Experience

• Handle billing inquiries for Current and New service Place orders for new services and Equipment Process payments using Credit Card and EFT Research accounts for service changes and/or billing discrepancies Apply billing adjustments according to policy Assist with self service login setup Provide details of programs and services Request billing updates for collections accounts Provide customers with understanding of processes and polices Process overpayment refund requests for customer accounts General equipment and service technical troubleshooting Update changes to customer accounts for accuracy Show less



• Use of ICIMS, LinkedIN, ABRET, Med Reps and Indeed to search and find qualified candidates Created templates to screen candidates Conducted department ATS audit Sourced for all level within the company Team-oriented Effectively communicated with all branches of company Adaptable strategy with constant change Sourced for active and pipeline positions



• Greets candidates coming in for interviews ➢ Updates and retrieves applicant information in company's applicant tracking systems ➢ Communicates with applicants on an as-needed basis during the interviewing and hiring process ➢ Informs applicants of job duties and responsibilities, compensation, work schedules, working conditions and other relevant company information ➢ Sets up applicants for testing and screening ➢ Provides candidates with appropriate study guide/materials in preparation for the candidate interview ➢ Created weekly and monthly reporting for all recruiters and talent sourcers ➢ Reviews pipeline of potential candidates in company applicant tracking system, matching applicants with job requirements based on applicant work history, skills, education, training and other qualifications ➢ Conducts initial screening of selected applicants to find most qualified candidates in accordance with daily goals set by Recruiting Manager ➢ Refers qualified applicants for additional interviews ➢ Creates recruiting packages and files for use during application process ➢ Contributes to the overall recruiting efforts of the department by providing sourcing strategies on a regular basis as determined by Recruiting Manager ➢ Assists the recruiters with other duties as need ➢ Assist will onboarding new employees, I-9, and E-verification ➢ Backgrounds (CBES) and Drug-screening (T-Cube) ➢ Proficient in ICIMS, Indeed, CareerBuilders Talent Show less



• • Making outbound calls by automatic predictive dialer • Asking data efficient questions • Effective use of keyboard and 10-key to record verbal information • Proper notations of call • Building report with customers while also remaining professional • Explain step by step instructions on the research process • Answer customers questions promptly • Assist in training new hires • Conducting phone interviews while also maintaining quality



• Working directly with Front Line Manager over a group of 18-30 agents, Assist with any support to agents for Content Reviewing, Training over new implementations in workflow, Conduct daily huddles with team at the beginning of shift for any immediate work flow changes and company announcements, Track quality audits of all agents for efficient 1 to 1 development sessions, Escalated Questions to the proper channels for a prompt response, Clear Written and Verbal communications to agents and other Support management associates, Quickly adapting to frequent changes and making necessary adjustments to effectively support team members, Navigating through various systems to complete all tasks Show less



• I work with the employee relations director, we investigate employee and customer incidents at each of the companies franchise locations. • File Workers Compensation Claims • Create Excel workbook with employee data • Draft check requests • Analyze ongoing investigation incident reports, medical records, and attorney documents • Print, scan and File both customer and employee information properly • Mail out checks • Use HMRS to verify employment and payroll • Fax needed correspondence to insurance • Creating monthly reports • Research vital information for investigations • Scheduling meetings/conferences Show less



• • Receiving and sorting packages from carriers in a timely manner • Communicating with departments effectively • Retrieving vital documents • Separating check and cash payments accordingly • Taking payments and or documents to appropriate departments • Documenting correspondence from customers to the correct clients • Sending documents to clients



• • Calling delinquent accounts • Verifying customers information • Advising customer of account status • Collecting past dues balances for Residential and Commercial accounts • Processing payments with Credit Cards and Direct Checks • Updating Customers accounts accordingly within quality guideline



• • Strong analytical skills • Demonstrated ability to resolve complicated issues as they arise • Ensure compliance terms are met (Privacy Statement, Mini-Miranda, and Proper information notations) • Follow written policies and procedures to ensure all loans are collected in accordance with company policy and in a compliant manner. • Advising customers’ of original loan information and current balance • Negotiating settlements above lenders approval • Recognizing fraudulent account and following procedures according to guidelines • Setting up payments using customer bank information Show less



• • Taking incoming calls • Assisting customers’ with placing their orders online • Updating customers’ accounts • Issuing refunds, returns, and exchanges • Explaining productions and promotions with company • Making edits to orders • Guiding customers through technical problems • Technical support



• • Accepted customers incoming calls • Placed orders from catalog and/or website by customers • Verified Customer’s information to prevent fraudulent activity • Set up new accounts • Entered/Verified customers credit card data • Processed returns and refunds • Identified Fraud • Input notes from transaction on file