Christy (Ferguson) Mahnken
Account Executive, Customer Success at Medefy Health- Claim this Profile
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Spanish Limited working proficiency
Topline Score
Bio
Jay Jimenez
Christy is a champion for clients. She understands the importance of "customer experience" and what that means to a company. She's a fast learner, quick to adapt and will do what it takes to make things happen. I worked closely with Christy at TokenEx as a Client Success Manager and saw first hand how well she handled tough conversations and somehow helped guide both the client and team towards a win-win resolution. It was a pleasure working with her. I was fortunate enough to have her on my team. I would recommend Christy for any team.
Luda Dyachenko
I had the pleasure of working with Christy for several years at Universal Field Services, Inc. Above all, I was impressed with her always positive, can-do attitude and her desire to learn new skills or take on new responsibilities. She is a great team player and I enjoyed not only collaborating with her on work related projects, but also volunteering for the Arthritis Foundation Bone Bash Fundraiser. Any organization would benefit to have Christy on their team!
Jay Jimenez
Christy is a champion for clients. She understands the importance of "customer experience" and what that means to a company. She's a fast learner, quick to adapt and will do what it takes to make things happen. I worked closely with Christy at TokenEx as a Client Success Manager and saw first hand how well she handled tough conversations and somehow helped guide both the client and team towards a win-win resolution. It was a pleasure working with her. I was fortunate enough to have her on my team. I would recommend Christy for any team.
Luda Dyachenko
I had the pleasure of working with Christy for several years at Universal Field Services, Inc. Above all, I was impressed with her always positive, can-do attitude and her desire to learn new skills or take on new responsibilities. She is a great team player and I enjoyed not only collaborating with her on work related projects, but also volunteering for the Arthritis Foundation Bone Bash Fundraiser. Any organization would benefit to have Christy on their team!
Jay Jimenez
Christy is a champion for clients. She understands the importance of "customer experience" and what that means to a company. She's a fast learner, quick to adapt and will do what it takes to make things happen. I worked closely with Christy at TokenEx as a Client Success Manager and saw first hand how well she handled tough conversations and somehow helped guide both the client and team towards a win-win resolution. It was a pleasure working with her. I was fortunate enough to have her on my team. I would recommend Christy for any team.
Luda Dyachenko
I had the pleasure of working with Christy for several years at Universal Field Services, Inc. Above all, I was impressed with her always positive, can-do attitude and her desire to learn new skills or take on new responsibilities. She is a great team player and I enjoyed not only collaborating with her on work related projects, but also volunteering for the Arthritis Foundation Bone Bash Fundraiser. Any organization would benefit to have Christy on their team!
Jay Jimenez
Christy is a champion for clients. She understands the importance of "customer experience" and what that means to a company. She's a fast learner, quick to adapt and will do what it takes to make things happen. I worked closely with Christy at TokenEx as a Client Success Manager and saw first hand how well she handled tough conversations and somehow helped guide both the client and team towards a win-win resolution. It was a pleasure working with her. I was fortunate enough to have her on my team. I would recommend Christy for any team.
Luda Dyachenko
I had the pleasure of working with Christy for several years at Universal Field Services, Inc. Above all, I was impressed with her always positive, can-do attitude and her desire to learn new skills or take on new responsibilities. She is a great team player and I enjoyed not only collaborating with her on work related projects, but also volunteering for the Arthritis Foundation Bone Bash Fundraiser. Any organization would benefit to have Christy on their team!
Credentials
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Registered Landman
AAPL- American Association of Professional LandmenAug, 2013- Nov, 2024 -
OERB PetroTech Certification
OERB | Oklahoma Energy Resources Board
Experience
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Medefy Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Account Executive, Customer Success
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Nov 2022 - Present
Responsible for making sure client needs are being met and understood by each department in the company including handling any client inquiries, working to find solutions to any client escalations and managing other departments to ensure clients are experiencing an overall positive client-company relationship.
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Onboarding Manager, Project Management
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Nov 2021 - Nov 2022
Managed new client platform onboardings post sale along with the internal stakeholder relationships related to application implementation. Managed Health Plan Analysts who analyze the onboarding customer’s health plans. Guaranteed the sales to onboarding and onboarding to customer success handoffs are completed successfully to nurture the long-term customer relationship. Responsible for ensuring the successful integration of customer's benefits into the Medefy platform along with a robust engagement plan that is launched when the app is live and ready to download for our members. Show less
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TokenEx
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Implementation Manager, Client Success
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Dec 2020 - Dec 2021
Managed new client onboarding and implementation related to TokenEx products and services. Positioned clients for a successful, long-term partnership post implementation lifecycle. Included orchestrating post-sale alignment of appropriate resources and teams to support all implementation activities. Responsible for management of not only the technical escalations necessary, but also the relationship escalations from clients in the onboarding phase and ensuring appropriate and rapid response to achieve the ultimate goal of production deployment. Show less
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Client Success Manager, Client Success
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Jan 2020 - Dec 2020
Champion for successful management of client outcomes through communication and empathy. Established strategic advisor relationships with clients while deepening the understanding of their business and organization to manage the customer relationship, health and risk post-sale. Regularly strategized with C-level leadership to maximize client adoption, retention and profitability. Managed the client experience through the onboarding process and strategic ownership of the client relationships post sale. Coordinated technical kickoff meetings and set project cadence with status meetings and proactive communications to client and TokenEx stakeholders. Drove the successful and timely launch of the client’s production environment per their contract and overall business goals. Show less
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Universal Field Services, Inc.
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United States
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Real Estate
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100 - 200 Employee
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Client Account Specialist, Project Management
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Jun 2014 - Jan 2020
Developed and maintained business relationships with clients and participated in team efforts to provide excellent client service and account growth opportunities. Possessed a depth of knowledge regarding the company services that Universal provides. Consulted with leadership on the development and execution of strategic marketing and business development initiatives. Heavy concentration on marketing and demonstrations of Universal's proprietary SaaS database, Versa. The Versa platform is used on both private and public sector right of way projects. Demonstrations included an in-depth look at Versa's capabilities, functionality, ease of use and customization for current and future customers as it pertains to the right of way industry and project management. Facilitated field office project training for Versa was also significant while striving to focus on increasing Versa user engagement through intentional software enhancements that are implemented through consequences of user findings. Show less
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Nichols Brothers, Inc.
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United States
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Oil and Gas
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1 - 100 Employee
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Petroleum Landman, Acquisition & Divestiture
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May 2011 - Jun 2014
Lead the due diligence that allowed NBI Services to successfully purchase leases, companies, and properties throughout the Midwest including Oklahoma, Northeast Texas, and Southeast New Mexico. Collaborated with internal stakeholders to evaluate potential land and property deals. Analyzed net present value and rate of return on our oil & gas acquisitions. Utilized InDesign to set up oil and gas property divestiture packages. Coordinated with local, state, or federal regulatory bodies and agencies (BIA, BLM, MMS, OCC) to support project requirements. Improved and preserved landowner relationships. Updated and maintained pay decks for our mineral interest owners. Partnered with legal department to set up gas contracts for three operated gas-gathering systems and other operated properties. Gathered support data that allowed the company to analyze potential work-over proposals and exploration opportunities. Show less
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NBI Services, Inc.
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Tulsa, Oklahoma Area
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Oil & Gas Technician
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Oct 2010 - Apr 2011
Collaborated with internal operations departments to ingest production data and analytics. Executed special projects used to support any or all of the Nichols Companies business units. Implemented company wide reporting to support the day-to-day business operations for operated and non-operated oil & gas assets. Collaborated with internal operations departments to ingest production data and analytics. Executed special projects used to support any or all of the Nichols Companies business units. Implemented company wide reporting to support the day-to-day business operations for operated and non-operated oil & gas assets.
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Nichols Brothers, Inc.
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United States
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Oil and Gas
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1 - 100 Employee
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Corporate Intern
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Jul 2010 - Oct 2010
Responsible for implementation and expansion of the company’s Fleetwise VB management project. Involved research and clarification of vehicular data for the SaaS platform. Analyzed daily, weekly and monthly oil production reporting for company operated properties. Responsible for implementation and expansion of the company’s Fleetwise VB management project. Involved research and clarification of vehicular data for the SaaS platform. Analyzed daily, weekly and monthly oil production reporting for company operated properties.
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Oklahoma State Senate
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United States
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Government Administration
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1 - 100 Employee
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Media Intern
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Feb 2010 - May 2010
Contributed to the organization on Senate press conferences and other media events. Collaborated with Senate staff to distribute news blurbs to associated Senators. Other responsibilities included writing press release content. Contributed to the organization on Senate press conferences and other media events. Collaborated with Senate staff to distribute news blurbs to associated Senators. Other responsibilities included writing press release content.
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Tulsa Regional Chamber
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United States
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Non-profit Organizations
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1 - 100 Employee
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Assistant Manager of Events
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May 2009 - Aug 2009
Planned and executed events for the Chamber including golf tournaments, breakfast networks, legislative briefing breakfasts, Governor’s State of the State Address and Congressional Forums. Confirmed reservations and sponsorships for the Chamber. Prepared sponsor marketing collateral for events and attended staff and planning meetings. Planned and executed events for the Chamber including golf tournaments, breakfast networks, legislative briefing breakfasts, Governor’s State of the State Address and Congressional Forums. Confirmed reservations and sponsorships for the Chamber. Prepared sponsor marketing collateral for events and attended staff and planning meetings.
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Education
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2006 - 2010
University of Oklahoma
Bachelors, Public Relations
Community
