Chua Yan Ling Gwendolin

Manager, Work Pass Division at Ministry of Manpower
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Location
Singapore, SG
Languages
  • English and Mandarin Native or bilingual proficiency

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Experience

    • Singapore
    • Government Administration
    • 700 & Above Employee
    • Manager, Work Pass Division
      • Apr 2021 - Present

    • Singapore
    • Higher Education
    • 1 - 100 Employee
    • Head Of Business Development
      • Oct 2019 - Mar 2021

      • Plan and propose new strategies and ideas to increase leads and boost prospects for potential students• Manage and maintain the school website and social media platforms to ensure accurate, relevant, and updated information • Design marketing strategies and collaterals to inform stakeholders and prospective students of the programs offered by the school

    • Head of Corporate and Student Services
      • Oct 2017 - Mar 2021

      • Oversee and manage the Corporate and Student Services Department in all areas related to student records and registration (e.g. student pass matters, enrolment, orientation, processing and checking documents for admission to the school)• Responsible for collecting, recording, maintaining and reporting of student records within EduTrust guidelines (e.g. grades, registration data, transcripts, emergency contact details, CPE audits and other associated audits)• Lead the Corporate and Student Services Department to develop and review policies and procedures• Lead a team to manage the administrative aspect of corporate and student services, including maintaining the student database, processing student withdrawals/transfers, responding to and following up on queries via multiple touch points (phone calls, emails, social media, walk-ins)• Liaise and maintain speedy coordination with the relevant government agencies for matters related to the students’ welfare and affairs in Singapore• Engage and work closely with the Committee for Private Education (CPE) to ensure compliance with all EduTrust and school policies • Manage staffing needs and processes related to Human Resources (e.g. managing the leave system, recruitment, employee grievances, school facilities management)• Develop and implement new initiatives within the school such as projects to better the Corporate and Student Services Department (e.g. installation of tinted window films in classrooms, digitalization of Student P-Files)• Plan and execute student activities on a monthly basis to boost student morale and bonding

    • Greece
    • Education
    • 1 - 100 Employee
    • Private Tutor
      • Mar 2017 - Dec 2018

    • Singapore
    • Non-profit Organizations
    • 1 - 100 Employee
    • Intern (Community Projects)
      • May 2017 - Sep 2017

      - Assist in two community projects: My First break 2017 and 3M Step Up Challenge @ South East 2017- Outreached and liaised with internal and external stakeholders including various government agencies , educational institutions, voluntary welfare organisations (VWOs), grassroots organisation and corporate partners to ensure smooth event planning and execution.- Planned and successfully executed 3M Step-Up Challenge Event Launch, Public Roadshow and Finale which showed a total of 30,000 participants and achieving 21 million steps in total to benefit more than 4000 needy families in the South East District. - Collated and assisted in preparation of reports on the programme surveys and feedback results from previous batch of MFB Cohort youths.- Researched on potential places of interest, companies, countries, incubators linked to innovation and entrepreneurship for MFB 2017 program to take place- Working and meeting with various partners for MFB 2017- Designing of posters to recruit public for My First Break and Health Peers @ Bedok Programmes- Knowledge and skilled in writing speeches, scripts and event programme outlines1. My First Break is an entrepreneurship programme targeted at youths age between 15-21 with basic business skills. It is a long term commitment where youths get to plan,develop and create bonds and also get to go on an overseas trip to understand more about business related skills.2. 3M Step-Up Challenge @ South East 2017 is a 5E (Easy and Enjoyable,Encourages,Earns,Enlarges,Enhances) Programme, conceptualised by South East CDC, to inculcate a giving spirit among residents by encouraging them to stair climb/jump for a good cause.

    • Consumer Services
    • 1 - 100 Employee
    • Retail Assistant
      • Jun 2016 - Jun 2016

      - Handled common customers' enquiries related to stock arrivals, exchanged and refund items and received at least 1 compliment from customers in the store daily- Helped customers to check for items they are looking for in current and other nearby retail stores through their ZARA website as well as reserving items for at least 3 customers a day through phone if necessary. - Checked the inventory and available stocks in the store before the retail operating hours during morning shifts. - Handled common customers' enquiries related to stock arrivals, exchanged and refund items and received at least 1 compliment from customers in the store daily- Helped customers to check for items they are looking for in current and other nearby retail stores through their ZARA website as well as reserving items for at least 3 customers a day through phone if necessary. - Checked the inventory and available stocks in the store before the retail operating hours during morning shifts.

    • Singapore
    • Non-profit Organizations
    • 1 - 100 Employee
    • Management Support Officer
      • Jan 2014 - Apr 2014

      - Assisted the Enterprise Capability Building (ECB) branch in the administration of CultureSAFE and WSH Culture Fund Programmes. - Scanned more than 500 CultureSAFE application forms using Remark Office software and processed using Microsoft Excel per day to enable team mates to disburse funds in the shortest time.- Assisted the team in WSH events, campaigns and participated in the bizSAFE convention in February 2014. - Assisted the Enterprise Capability Building (ECB) branch in the administration of CultureSAFE and WSH Culture Fund Programmes. - Scanned more than 500 CultureSAFE application forms using Remark Office software and processed using Microsoft Excel per day to enable team mates to disburse funds in the shortest time.- Assisted the team in WSH events, campaigns and participated in the bizSAFE convention in February 2014.

Education

  • National University of Singapore
    Bachelor of Science (BSc), Chemistry
    2014 - 2017
  • Serangoon Junior College
    Science stream
    2012 - 2013
  • Compassvale Secondary School
    2008 - 2011
  • Park View Primary School
    2001 - 2007

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