Christy Padilla

Team Lead at Cover Desk
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Contact Information
us****@****om
(386) 825-5501
Location
Valenzuela, National Capital Region, Philippines, PH
Skills

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Bio

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Credentials

  • Basic Occupational Safety and Health (BOSH) for Nurses
    Occupational Health Nurses Association of the Philippines (OHNAP)
    Oct, 2017
    - Nov, 2024
  • Star Certification Program
    Ontrac
    Sep, 2014
    - Nov, 2024
  • Basic Life Support Provider
    Saudi Heart Association
    Aug, 2015
    - Nov, 2024

Experience

  • Cover Desk
    • United States
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Team Lead
      • Aug 2020 - Present

    • Virtual Assistant
      • Jul 2019 - Aug 2020

  • VA Tech WABAG PHILS. Inc
    • Site Nurse
      • Feb 2018 - Mar 2019

  • AAMC
    • Saudi Arabia
    • Staff Nurse
      • Jul 2015 - Jul 2017

  • The Minacs Group
    • India
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Team Lead
      • Jul 2013 - Feb 2015

      I am a supervisor to 17 call center representatives. My position provides a day to day direction and guidance to a team of call center representatives. I, as a Team Lead, plans and evaluates work flow and coordinates work activities to achieve operational requirements. This position will monitor staff performance and the daily application of organizational policies and procedures, provide feedback, coaching and ongoing development to meet client and corporate quality expectations.

    • Aux Quality Executive
      • Jul 2012 - Jul 2013

      I perform as a Quality Executive when I am needed to.The primary job is to ensure that we are meeting or exceeding the standard that is set by the client. We do this by auditing calls of each agents

    • Patient Service Representative
      • Nov 2009 - Jul 2012

      Assist customers' concern about the company. Assist patient who undergone procedure with post operations procedure.

  • KC Calderon Hospital
    • Philippines
    • Senior Staff Nurse
      • Aug 2007 - Aug 2008

      RESPONSIBILITIES: *Perform an assessment of the condition of the client before receiving the client from the previous on-duty nurse and before transferring of care of the client to the next on-duty nurse. *Makes sure that the clients need will be meet. RESPONSIBILITIES: *Perform an assessment of the condition of the client before receiving the client from the previous on-duty nurse and before transferring of care of the client to the next on-duty nurse. *Makes sure that the clients need will be meet.

Education

  • Our Lady of Fatima University
    Bachelor of Science (B.S.), Nursing Science
    2003 - 2007
  • Our Lady of Lourdes College
    Secondary Education, High School/Secondary Diplomas and Certificates
    1999 - 2003
  • Our Lady of Lourdes College
    Primary Education
    1993 - 1999

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