Experience

Silver Cloud Inns and Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Capital Projects Manager

  • Jul 2022 - Present

• Capital Projects Coordinator

  • Nov 2016 - Jul 2022

  Coordinate all administrative processes within the Capital Projects Department, including but not limited to:• Determine project budgets by effectively estimating costs associated with labor, materials and other resources.• Develop, analyze and monitor project budgets and progress and produce regular detailed reports related to same ensuring minimal guest disruption.• Assist Director of Assets with accurate forecasting of cost and timelines for each project.• Research contractors and vendors to achieve best value for labor and materials associated with the property improvement/development plan and in accordance with franchise requirements.• Review, analyze, and interpret construction drawings and specifications.• Preparing and administering contracts• Maintaining and administering requisitions• Purchase orders and invoicing• Management of capital project files Show less



Silver Cloud Inn - University District

• Sales Coordinator

  • Dec 2014 - Nov 2016

  The Sales Coordinator assists the Director of Sales in sales operations including: reserving meetings and conferences, coordinating family events (weddings, reunions, etc), prospect and retain University Athletic Teams, and general administrative functions, and arranging sales blitzes and giveaways. • Management and maintenance of current accounts and group sales. • Research and solicit new business opportunities and new accounts through phone prospecting. • Examine guest associations and preferences to determine focus of sales efforts. • Sell blocks to incoming inquiries, and new group blocks through phone prospecting. • Assist with incoming sales/reservation calls for hotel. • Develop and maintain relationships with all appropriate organization contacts. • Prepare and send out all contracts for room blocks. • Send congratulations notes to engaged couples, anniversaries and business promotions. • Ensuring superior guest experience upon arrival, during the stay, and departure for all groups. • Assist with RFP to bring new clients to contract as well as renewing existing contracts • Managed planning and communications related to Upper Management Meetings • Assist Director of Sales in setting up all site visits and accompany Director in meetings with clients for future programs. • Maintained and updated client related data in Salesforce.com - Delphi • Load leads in Delphi; send proposals and regrets through Delphi to prospecting groups • Provided assistance and coverage in hotel operations as needed. Show less



Silver Cloud Hotel ~ Seattle-Broadway

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent/Concierge

  • Sep 2013 - Dec 2014

  Silver Cloud Hotel is one of the top 10 best rated hotels in Seattle. • Responsible for greeting and registering the guest • Maintain a log book in a professional and informative manner. • Providing outstanding guest service during their stay, and settling the guest account upon completion of their stay. • Registering guests, making and modifying reservations, hotel operator, and concierge duties. • Maintain a file on Community services including transportation sources, accommodations, and referral contacts. • Have the ability to multi-task, be detailed oriented, and be able to problem solve in order to effectively deal with internal and external customers. Show less



H&M

• Belgium
• Construction

• Sales Advisor

  • May 2012 - Jun 2014

  • Provide excellent customer service on the selling floor, in the fitting room and at the cash registers • Handle garments that arrive daily: unload trucks, open and unpack the merchandise. • Stock and replenish merchandise on the selling floor. • Keep the sales and service areas tidy and well-maintained. • Stay informed about campaigns and sales activities • Welcome and assisted in the training of new colleagues • Provide excellent customer service on the selling floor, in the fitting room and at the cash registers • Handle garments that arrive daily: unload trucks, open and unpack the merchandise. • Stock and replenish merchandise on the selling floor. • Keep the sales and service areas tidy and well-maintained. • Stay informed about campaigns and sales activities • Welcome and assisted in the training of new colleagues



American Eagle Outfitters

• Sales Associate

  • Jun 2007 - Jul 2012

  • Selling varieties of clothing that ensured all sales and service objectives were met • Answering customer queries and providing detailed information on merchandise • Helped with managers with the DVP and deposit • Responsible for back up inventory, replenishing, and shelf stocking • Assisted in the training of new customer service representatives and associates • Selling credit card specialist as well as jean expert and aerie girl • Support in floor sets with constructing shelves and mannequins Show less



Randomville

• Book and Periodical Publishing
• 1 - 100 Employee

• Internship

  • Apr 2011 - Feb 2012

  • Update our MySpace, Facebook, Twitter and Message board’s accounts whenever we have a new story, song, video, news, etc. • Seek and discover more community interaction sites like message boards, etc. This includes posting our articles on message boards or fan clubs of subjects we have mentioned. • Seek and contact bands, festivals, corporations, events, businesses to advertise with us. • Post new songs/albums for review, and then be the relay between the publicist and our writer. • Submit “Quick Shot” stories that are interesting tidbits in-between our regular articles (ex. concert tour updates, interesting videos, a new website people need to know about, etc.) Show less



Space Needle

• United States
• Hospitality
• 100 - 200 Employee

• Marketing Street Team

  • May 2011 - Aug 2011

  • Handed out flyers that promote the Space Needle while handing guest concerns • Team was to represent Space Needle at certain events like festivals, street fairs, city tourist landmarks • Displayed guest service attitude and communication skills with multitasking • Assisted with the marketing office with Space Race 2012 and Chihuly Glass House project • Collaborated with Guest Services, Space Shot, Ticket Sellers and Security in regards to customer needs • Handed out flyers that promote the Space Needle while handing guest concerns • Team was to represent Space Needle at certain events like festivals, street fairs, city tourist landmarks • Displayed guest service attitude and communication skills with multitasking • Assisted with the marketing office with Space Race 2012 and Chihuly Glass House project • Collaborated with Guest Services, Space Shot, Ticket Sellers and Security in regards to customer needs



Seattle Aquarium

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Volunteer

  • Jun 2006 - Jun 2007

  • Work and interact with the public • Engaged guests in conversation by presenting information on our animals and exhibit • Encouraged guests to consider their role in the environment. • Dealt with diverse customer population • Give short tours to groups • Learn marine biology and Aquarium operations while working with professionals • Assisted with kid’s birthday events at the aquarium • Work and interact with the public • Engaged guests in conversation by presenting information on our animals and exhibit • Encouraged guests to consider their role in the environment. • Dealt with diverse customer population • Give short tours to groups • Learn marine biology and Aquarium operations while working with professionals • Assisted with kid’s birthday events at the aquarium