Experience

StorPlace Self Storage

• United States
• Real Estate
• 1 - 100 Employee

• IT Support Specialist

  • Oct 2022 - Present

  Serve as 1st point of contact for software and hardware support for our operating systems including Hummingbird, Mariposa (website), Storage Commander, PTI and StorLogix, Microsoft, Comcast, Google My Business, Podium as well as security video, alarm systems and a variety of other systems. Serve as administrator of Office 365 and assist in maintaining and updating SharePoint sites. Manage support tickets through the lifecycle including identifying the direct and root causes and resolving the problem directly or partnering with vendor support or developer teams. Maintain detailed records of all computer deployment, job tickets, requests, and project needs. Identify and mitigate potential issues through routine maintenance, monitoring, tracking and analysis. Provide training for new hires and ongoing training for existing team members including software operations, troubleshooting processes and security practices. Establish and communicate best practices. Create, publish, and update articles as needed to help keep our team informed. Identify security vulnerabilities and implement and train best practice protocols to narrow the gaps. Review results and recommendations with leadership as warranted. Monitor system performance and work to build strong relationships with vendors & development teams. Advocate on behalf of users by identifying trends, conducting problem analysis, and gathering feedback for process and system improvements. Install and support devices including PCs, mobile devices, routers, printers, and other devices. Maintain inventory data on computer equipment and licenses. Establish back up protocol and maintain backup systems. Provide strategic direction, support, and reporting for rollouts & updates. Assist in establishing and maintaining process and technical documents. Participate and/or lead special projects as assigned.



Netwerk Solutions

• United States
• Information Technology & Services

• Vice President of Cloud Services

  • Jun 2012 - May 2022

  Manage over 2500 users on Office 365

• Cloud Services Director

  • Jan 2008 - Jul 2012