Experience

GBN

• Mexico
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Sep 2019 - Present

  Responsible to implement infrastructure projects for my company’s clients. I manage in average 30 projects related with Cisco Products, which are with clients across Mexico. I’m responsible for the entire project life cycle, from its conversion, purchases, delivery of equipment, implementation, customer acceptance, billing and formal closing of the project. I take care that the costs are within the budget, activities are followed according project plan defined with the client and manage engineering resources while they are working in my Project. Show less



ho1a

• Mexico
• Telecommunications
• 200 - 300 Employee

• Account Operation Manager

  • May 2016 - Aug 2019

  Responsible for service delivery to 46 clients in the north and west regions at Mexico, include contract management, transition projects, prevention of complaints, service level management, customer care, problem and change management for each one. Creating reports about services according to compromised SLA. Manager for dedicated resources assigned to my clients and liable for renovate the contracts when they expired. I´m responsible to implement projects when we have installed base with clients or TCV is less than 100 KUSD Show less



Villa Group Resorts & Spas

• Mexico
• Hospitality
• 200 - 300 Employee

• Infrastructure & Help Desk Manager

  • Jul 2014 - May 2016

  I was responsible to implement the service desk in all the resorts for this company. I created processes, procedures, SLAs and trained IT department. I started the implementation for this service and worked with IT managers in all localities and coaching about the processes. Responsible to create a domain controller and network security. Administrator for email sevices in cloud with rackspace. Access management for SPI software on company. Working in Cloud servers and implementing Data Loss Prevention. I contributed to create a different work culture about IT services in this company and I promoted the AD and DC project for all resorts. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Apr 2013 - Feb 2014

  I received a portfolio of 15 applications and my responsibility was to keep all of them in compliance (Audit Ready). Tracked incidents, problems, maintenance windows with multicultural teams, and made user list validation quarterly and annually. Responsible of ongoing operations for each application, manage the budget for each one, reviewed changes to applications and updated the documentation. I got certified in seven months one Argentina's application, which allowed IBM Argentina to be able to comply in a timely manner to the requirements of the authority of that country. Show less

• • Nov 2007 - Apr 2013

  I was responsible for service delivery and coordination of end user support group and Help Desk. I delivered the results according to established SLA. I managed projects for my area and had the administration of IT assets. I Directed daily operation, optimized processes and activities, created service metrics, issue management, operational support for more than 2500 personal computers. I Kept above 95% the customer satisfaction during the 6 years despite to increased by 25% the total tickets taken care of with the same amount of people. Show less

• • Dec 2004 - Nov 2007

  My principal labor was justifying investment to buy printers and computers. I kept on day the database for personal computers and managed projects of computer equipment renovation. I made the metrics about tickets handled by the department and analyzed tendencies, change requests, new technologies, etc. I reduced to "0" loss of computer equipment by implementing IT assets controls through a Database.



Sigma

• Food and Beverage Services
• 700 & Above Employee

• IT Systems Coordinator

  • Jun 1997 - Dec 2004

  I was responsible for all IT services. Windows and Exchange server support and administration including: AD, DC, DNS, DHCP, RAS, etc. Application management, update new computers and released new software versions. I Implemented IT infrastructure to open new branches or sites. Analyzed new technologies to implement in the company. I was part of SAP implementation team. I Implemented in 5 months all IT services for new company acquired by the group: Carnes Selectas Tangamanga. I was responsible for all IT services. Windows and Exchange server support and administration including: AD, DC, DNS, DHCP, RAS, etc. Application management, update new computers and released new software versions. I Implemented IT infrastructure to open new branches or sites. Analyzed new technologies to implement in the company. I was part of SAP implementation team. I Implemented in 5 months all IT services for new company acquired by the group: Carnes Selectas Tangamanga.



Club Puerta de Hierro

• 1 - 100 Employee

• IT Responsible

  • Aug 1996 - Jun 1997

  Responsible for all IT services in the club. Novell server support and administration, End user support for "Sistema Integral de Clubs" application and supporting the coaxial network and telephony. Running weekly the backup plan for system tables. Create, update and delete users for systems and keep the security over information. Renovation of computer equipment and POS. I justified and started the project to change all coaxial cabling for UTP structured cabling. Responsible for all IT services in the club. Novell server support and administration, End user support for "Sistema Integral de Clubs" application and supporting the coaxial network and telephony. Running weekly the backup plan for system tables. Create, update and delete users for systems and keep the security over information. Renovation of computer equipment and POS. I justified and started the project to change all coaxial cabling for UTP structured cabling.