Experience

Property Exclusive Buyers Agency

• Australia
• Real Estate

• Director

  • Jan 2022 - Present

  We are your trusted buyers agents. Established with you the buyer in mind, we are exclusive to buyers only and committed to meeting your property objectives, financial goals and ultimately helping you build wealth through real-estate. Whether you are looking to purchase your home, investment property or seeking to establish an investment portfolio, we are here to help you on your property journey. We are Licensed Estate Agents and consider ourselves experts in our field and pride ourselves on delivering a premium service to our clients every time.



NEC

• Malaysia
• Higher Education
• 1 - 100 Employee

• National Strategy and Solutions Manager - Digital Workplace

  • Jul 2019 - Aug 2022

  Reporting into the National Manager, I am directly responsible for developing and driving the strategy roadmap and direction of the Digital Workplace function creating modern and innovative digital workplace products and services which place NEC at the forefront of the marketplace.Responsibilities encompass:• Lead and direct teams of SME’s, PM’s, BDM’s, Solution Managers, Enterprise Architects and Delivery Teams providing direction, performance management, work assignment and prioritisation.• Accountable for all products and services that make up Digital Workplace within NEC including: End User Computing, Enterprise Mobility, Unified Communications, Productivity and Collaboration.• Partner with GM’s, Account Directors and Executive stakeholders to ensure strategic plans are executed, drive digital technology opportunities and put forward solutions that add customer value.• Manage major Technology Vendors to ensure supplier partnerships are delivering fit for purpose services and business outcomes including: Microsoft, Citrix, VMWare and Ivanti.• Establish partnership style relationships with key customer accounts using a commercial mindset to develop cloud-first services which exceed emerging digital needs and business outcomes. • Develop and drive the strategy and roadmap, with a key focus on mobility, productivity and collaboration to drive a best-in-class CX and UX experience within targeted customer organisations.• Drive the development of technology products and managed services for Digital Workplace that are relevant to NEC’s market including commercial pricing, profitability and lifecycle management.



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Head of Workplace Technology Services

  • Mar 2018 - Jul 2019

  Reporting into the GM of Technology Enterprise Enablement, I am responsible for the strategic and operational delivery of Workplace Technology Services, by providing the technology our people need to create a modern and digital user experience for our workforce which aligns with Australia Post’s technology roadmap.Responsibilities include:• Lead a team of 12 direct reports and 45+ indirect reports in an outsourced engagement model providing oversight and governance whilst ensuring commercial targets for the enterprise are met.• Accountable for all services Workplace Technology under 4 service towers: End User Computing and Printing, Corporate Mobility, Industrial Mobility, Productivity and Collaboration.• Manage all Major IT Vendors delivering Workplace Technology Services to ensure partnerships and technologies are fit for purpose including: Fujitsu, HP, Microsoft, Telstra, Apple and Samsung.• Develop and drive the Strategy and Technology Roadmap in consultation with Architecture teams to ensure the strategy of Workplace Technology Services meets future business needs.• Accountable for a $20 million dollar budget consisting of Opex and Capex, forecasting, resource and budget costs including regular performance reviews and commercial renegotiations.• Chair and attend regular strategy and governance forums, Steer Co’s and PCB's to drive key projects and ensure successful outcomes are driven for the organisation.• Foster a work environment with an inclusive culture that is inspiring, vision and achievement orientated where employees are motivated and engaged to challenge and outperform.



ANZ

• Australia
• Banking
• 700 & Above Employee

• Senior Business Systems Manager

  • Jan 2016 - Feb 2018

  Reporting into the Head of Business Systems and partnering with Business GM’s, I act as the engagement point into Technology for multiple retail businesses and accountable for ANZ’s Core Business Systems in the Bank’s Australian Division and delivering business value.Responsibilities include:• Lead a team who manage and oversee ANZ's Core Business Systems and Technology services across Payments, Home Loans, Consumer Cards and Deposits businesses.• Manage and oversee the asset health of 8 Core Business Systems and Technology Services including hardware, software and application layers with a focus on stability, ensure systems are fit for purpose, operate efficiently at cost and are compliant with group and regulatory requirements.• Act as the engagement point on behalf of the Business into Technology (IT Business Partner) to establishing best practice, drive business performance and enabling strategic business decisions which influence the life-cycle and future direction of ANZ’s Core business systems.• Chair Business Asset Governance Forums focused on increasing engagement between the business and value-chain partners to influence outcomes and enable strategic business decisions.• Manage the available budget and demand pipeline, prioritise and fund submissions into Technology, overseeing the end to end delivery of all technology change.

• Senior Product Support Manager

  • Nov 2010 - Dec 2015

  Reporting into the Head of Product Support I was accountable for 3 Business Critical teams providing production support of Application and Technology Services including managing ANZ’s EFTPOS terminal fleet and the Vendor Management team for the Cards and Payments division.Responsibilities include:• Providing line management to a team of 16 reports under a 2-tier structure across 3 Business Critical teams including coaching, development and diversity to meet career aspirations.• Leading and managing the Payments Product Support team, the Cards Product Support team and the Vendor Management team in a 24x7 environment in the Cards and Payments business.• Providing 2nd Level support services to ANZ’s fleet of 140,000 EFTPOS terminals in an SOE environment including logistics, hardware and software upgrades and life-cycle management.• Building solid working relationships with Executive Business Stakeholders and Premium Tier 1 Clients to deliver a superior service.• Managing 3rd Party Vendors in line with formal Contractual Agreements, SLA’s and Operational Contract Management (OCM) frameworks.• Accountable for a $34m dollar budget (opex & capex) including formal contract negotiations.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Apr 2009 - Nov 2010

  Reporting into the GM EUS Services, I was accountable for the management of a 20+ direct reports co-located at Premium Client sites delivering 3rd level support and operational services for IBM Laptops, Desktops, Printers and Mobile Phones.Responsibilities Included:• Providing first line management responsibilities to a team of 20+ direct reports including coaching and development to meet career aspirations.• Providing 3rd level support services for IBM Laptops, Desktops, Printers, Mobile Phones and Tools in an SOE environment in line with SLA’s targets across multiple IBM premium client accounts.• Building and maintaining solid working relationships with Clients, Executives Stakeholders and 3rd Party Vendors to deliver a quality service and ensure a high level of client satisfaction.

• Service Delivery Manager

  • Oct 2006 - Apr 2009

  Reporting into the Delivery Program Executive, I was accountable for the delivery of IBM services and contract deliverables to Telstra in their new Transformation environment. In summary, in this role I managed relationships with Client Portfolio Managers ensuring the portfolio under my care was managed to a high level of client satisfaction. It involved managing 3rd Party Vendors in line with formal contractual agreements (SLA’s) and working with line managers to direct teams across numerous organisational competencies, integrating their technologies to provide a seamless and high level service to the Client.

• Intel Server Team Leader

  • Sep 2003 - Oct 2006

  Reporting into the Manager of Intel Server team, my role as a Team Leader involved the leadership and direction of a 25 people team (24x7) in the systems administration and support of 3000 Microsoft platform servers in a billable project engagement to Telstra.

• Intel Server Specialist

  • Jan 2000 - Oct 2003

  Reporting into the Manager Intel Server team, my role as a an Intel Specialist involved the support and administration of 3000 Microsoft platform servers for the Telstra account.