Chris H.
Account Manager at Resell CNC- Claim this Profile
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Topline Score
Bio
Credentials
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Hospitality and Tourism Management
Florida Atlantic UniversityApr, 2020- Oct, 2024 -
CPR Certified
Ellis & Associates, Inc.May, 2010- Oct, 2024
Experience
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Resell CNC
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United States
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Machinery Manufacturing
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1 - 100 Employee
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Account Manager
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Oct 2022 - Present
Resell CNC is proud to be the leading used CNC dealer in today’s global market for used CNC machinery. Managed by individuals with decades of experience buying and selling used manufacturing equipment, we have the knowledge and ability to assist you. Your business depends on the increased productivity and efficiency our inventory provides, and no other used CNC dealer in the industry is as successful in getting you the best value. Resell CNC also provides you with a unique, trusted, and timed online auction platform so you can buy and sell surplus equipment effortlessly
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WithHealth
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Sr. Manager, Customer Success
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Apr 2021 - Oct 2022
• Reporting directly to the COO, responsible for all onsite company operations including retaining and growing 23 clients totaling over $10M in revenue in 2021. • Currently leading a team of six regional managers across the U.S. within a high growth Precision Healthcare startup. • Leadership encompassed performance coaching, payroll, expenses, labor strategy, recruiting & establishing quality/integrity standards to drive expansion. • Primary client base encompassing over 10,000 employees and spanning across multiple verticals including healthcare, insurance, major production studios and governments at the local, state & federal level. • Leading the creation of internal and external SOP’s including Post-sale implementation, client request platforms, escalation paths, training guides as well as others to drive efficiency between the Operations Finance and Clinical departments. • Orchestrating high volume COVID-19 testing sites of up to 8,000 people a day. Operational management included multiple types of administered COVID-19 tests, daily individual health assessments & COVID-19 compliance. • Triaging at least 15 client requests per day as the key point of contact.
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USHEALTH Group
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United States
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Insurance
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400 - 500 Employee
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Health Insurance Agent
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Apr 2020 - Apr 2021
• Exceeded $425,000 in new business revenue with a client retention rate of 71% within 11 months. • Earned Quarterly “Beacon” award for production over $200,000 while maintaining the highest level of client satisfaction/retention • Drove client experience from first contact to close & approved for coverage after underwriting. • Analyzed trends in over 5 lead sources to maximize results. • Set client expectations of all coverage details should an emergency happen. • Accumulated over 300 calls per day to perspective leads.
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The Walt Disney Company
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United States
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Entertainment Providers
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700 & Above Employee
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Trip Manager
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May 2017 - Apr 2020
• Managed all Adventures by Disney operational aspects needed to run six worldwide itineraries that led to an 83% “Excellent” average portfolio rating in 2019 and a 80% “Excellent” in 2018. • Displayed strong attention to detail in reviewing all Guest information and Cast expense reports that drove a cost savings of $95,000 across all destinations in 2019. • Provided leadership to over 30 Adventure Guides as well as built close working relationships globally. • Collaborated with multiple travel agencies to understand Guest motivations on travel plans. • Partnered with Marketing & Sales teams to increase sales for re-designed 2020 itineraries. • Drove domestic trip re-design with Walt Disney World executive leadership to align with Adventures by Disney international experiences. • Created and presented itinerary evaluations to senior leadership to assess Guest Service Metrics YOY and made recommendations to increase Guest bookings • Responsible for the planning and execution of the annual Adventure Guide orientation.
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Walt Disney World Convention Operations Coordinator
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Jan 2016 - Apr 2017
•Strategic event coordinator between seven Walt Disney World special event departments and all six theme parks. •Planned operational needs for events for up to 8,000 guests. •Leadership covered setting expectations and managing difficult situations with multiple stakeholders simultaneously. •Communicated all event updates to over 50 partners to ensure the success of event. •Managed and operated events for executives at all levels of the company, including President of Walt Disney World. •Proven ability to lead and inspire peers from 25 to 80 years of age.
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Youth Sales Intern
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Jun 2015 - Jan 2016
• Promoted and executed sales for Disney Youth Group Programs, drafted contracts, sold and booked resort rooms, events as well as built files via Siebel, BOLT & DSCS to support sales team.• Responsible for inbound Walt Disney Youth inquiries via telephone and email.• Assisted with the familiarization of new business leads to drive Sales Mangers toward achieving “platinum” 2015 sales goals.• Partnered extensively with Youth and Leisure Convention Services, Revenue Management, Disney Performing Arts, and Youth Education Series to ensure quality of guest service experience
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Festival Events Intern
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Jan 2015 - Jun 2015
• Coordinated over 100 participating schools’ complete Festival Disney experience from arrival to departure.• Effectively collaborated with Park Event Operations as well as audio and technical support to drive the seamlessproduction of daily events.• Implemented organizational structure of up to 246 festival awards per week.• Demonstrated ability to understand the day to day needs of Walt Disney World groups
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Cornell University
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United States
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Higher Education
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700 & Above Employee
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Athletic Housing Director
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Apr 2014 - Aug 2014
• Led a team of 15 Counselors in planning and delivery of athletic recruiting housing experience. • Responsibilities encompassed organization of data and daily management of 800 recruits, campers and family members. • Leadership covered setting expectations, managing difficult issues with multiple stakeholders simultaneously, and inter-department communication. • Developed training and communications plan for operations staff. • Led a team of 15 Counselors in planning and delivery of athletic recruiting housing experience. • Responsibilities encompassed organization of data and daily management of 800 recruits, campers and family members. • Leadership covered setting expectations, managing difficult issues with multiple stakeholders simultaneously, and inter-department communication. • Developed training and communications plan for operations staff.
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Ithaca College
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United States
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Higher Education
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700 & Above Employee
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Operations Manager
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May 2012 - May 2014
• Oversaw development and delivery of all events ranging from department gatherings of 10-25 people to college-wide concerts of 800 people.• Provided daily leadership to 35 staff members.• Collaborated with departments across college in delivery of exceptional events to exceed client expectations.• Successfully executed managerial duties from recruiting, hiring, performance coaching and outbound campus communication. •Provided excellent customer service.
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Operations Staff
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Nov 2011 - May 2012
• Lead contact for all information regarding Ithaca College. • Responsible for setting up for all special events occurring at the college. • Organized and oversaw the Ithaca College Recreation Center.
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NBCUniversal, Inc.
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United States
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CityWalk Operations Coordinator
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Aug 2012 - Jan 2013
• Organized data pertaining to daily park operating information and communicated it to your six departments. • Responsible for all internal communications at Universal CityWalk Entertainment Complex.• Orchestrated multiple responsibilities at once.• Utilized information technology such as Excel and Outlook. • Acquired expert knowledge of major theme park operations.
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Operations Intern
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May 2012 - Aug 2012
• Communication liaison for response and appropriate handling of situations occurring within daily operations. • Partnered with internal and external groups on projects and daily operations. Partners include Los Angeles County and Legal. • Led completion of 3 major projects/renovations around entertainment district covering Signage Re-design, Cart / Vendor Evaluation, Tenant Manual Update.
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CBS Corporation
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United States
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Retail Luxury Goods and Jewelry
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1 - 100 Employee
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Sports Intern
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Aug 2012 - Dec 2012
• Interviewed local high profile athletes and coaches for evening news segment. • Observed important sporting events and advised full time staff what to place on the evening news segments. • Archived live footage from games to be distributed to national third party television stations. • Assisted with live on-site taping • Interviewed local high profile athletes and coaches for evening news segment. • Observed important sporting events and advised full time staff what to place on the evening news segments. • Archived live footage from games to be distributed to national third party television stations. • Assisted with live on-site taping
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Attractions Host/Emcee
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Jun 2011 - Jan 2012
• Responsible for guest safety and ride efficiency. • Displayed leadership in guest and line control. • Entertained approximately 1000 guests per day. • Delivered exceptional customer service. • Embodied Disney brand standards. • Responsible for guest safety and ride efficiency. • Displayed leadership in guest and line control. • Entertained approximately 1000 guests per day. • Delivered exceptional customer service. • Embodied Disney brand standards.
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Lifeguard
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Apr 2010 - Aug 2010
• Exemplified leadership in high pressure situations. • Acquired expert standard for customer service. • Embodied Disney brand standards. • Exemplified leadership in high pressure situations. • Acquired expert standard for customer service. • Embodied Disney brand standards.
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McDonald's Corporation
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Food and Beverage Services
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1 - 100 Employee
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Fry Cook
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May 2009 - Apr 2010
• Acquired team building skills within a fast paced environment. • Received high volume customer service and efficiency training • Acquired team building skills within a fast paced environment. • Received high volume customer service and efficiency training
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Education
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2010 - 2014
Ithaca College
Bachelor of Science (B.S.), Communication Management and Design; Concentration in Corporate Communication -
2006 - 2010
Bishop Moore Catholic High School
High School Diploma, General Education
Community
