Head of Business Unit - Enterprise Applications

• Apr 2022 - Present

Managing SAP project delivery team comprises of project managers, functional consultants to deliver customer projects for S/4 Hana projects and ECC migration to S/4 Hana.

Project Manager

• Jan 2021 - Mar 2022

SAP project manager

SAP Infrastructure Manager

• Jul 2014 - Feb 2018

Managing the Global SAP Application Infrastructure for a complex and integrated Global SAP systems (ECC, APO, BI, BO, BPC, Solman, SLD, CPS, GRC, PI, Adobe Services, Neo Portal) and windows based applications (Brainware, Extended Content Management).Manages a team of application infrastructure managers in delivering the smooth running of the infrastructure to support the business functions within the BAT Group.Build and embed close team working relationship in the global multi-vendors environment to deliver IT SAP services to global business community.Deliver annual disaster recovery tests for all major applications and systems (mainly SAP) with hosting partner and application support partners located offshore. Show less

SAP Global Delivery QA Lead

• Jan 2013 - Jun 2014

Planning and execution of quality review activities for Global SAP Deployment.Manages QA consultants to deliver the quality review activities.Report on QA results and progress and adhere to project timeline.

Transition Manager, Global SAP Pilot rollout

• Mar 2012 - Dec 2012

Transition Manager : Transition planning - Planning and executing the transition activities for the migration from Regional SAP system to Global SAP system for Malaysia business. Work closely with local team and global team in the UK to deliver the transition.Launch Manager - Managed the launch activities from data migration through to business lasts, cut-over week end and business firsts into the new system for the key pilot market (i.e. Malaysia).Hypercare Manager - duration (7 weeks) - Managed the hypercare period from day One through to the end of Hypercare period to provide on site support to business users and coordinate with the global team on the resolution of incidents and problems post pilot go lives.Post Hypercare 2.5 months - Managed the transition to business as usual activities post Hypercare. Coordinated all the open incidents till closure post the hypercare period.Received Everest Award (Highest Award in the company). Show less

Service Architecture Manager

• Oct 2010 - Mar 2012

Analyse, propose and implement the end to end (e2e) Service Level Agreement (SLA) model across IT components in IT Services.Co-ordinate and compile the budget and control for all budget holders across IT Services, present summary of key changes and it's impact to the IT Services Leadership Team

Senior Solution Centre Manager

• Jul 2007 - Oct 2010

Set up the Product Solution Centre, responsible for Product application portfolios (i.e. SAP PLM/xRPM/EP/BW, SAP OER/PI, eGraphics, MatrixOne, Radis, Sensory Evaluation Tools, Demand Planner). Managed IT teams to run Business As Usual activities across regions for more than 80 markets include the following functions:a) Release Managementb) Change Managementc) Service Managementd) Financial Managemente) Planning and Transition of New services

IT Delivery Manager - PLM (Nexus)

• Jul 2005 - Jun 2007

Manage a global IT project - Nexus (SAP PLM/EP/xRPM/BW). IT budget GBP5m.Issued a RFP for SAP resources to work on the project.Worked closely with data centre on hardware sizing, costing and set up of the IT systems.Plan, assign and manage resources to meet the requirements and schedules in different stages of the project.Project went live in Q1 06 and the pilot region is Aspac. Thereafter, rollout continue to extend system usage across all regions.Project closure by June 2007 with more than 80+ markets using the solution. Show less

PROJECT DELIVERY MANAGER

• Jan 2005 - Jun 2005

Manage a group of 30+ SAP resources and assignment of resources to projects in Aspac and AME regions.Work closely with project managers to meet the resource requirements as well as project dateline.

Applications Support Manager

• Jan 2002 - Dec 2004

Managing Application Support Team (around 50 team members) for key services:a) SAP applications support for ASPAC and Australasia regionsb) Marketing solutions for Malaysiac) MEGA solutions globallyd) Demand Planner globallye) MatrixOne Solution globally

SAP Project Manager, Hong Kong / China

• Jul 2001 - Dec 2001

Rollout SAP to BAT Hong Kong / China. Managed a team of 15+ SAP consultants to migrate from an existing legacy system to SAP system.

SAP Support Manager

• Feb 2001 - Jun 2001

SAP Project Manager - Taiwan

• Sep 2000 - Feb 2001

Rollout SAP to BAT Taiwan. Lead a team of 10 SAP consultants. Project went live within 2 months. Thereafter, performed go live support for 2 months. This is a fresh implementation from the SAP template developed inhouse to cater for Malaysia and Singapore markets.In 2001, implemented Taiwan GUI and chinese character printing for the tax invoices.

SAP FICO Consultant

• Jan 1999 - Aug 2000

Cost Accountant

• Jan 1997 - Dec 1998

Being cost accountant, take charge of costing section. Managed the manufacturing overhead, variance and wastage and cost control.

IT Business Analyst

• 1989 - 1997

IT Management Trainee

• 1988 - 1989