Experience

Total Health Care, Inc.

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Human Resources Recruiting Specialist

  • Sep 2023 - Present



David S. Brown Enterprises, Ltd

• United States
• Real Estate
• 1 - 100 Employee

• Human Resources Generalist

  • Aug 2018 - Sep 2023

  In the current role, this high profile position is responsible for a full range of HR functions and responsibilities that include: Management of the HRIS system to include implementation of data and system management. Processing payroll for 230 employees across multi-divisions of a prominent Builder/Property Management Company. Providing HR support, analysis of data and preparation of reports. State and Federal regulatory compliance for record keeping and file… Show more In the current role, this high profile position is responsible for a full range of HR functions and responsibilities that include: Management of the HRIS system to include implementation of data and system management. Processing payroll for 230 employees across multi-divisions of a prominent Builder/Property Management Company. Providing HR support, analysis of data and preparation of reports. State and Federal regulatory compliance for record keeping and file maintenance. Employee Benefit management to include enrolling eligible staff, functioning as a benefit advisor, conducting enrollment meetings, and managing the benefit and COBRA module in the HRIS. Responsible for all aspects of OSHA reporting along with the maintenance of worker’s compensation records and claim filing with the carrier. Maintains all employee records ensuring compliance with State and Federal regulatory requirements. Responsible for the recruitment activities of the company to include posting ads across multiple mediums, screening of applicants, interviewing, hiring, preparing documents for background investigations, and onboarding company wide. Prepare all new hire files and orientation materials. Maintain and develop formal policy and procedure manuals. Assist and recommend performance improvement plans and recommend termination actions as required. Show less In the current role, this high profile position is responsible for a full range of HR functions and responsibilities that include: Management of the HRIS system to include implementation of data and system management. Processing payroll for 230 employees across multi-divisions of a prominent Builder/Property Management Company. Providing HR support, analysis of data and preparation of reports. State and Federal regulatory compliance for record keeping and file… Show more In the current role, this high profile position is responsible for a full range of HR functions and responsibilities that include: Management of the HRIS system to include implementation of data and system management. Processing payroll for 230 employees across multi-divisions of a prominent Builder/Property Management Company. Providing HR support, analysis of data and preparation of reports. State and Federal regulatory compliance for record keeping and file maintenance. Employee Benefit management to include enrolling eligible staff, functioning as a benefit advisor, conducting enrollment meetings, and managing the benefit and COBRA module in the HRIS. Responsible for all aspects of OSHA reporting along with the maintenance of worker’s compensation records and claim filing with the carrier. Maintains all employee records ensuring compliance with State and Federal regulatory requirements. Responsible for the recruitment activities of the company to include posting ads across multiple mediums, screening of applicants, interviewing, hiring, preparing documents for background investigations, and onboarding company wide. Prepare all new hire files and orientation materials. Maintain and develop formal policy and procedure manuals. Assist and recommend performance improvement plans and recommend termination actions as required. Show less



Kelly Benefits

• United States
• Insurance
• 200 - 300 Employee

• Dedicated Service Administrator

  • Apr 2015 - Aug 2018

  In his present role at Kelly & Associates Insurance Group, Chuck is managing client services related to billing, collections, and reconciliations for premiums due. He is involved in interacting with agents and clients to provide product knowledge and general support regarding benefits, billing and enrollment, administrative procedures and protocols, as well as managing elevated claim issues. He is involved in: • Populating and maintaining the client database via electronic file… Show more In his present role at Kelly & Associates Insurance Group, Chuck is managing client services related to billing, collections, and reconciliations for premiums due. He is involved in interacting with agents and clients to provide product knowledge and general support regarding benefits, billing and enrollment, administrative procedures and protocols, as well as managing elevated claim issues. He is involved in: • Populating and maintaining the client database via electronic file submission. • Recognizing and reporting errors and omissions on applications and suitability documents. • Acting as a liaison between the insurance carriers, agents and brokers. • Handling client issues by phone or email from a contact center. He is successfully handling technology related to customer integration pertaining to incoming and outgoing demographic files, reconciliation files, enrollment automation files and eligibility files. He also establishes long term relationships with brokers and clients maximizing business partnerships and client retention. Among his major achievements in this role: • Increased service from 9 large groups to 39 large group/divisions. Maryland Insurance License, Health and Life.

• Benefits Advisor

  • Jul 2014 - Aug 2018

  Chuck handled health and benefit needs as they pertained to employee social needs and resources. As a certified navigator for the Affordable Care Act, he has trained call center staff on legislation pertaining to benefits and how employees are affected by legislation. He has also studied and researched pending and current legislation to further assist clients and staff. He has created and maintained exceptional relationships with clients, providing year round support and guidance… Show more Chuck handled health and benefit needs as they pertained to employee social needs and resources. As a certified navigator for the Affordable Care Act, he has trained call center staff on legislation pertaining to benefits and how employees are affected by legislation. He has also studied and researched pending and current legislation to further assist clients and staff. He has created and maintained exceptional relationships with clients, providing year round support and guidance. He has also evaluated and implemented employee benefit packages. Chuck has provided counseling to employees of clients within the division regarding available health care and social programs at the state and Federal levels, optimizing health care options for individual and family needs. Chuck was responsible for staying updated on new policies and laws to offer help, explanations, and new information to clients. He has calculated and quotes premium rates for recommended policies using available insurance data and also presented solutions for individual market, state exchanges, and SHOP. Among his major achievements in this role: • Obtained Navigator 2014-2015 Certification through Healthcare.gov, to train and assist employees, consumers, small businesses, and clients of Kelly & Associates in finding healthcare options through the marketplace and enrollment form completion.



Aflac

• United States
• Insurance
• 700 & Above Employee

• Insurance Producer

  • Dec 2010 - Dec 2016

  At AFLAC, Chuck contributed significantly working as a manager (being an Agent), in the Wilmington, Delaware office. He was responsible for recruitment and on-boarding duties related to new staff. He was involved in providing training to existing staff along with development of sales skills for new employees during the enrollment process within new and existing groups. He also developed group presentation skills to present new and existing policy information to employees. In… Show more At AFLAC, Chuck contributed significantly working as a manager (being an Agent), in the Wilmington, Delaware office. He was responsible for recruitment and on-boarding duties related to new staff. He was involved in providing training to existing staff along with development of sales skills for new employees during the enrollment process within new and existing groups. He also developed group presentation skills to present new and existing policy information to employees. In addition, he managed new business appointments for new and existing associates and oversaw company open enrollments for existing accounts and handled more than 250 clients. Among his major achievements in this role: • Secured insurance license for Accident, Health, and Life Insurance • Achieved an average close ratio for new business is in excess of 65%. • 2nd highest in annualized premium for the region in one year. • Awarded a trip to the Bahamas for exceeding company sales goals. • Received Founders Day Awards annually for achieving sales premiums targets. Show less At AFLAC, Chuck contributed significantly working as a manager (being an Agent), in the Wilmington, Delaware office. He was responsible for recruitment and on-boarding duties related to new staff. He was involved in providing training to existing staff along with development of sales skills for new employees during the enrollment process within new and existing groups. He also developed group presentation skills to present new and existing policy information to employees. In… Show more At AFLAC, Chuck contributed significantly working as a manager (being an Agent), in the Wilmington, Delaware office. He was responsible for recruitment and on-boarding duties related to new staff. He was involved in providing training to existing staff along with development of sales skills for new employees during the enrollment process within new and existing groups. He also developed group presentation skills to present new and existing policy information to employees. In addition, he managed new business appointments for new and existing associates and oversaw company open enrollments for existing accounts and handled more than 250 clients. Among his major achievements in this role: • Secured insurance license for Accident, Health, and Life Insurance • Achieved an average close ratio for new business is in excess of 65%. • 2nd highest in annualized premium for the region in one year. • Awarded a trip to the Bahamas for exceeding company sales goals. • Received Founders Day Awards annually for achieving sales premiums targets. Show less



The Cruise Web, Inc.

• United States
• Travel Arrangements
• 1 - 100 Employee

• Cruise Consultant

  • 2013 - Jul 2014

  Chuck has managed a large data base of clients through the use of Sales Force and worked with clients both domestically and globally. Chuck has worked with all of the major cruise lines to sell vacation packages both on river cruises and ocean voyages. He has mastered all of the key selling tools and offered amenities of the cruise lines through educational online programs. Chuck has managed a large data base of clients through the use of Sales Force and worked with clients both domestically and globally. Chuck has worked with all of the major cruise lines to sell vacation packages both on river cruises and ocean voyages. He has mastered all of the key selling tools and offered amenities of the cruise lines through educational online programs.



Manufacturers Sales Representative

• Mid Altlantic Region

• Manufacturers Sales Representative

  • Sep 2005 - Dec 2010

  Chuck was responsible for approximately 700+ accounts, maintained a 95% customer retention rate and increased new business approximately 10% per year. He also worked to enhance and improve sales by attending numerous home and gift shows across the country to develop new and existing relationships with clients. Among his major achievements in this role: • Consistent working gained gross sales approximately 50% in a year. Chuck was responsible for approximately 700+ accounts, maintained a 95% customer retention rate and increased new business approximately 10% per year. He also worked to enhance and improve sales by attending numerous home and gift shows across the country to develop new and existing relationships with clients. Among his major achievements in this role: • Consistent working gained gross sales approximately 50% in a year.



Union Memorial Hospital

• Manager Imaging Services

  • Aug 1993 - May 1996

  Reporting to the Vice President of Ancillary Services, Chuck was responsible for oversight management and daily operations of 13 cost centers and an overall operating budget of six million dollars. Chuck was responsible for compliance with all JCAHO requirements and state regulations, compilation and monitoring of monthly, quarterly and annual departmental quality assurance, provided administrative support for the hospitals Radiation and Isotope committee, active member of the hospitals… Show more Reporting to the Vice President of Ancillary Services, Chuck was responsible for oversight management and daily operations of 13 cost centers and an overall operating budget of six million dollars. Chuck was responsible for compliance with all JCAHO requirements and state regulations, compilation and monitoring of monthly, quarterly and annual departmental quality assurance, provided administrative support for the hospitals Radiation and Isotope committee, active member of the hospitals Performance Improvement/Quality Assurance Board, and active member of the hospitals Quality Management Board. His duties also included management of 120 employees and 13 Supervisors, hiring, coaching and counseling of staff, payroll, budget implementation and monitoring, and recommended purchases of capital equipment as it related to the Radiology departments. Among his major achievements in this role: • Became a certified Continuous Operations Improvement Facilitator. • Achieved a $95,135. Positive variance for the first fiscal year. • Wrote and published an article in the Sun Health manual regarding Decreased imaging Report Turn Around Times and was selected as a participant to present the article at a national conference. • Implemented a fast tract Open Heart Surgery/Preoperative testing area to decrease patient throughput. • Developed individual Policy and Procedure manuals for the 13 departments reporting directly to me. • Developed Goals and Objectives for each Imaging Supervisor annually and monitored goals on a weekly, monthly, quarterly and annual basis and reported the results to the hospitals Quality Management Board. • Developed and implemented a department wide Customer Satisfaction Survey to define areas of improvement. Show less Reporting to the Vice President of Ancillary Services, Chuck was responsible for oversight management and daily operations of 13 cost centers and an overall operating budget of six million dollars. Chuck was responsible for compliance with all JCAHO requirements and state regulations, compilation and monitoring of monthly, quarterly and annual departmental quality assurance, provided administrative support for the hospitals Radiation and Isotope committee, active member of the hospitals… Show more Reporting to the Vice President of Ancillary Services, Chuck was responsible for oversight management and daily operations of 13 cost centers and an overall operating budget of six million dollars. Chuck was responsible for compliance with all JCAHO requirements and state regulations, compilation and monitoring of monthly, quarterly and annual departmental quality assurance, provided administrative support for the hospitals Radiation and Isotope committee, active member of the hospitals Performance Improvement/Quality Assurance Board, and active member of the hospitals Quality Management Board. His duties also included management of 120 employees and 13 Supervisors, hiring, coaching and counseling of staff, payroll, budget implementation and monitoring, and recommended purchases of capital equipment as it related to the Radiology departments. Among his major achievements in this role: • Became a certified Continuous Operations Improvement Facilitator. • Achieved a $95,135. Positive variance for the first fiscal year. • Wrote and published an article in the Sun Health manual regarding Decreased imaging Report Turn Around Times and was selected as a participant to present the article at a national conference. • Implemented a fast tract Open Heart Surgery/Preoperative testing area to decrease patient throughput. • Developed individual Policy and Procedure manuals for the 13 departments reporting directly to me. • Developed Goals and Objectives for each Imaging Supervisor annually and monitored goals on a weekly, monthly, quarterly and annual basis and reported the results to the hospitals Quality Management Board. • Developed and implemented a department wide Customer Satisfaction Survey to define areas of improvement. Show less