Experience

HSHS Medical Group

• Hospitals and Health Care
• 300 - 400 Employee

• Quality Analyst

  • Oct 2022 - Present



SIU Medicine

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Deputy Director/Patient Business Services

  • Nov 2014 - Sep 2022



HSHS Medical Group

• Hospitals and Health Care
• 300 - 400 Employee

• Customer Service Manager, Revenue Cycle Coordinator, Interim Supervisor/3rd party follow up

  • Mar 2010 - Nov 2014

  Customer Service Manager - 9/2013 11/14- Dual role with Revenue Cycle Coordinator o Develop and train outsourced agency for Early-Out program focusing on collecting balances on self-pay accounts over 30 days prior to collections o Develop and train outsourced agencies for Collections on self-pay balances over 120 days o Monitor the quantity of inbound phone calls, abandonment rate, termination rate and provide resolutions for continued progress for achieving benchmark goals o Observations of customer service phone calls and feedback to representative on continued goals and areas for improvement o Develop training tools for scripting o Monitor and maintain work queues o Resolve patient complaints Revenue Cycle Coordinator: 9/12 – 11/14 o Organize, implement, and train new policies and procedures for startup centralized medical billing office consisting of over 200 physicians, nurse practitioners, and medical assistants practicing throughout 30 practices in IL and WI o Develop and maintain all training materials/manual for all HSHS practice staff f or the IL/WI areas o Provider/practice start-up and implementation (ensuring that all staff are trained, and the provider and locations are built in our PM system, including ongoing support and communication) as well as all upgrades to Allscripts PM system o Communicate/Track all on-boarding and off-boarding providers and locations o Assist practice managers and patient service representatives with account questions including resolution of issues surrounding insurance denials, registration errors, and coding discrepancies 3rd Party Team Lead/Acting Supervisor 11/07 -11/09 o Train, support, coach, and organize the 3rd party employees (16), while working closely with pre-bill, coding, credentialing, project managers, and our director to develop strategies to reduce AR o Train and correspond with multiple outsourcing companies for old AR (90+) 90 days) o Company Account Executive for work comp and employee health accounts Show less