UX Designer

• Jan 2023 - Present

UX Designer

• Nov 2022 - Dec 2022

- Collaborated directly with the CEO to design an education and family feature for the company’s Smart chain data security mobile application - Led a team of 4 UX designers and researchers as project management lead to create a timeline of deliverables through planning, strategy, and content management - Conducted extensive user research through targeted interviews, surveys, and competitive analysis to gain a solid understanding of business and user needs. - Built low-high fidelity wireframes and a working prototype, and conducted usability tests to iterate our design decisions and make our feature more usable Show less

User Experience Design Immersive

• Sep 2022 - Dec 2022

Sales Development Representative

• Jul 2022 - Aug 2022

- Sales Skills Foundations: 20+ hours of small group instruction, 1:1 workshops, live role-playing - Real World Experience: 60+ calls/day, setting meetings for EdTech Companies, Educates potential new clients on software solutions, Proactively researches and prospects new customers via phone and email, Responds to inbound chat inquiries and generates outbound interest through cold-calling. - Graduation: Demonstrate mastery through graded calls, meeting volume requirements, hitting quota - Placement: Average SDR Readiness experience 180 days Show less

Educator

• Aug 2020 - Jul 2022

•Onboarded and trained 50+ customers virtually in utilizing LMS, K12 curriculum, and video conferencing tools •Progressively utilized research-based academic intervention strategies to increase student outcomes on district assessment scores in core subject areas (11% in Math, and 20% in Science over one academic year) •Increased reading scores by 3 levels for 73% of students to reach proficiency •Developed effective stakeholder communication sequence, resulting in Increased parent engagement in school by 20% •Spearheaded and executed collaborative educator meetings to analyze data across classrooms to identify trends and deficits for immediate implementation and roll-out of tailored student interventions •Facilitated benchmark assessments (BAS), developed quarterly reports through Professional Development and Evaluation (PD&E) application, and analyzed results to inform instructional decisions and initiatives •Constructed ~150 student success plans based on formative assessment scores while leveraging content differentiation strategies tailored to each student's needs to reach the KPI metric of 80% proficiency achievement •Researched and implemented education technology SaaS tools to develop supplementary instructional materials, tools, and lessons •Documented student data into Synergy Learning Management System to track student performance outcomes and program activity Show less

Customer Success Operations Associate / Server

• Feb 2019 - Dec 2019

•Arranged seating, order delivery and meal logistics in a fast-paced hospitality environment for 100-300 table tops per week •Accelerated restaurant growth by 30% utilizing hospitality technology such as OpenTable to maintain and update appointment calendars for regular dine-in, parties, meetings, and wedding reservations •Managed multiple high-volume phone lines, screening ~80 calls daily by operating telephone switchboard to screen, or forward calls, delivering and recording business information and scheduling appointments •Maintained high-quality customer service skills, ensuring a positive experience for patrons, resulting in customer retention increase of 40% • Collected and processed payments for orders using a POS system Show less

Customer Experience Associate / Hostess

• Feb 2017 - Feb 2018

•Maintained strict alignment with seating processes and maintained a rigorous table-upkeep schedule for up to 130 customers daily •Provided excellent customer experience and fielded inquiries to exceed strong customer service expectations and increase retention •Ensured accuracy of customer orders, delivered food and beverages, and packaged to-go orders •Demonstrated risk management by executing customer check-ins, skills, and mitigating any issues were handled in a timely manner •Maintained strict alignment with seating processes and maintained a rigorous table-upkeep schedule for up to 130 customers daily •Provided excellent customer experience and fielded inquiries to exceed strong customer service expectations and increase retention •Ensured accuracy of customer orders, delivered food and beverages, and packaged to-go orders •Demonstrated risk management by executing customer check-ins, skills, and mitigating any issues were handled in a timely manner

Executive Assistant / Receptionist

• Jan 2015 - Jan 2016

•Oversaw up to 4 classes per day with 15 students/class to ensure high quality dance instruction and positive student experiences •Managed all scheduling, appointments, and sign-in sheets for up to 100 clients and students per week •Collected payments and resolved outstanding balances to increase revenue and reduce financial expenditures •Answered all incoming calls, recorded, and delivered messages to appropriate party, and answered client and guest inquiries - Collected payments for classes - Answered all incoming calls, took messages, transferred calls, and answered questions - Provided exceptional customer service for all students and their parents by ensuring they felt safe, comfortable, and had everything they needed while in the studio Show less