Software Engineer

• Nov 2019 - Present

Software Engineer

• Jul 2018 - Jan 2020

Web Developer / Mentor

• Feb 2018 - May 2018

Full Stack Developer

• Dec 2017 - Jan 2018

The app is a platform for students and mentors to connect, and for school administrators to track data, manage users, cohorts, and questions.SQL | Node | Express | Socket.io | Reacthttp://q2.devmountain.review https://github.com/q-redo/q-redo• Used Socket.io to retrieve data in realtime as it’s created by the users and which users are currently signed in.• Worked as a team of 4, using best practices such as paired-programming, Github merging, and using task management tools like Trello.• AdminView has enough utility to manage the entire site without logging into the SQL database. Show less

Full Stack Developer

• Nov 2017 - Nov 2017

Dream Notes is a social media-like platform for posting and sharing dreams.SQL | Node | Express | Reacthttp://dream.chriswf.com https://github.com/chriswfoster/SoloProjectSameDir/• Utilized Momentjs so the users can have a sense of tracking dreams or comments based on post date• Auth0 authentication incorporated into the site, granting user access their own private (unshared) content• Enhanced user experience by creating multiple themes and the ability to upvote posts, comment, like, etc• With React Redux handling CSS class names, user can change entire site theme on the fly Show less

Desktop Support II / Project Support Specialist

• Oct 2015 - Oct 2017

Take escalated desktop support calls from Tier 1 team. Software installation/troubleshooting, printer installation/troubleshooting, scan to email/folder, OS re-imaging, system diagnostics, account creation/password resets, ticket management, OS/software/browser configuration - client specific, and more. Create SOPs of daily tasks, streamline daily workflow, automating daily tasks, etc. Assist with whatever project our team receives. Client on-board/off-boarding, software/pc deployment, relocation, etc. Show less

Windows Admin/Desktop Support/Field Tech

• Mar 2015 - Oct 2015

· Support multiple clients both in field and on the phone. Frequent use of remote desktop software. Record and manage the entire process through the ticketing system. · Add and configure user accounts, remove users, reset passwords, and adjust permissions and groups in Active Directory and Exchange. · Formatting/imaging, hardware replacement, device installation, driver install and update, add local and network printers, create printer store accounts, troubleshoot VOIP/VPN/other connection related issues, Microsoft Server troubleshooting, Crash Plan backup, installing various software/firmwares, install and support Fonality phone systems, print servers, troubleshoot scanner issues, router configuration, virus protection and removal, card scanners, Domain Controller servers, add or set permissions to network drives, some Mac and *nix user support, and work with various vendors to solve problems on their end. Show less

Desktop Support / Windows 7 Upgrade Tech

• Dec 2014 - Mar 2015

· Assess and document existing Windows XP computer's location, hardware, software, and configuration. · Configure bios, format/image new or existing hardware, name PC to protocol, join domain, run security encryption, update bios, install MS Office (or update to Pro), install drivers, install location/client specific software unique to each individual PC and ensure functionality, add computers to Active Directory, all through KVM switches maintaining up to 24 computers simultaneously. · Redeploy computers to proper locations at Doctor's/Nurse's convenience, in a fast paced and sanitary environment while maintaining HIPAA compliance. · Remote access and push client specific software through Microsoft System Center Configuration Manager. · Troubleshoot any PC, Printer, or other hardware related issues that occur. Show less

Owner/PC Repairman

• Apr 2005 - Jan 2015

· Pass out flyers, post ads for computer repair ranging from anything to do with Windows support and PC upgrades. SOHO. · Debugging, spyware removal, software help/installation, OS installation (some MS_DOS 7 installations), driver/installation help for mainboard/video (PCI and AGP) / network adapters/soundcard and more, router IP reset, hardware installation, BIOS configuring, internet setup assistance, network share creation, password retrieval, information recovery, hardware troubleshooting / upgrading depending on the customer needs. · Provide pick-up and delivery to office/home customers, as well as on site repairs. · Troubleshoot by phone or personally. Show less

Desktop Support/Level 1 System Admin

• May 2011 - Nov 2014

· Hands on troubleshoot desktop (Windows 7 and Windows 8) PC and Solaris server file system and networking issues. Troubleshoot medical assistant laptops and WiFi related issues. · Setup file server for doctor patient files. Set port forwarding and SSH from home. · Debug all printer related issues – both inkjet and laser. Cartridge/toner replacement and contact failure, network printer troubleshooting, restock paper, error code diagnostics, relocating printers, driver update/installation, reboot/reconfigure, and setup fax. · Route cat5e network cable for phones, PCs, and printers. · Frequently debug and install Outlook or Thunderbird depending on employee preference. · Installed and maintained survailance system and the PC that holds the backup video. · Troubleshoot issues by phone with coworkers from home or out of office. Contact AdvancedMD, HP, Time Warner Cable, or Cbeyond to resolve issues on their end. · Create Microsoft Word or OpenOffice templates for doctor or HR's documents. · Order and pick up parts/supplies, install or replace door locks, file confidential customer papers as needed, move paper files to storage after we built the file server, move/assemble office furniture, handle money/bank runs, box files. · Troubleshoot linux based FuturePlus credit card machine terminals for processing transactions. · Regular antivirus and system scans to ensure HIPAA compliant safety, protect passwords, and patient information. · Trained employees on how to use some of the basic office software and printers. Show less

Internet Installer/Technician

• Aug 2007 - Nov 2008

· Installed wireless internet. As an installer/technician I mounted antenna or radio onto customer's roof, run wire through attic, drill through top cap in wall, wire jack in 568B pinout, mount faceplate, and plug up equipment. · Computer/router configuration. Assign router static IP or DHCP depending on backhaul protocol. · Router/minor computer upgrades. Upgrade router firmware, updating PC, and/or walk customer through spyware removal software. · Troubleshoot internet/computer related issues. Troubleshoot no communication between router and PC, faulty internet browsers, set internet browser settings such as proxys, privacy settings, and browser addons (java, flash, media players, and toolbar add/removal). Show less