeholders, leaders, and volunteers to case-manage homeless people toward housing and self-sufficiency. Some of my notable achievements during this tenure are given below: • Transformed culture from bureaucratic process-based to hands-on outreach and prevention-based. • Developed unique data-sharing platform to track progress of homeless people across county and nonprofit agencies. • Redesigned county funding allocation process to expand operational funding 40%. • Negotiated funding with Santa Maria City Council from funding refusal to 200% of prior commitment. Show less

Director of Healthcare Programs

• Dec 2013 - Mar 2015

During this tenure, I headed the advanced team of eight professionals with $1 million budget. I effectively trained people interested in healthcare careers. I tactfully aligned work plan with agency agenda by developing annual department plan and budget. I also established individual and team goals with periodic evaluations to assess progress and encourage productivity. I was instrumental in supervising the curriculum development to ensure efficacy. Following are some of my accomplishments for the tenure: • Placed 200+ workers into healthcare jobs by tailoring training programs and services to the individuals. • Reduced customer complaints 100% by enhancing participant flow process to expand agency offerings. • Led City of San Francisco Healthcare Academy as sector navigator of nonprofit healthcare training programs. Show less

Senior Project Manager

• Sep 2012 - Jun 2013

While serving as the Senior Program Associate, I managed operations for county development and service programs. Contributed to the organizational leadership team. Achievements for this tenure are listed below: • Evaluated 39 programs across Orange and Amador counties to identify opportunities and develop improvement initiatives. • Conducted consensus-planning sessions with key stakeholders to develop Strengths, Weaknesses, Opportunities, Threats (SWOT) analyses with short- and long-term goals. Show less

Research Director

• Jun 2007 - Sep 2012

During this tenure, I was rapidly promoted through progressively challenging roles. I skilfuly skillfully devised a robust labor market strategy and agency brand. I also collaborated with key partners in the labor market and economic development research. Achievements for this tenure are listed below: • Increased research grants 15% and doubled the research budget despite declining revenues. • Secured six new clients using dynamic relationship-building methods that ensured long-term strategic partnerships. • Commissioned plan to conduct industry research in sustainable program development across numerous industries. Show less

Director, Business Development, Social and Behavioral Research Institute

• Apr 2001 - May 2007

Project Manager

• Jan 2000 - Apr 2001

Project Manager

• Jan 1998 - Jan 2000

Associate Project Manager

• Jan 1997 - Jan 1998

Community Development Specialist

• Jan 1992 - Jan 1997

Legislative Aide

• Sep 1988 - Jun 1990