Head Teller - Supervisor

• Oct 2011 - Present

Responsible for oversight of daily operational activities to the branch including safety and soundness. Provides clients with professional and accurate service for all their transactional banking needs. Responds to client’s primary needs and inquiries, providing information about products and services. Takes personal accountability for delivering a superior client experience and handles concerns in an effective and efficient manner. Through each client interaction, looks for opportunities to offer value-added advice and refer clients to the appropriate in-branch sales individual. Assist in resolving concerns or opportunities identified through operational effectiveness and compliance reviews. Responsible for the supervision & coaching of the teller team. Completes client transactions efficiently and accurately.Takes ownership and accountability of client problems at first point of contact, escalates concerns as necessary.Perform as teller handling currency with efficiency and accuracy, balancing of branch cash reconciliation and cash items.Operational review of balance sheets, night drop, consignment, dual control inventories and ordering supplies as needed. Show less

Head Teller/Supervisor

• Oct 2011 - Present

Administrative Assistant

• Jun 1999 - Mar 2009

Administrative Assistant to Managers, Directors and Vice President to Client Support Services and Inside Sales Responsible for handling of contracts and supporting the Sales Reps Liaison between departments Purchasing Monthly scheduling Mail and email distribution Data Entry & Reports Reception Administrative Assistant to Managers, Directors and Vice President to Client Support Services and Inside Sales Responsible for handling of contracts and supporting the Sales Reps Liaison between departments Purchasing Monthly scheduling Mail and email distribution Data Entry & Reports Reception