Experience

Volt Athletics

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Product Manager

  • Aug 2021 - Present

  Seattle, WA As Product Manager, I develop and own Volt's product roadmap across B2C and B2B offerings. I collaborate across departments to understand market competition, identify business requirements, design and ship features, communicate product value propositions to customers and across the business, and assess the success of features. • Own product roadmap • Create product feature/value prop documentation for internal and external comms • Collaborate with marketing, sales, and customer… Show more As Product Manager, I develop and own Volt's product roadmap across B2C and B2B offerings. I collaborate across departments to understand market competition, identify business requirements, design and ship features, communicate product value propositions to customers and across the business, and assess the success of features. • Own product roadmap • Create product feature/value prop documentation for internal and external comms • Collaborate with marketing, sales, and customer support/success to identify product improvement areas • Lead product design/UX team • Conduct customer interviews and user/beta testing studies to vet solutions

• Head of Training Experience (User Experience)

  • Jul 2018 - Jul 2021

  Seattle, WA As part of Volt's product steering committee, I helped investigate user needs to design and build solutions that solve our customers' problems. I drew on my skillset as a user experience designer and my experience as a strength & conditioning specialist to lead efforts across the design-to-dev pipeline — including user research and problem exploration, usability testing, solution vetting and design, product roadmapping, requirements documentation, and final UX/UI deliverables. •… Show more As part of Volt's product steering committee, I helped investigate user needs to design and build solutions that solve our customers' problems. I drew on my skillset as a user experience designer and my experience as a strength & conditioning specialist to lead efforts across the design-to-dev pipeline — including user research and problem exploration, usability testing, solution vetting and design, product roadmapping, requirements documentation, and final UX/UI deliverables. • Implemented user research to develop and groom backlog of user problems to guide product design • Coordinated development of product roadmap for B2C and B2B offerings • Collaborated across marketing, sales, and product to launch and market new B2C offering • Designed end-to-end experiences throughout the product, including signup flow improvements, new user-facing features, funnel optimization, internal tooling, and more • Worked closely with engineering, SMEs, QA, and customer support/success to ship large features and assess user adoption/success metrics

• Sport Performance Specialist (Content & UX)

  • Nov 2015 - Jul 2018

  Seattle, WA As an SME with a writing background, I helped develop and hone Volt's brand voice across our marketing channels and throughout our customer experience inside the product. My role evolved to focus on UX writing and research as we diversified our product offerings and customer base. • Created original content for brand as a subject matter expert • Collaborated with stakeholders to define brand voice throughout the customer experience • Sole content/copywriter for website and… Show more As an SME with a writing background, I helped develop and hone Volt's brand voice across our marketing channels and throughout our customer experience inside the product. My role evolved to focus on UX writing and research as we diversified our product offerings and customer base. • Created original content for brand as a subject matter expert • Collaborated with stakeholders to define brand voice throughout the customer experience • Sole content/copywriter for website and product • Designed and conducted user research studies to understand customers' motivations and pain points



Ground Floor Fitness

• Owner/Personal Trainer

  • 2012 - 2015

  Sole proprietor of a successful personal training business in Seattle, WA. • Certified personal trainer (CPT) through the American College of Sports Medicine (ACSM) • Created individualized, periodized strength & conditioning plans for clients based on fitness/needs assessments • Developed successful business and marketing strategy • Demonstrated safe and effective exercise techniques • Personalized training for special populations (autism, heart disorders, diabetes, etc.)