Experience

Holiday Inn & Suites Jakarta Gajah Mada

• Indonesia
• Hospitality
• 1 - 100 Employee

• Guest Service Agent (Mandarin Speaker)

  • May 2023 - Present

  • Prepare pre-arrival amenities and setup in designated rooms • Ensure smooth check in & check out for VIPs, and guests requests completed in a timely manner • Ensure VIP guests are acknowledged and treated with care during stay • Communicate with guests for their stay experience, requests and inquiry • Prepare pre-arrival amenities and setup in designated rooms • Ensure smooth check in & check out for VIPs, and guests requests completed in a timely manner • Ensure VIP guests are acknowledged and treated with care during stay • Communicate with guests for their stay experience, requests and inquiry



PT OKI PULP & PAPER MILLS

• Paper and Forest Product Manufacturing
• 500 - 600 Employee

• Specialist

  • Jun 2021 - Apr 2023

  • Specialized in managing secretarial duties in Mills Head Office assisting the Head of Production Manager • Managing document flow and permits from system for approvals • Arranging meeting for the department heads and recording minutes of meeting • Compiles weekly and monthly report from respective departments. • Specialized in managing secretarial duties in Mills Head Office assisting the Head of Production Manager • Managing document flow and permits from system for approvals • Arranging meeting for the department heads and recording minutes of meeting • Compiles weekly and monthly report from respective departments.



Kanuhura Maldives

• Hospitality
• 100 - 200 Employee

• Guest Experience Associate

  • Jul 2018 - Jun 2020

  • Attends to internal and external phone calls • Responds to emails regarding hotel information and excursions • Proposes ideas for special occasions • Assist with pre-arrival bookings for restaurant and excursions • Keeps records of guest profiles and and updates their preferences accordingly • Attends to internal and external phone calls • Responds to emails regarding hotel information and excursions • Proposes ideas for special occasions • Assist with pre-arrival bookings for restaurant and excursions • Keeps records of guest profiles and and updates their preferences accordingly



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Jan 2018 - Jun 2018

  • Attends to phone calls from internal and external • Create new reservations for pre-booking and walk in guest • Performs check in, check out and cashiering in an efficient and timely manner • Assigns rooms and provides accurate hotel information • Attends to phone calls from internal and external • Create new reservations for pre-booking and walk in guest • Performs check in, check out and cashiering in an efficient and timely manner • Assigns rooms and provides accurate hotel information



Conrad Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Internship Program - Front Office

  • Jul 2016 - Jan 2017

  Guest Service: • Attend to phone calls, guest request, and wake up calls • Make sure guest requests are completed within 15 minutes in system • Keep and updates guest profiles and records Front Desk: • Assist with check in and check out • Provides hotel information Bell Desk: • Manage flow of luggage delivery and items safekeeping Guest Service: • Attend to phone calls, guest request, and wake up calls • Make sure guest requests are completed within 15 minutes in system • Keep and updates guest profiles and records Front Desk: • Assist with check in and check out • Provides hotel information Bell Desk: • Manage flow of luggage delivery and items safekeeping



Sofitel Bali Nusa Dua Beach Resort

• Indonesia
• Hospitality
• 100 - 200 Employee

• Internship Program - Concierge & Guest Relations

  • Jan 2015 - Jul 2015

  Concierge: • Managing flow of daily transportation • Provides information regarding tourist destinations • Assist for restaurant and excursions bookings and recommendation • Attends to item safekeeping Guest Relations: • Prepares pre-arrival amenities and setup in designated rooms • Ensures smooth check in for VIPs, and guests requests completed in a timely manner • Celebrates special occasion of guest with the appropriate amenities • Maintain an updated guest profiles Show less