Digital Strategy & Design Coordinator

• Jan 2022 - Present

Creative Director/Operations Manager

• Apr 2017 - May 2021

Marketing Administrator/GFX designer

• Feb 2016 - Apr 2017

Multimedia Designer

• May 2010 - Jan 2019

Responsibilities• Manage, develop, remodel and maintain online branding and identity campaigns leading to over 85% growth in website traffic and brand awareness• Design and create weekly and monthly email campaigns that increase site visits by 19%• Oversee company operations to insure production efficiency, quality, service, and cost-effective management of resources • Manage the day-to-day tactical and long-term strategic activities within the business ability to keep team members working within established deadlines• Coach, mentors staff members by offering constructive feedback and taking interest in their long-term career growth• Develops marketing strategies by examining client objectives;planning, scheduling, completing design and production requirements for direct marketing and advertising.• Create work breakdown structures that detail task reports, resource reports, Gantt charts, resource timelines, project milestones and resource calendars with details to-do list for each member of the team. Increasing efficiency for my team and communication with my clients. • Demonstrate a high level of proficiency in design, web and multimedia software and applications, such as Adobe Creative Cloud• Successfully manage entire marketing campaigns;digital, print and social media campaigns increasing client business by 30%• Design promotional materials for companies increasing production sales by 15% • Create display store concepts, and digital mock-up of art pieces before successful execution. • Design Facebook Digital Banners for special Promotion.• Prioritizes and updates members on new changes, worked closely with visual designers and development team to appropriately evolve designs from concept to launch.• Knowledge of printing procedures, photography, illustration and verbal and written communication.• Photographer/Videographer and digital editor.• Design, develop and manage websites, using programs like WordPress, Magento, PHP, and JavaScript.

Graphic and Web Designer

• Apr 2007 - May 2010

Responsibilities • Prepares work to be accomplished by gathering client information and materials.• Design, create and manage websites, using programs like WordPress, Magento, Dreamweaver, PHP, and JavaScript. • Meeting clients or account managers to discuss the business objectives and requirements of the job.• Interpreting the client's business needs and developing a concept to suit their purpose.• Working with a wide range of media, including photography, videography, • Developing and designing new creative ideas for design programs such as Illustrator, Photoshop, 3DS Max, Dreamweaver, Flash, Wordpress, Acrobat, MicrosoftWord, Powerpoint, Excel, and After Effects.• Completes projects by coordinating with outside agencies, art services, printers, etc.Skills Used Graphic Design Skills, Typography, Layout Skills, Creative Services, Customer Focus, Creativity, Flexibility, Attention to Detail, Deadline-Oriented, Desktop Publishing Tools, Handles Rejection and constructive criticism.

Listing Service Representative

• Feb 2013 - Jan 2014

Responsibilities • Accurately generated and maintained client listing records by entering, checking and analysing data received from service providers.• Compiled new training material and organize training guides• Created Social Committee on department for 58 employees which then promoted me to helping to organize creative events for the entire building of over 500 employees.• Analysed, investigated, verify and adjusted billing and advertising charges, issue credits, handled back billing or split billing whenever necessary, updated credit information• Ensured customer changes in listing records were accurately applied to advertising, commission and billing information• Contacted stakeholder to resolve discrepancies – internal & external• Responsible for meeting prescribed performance measurements• Adhere to White Page Rules & Regulations• Investigated discrepancies pertaining to new ads to prevent duplicate listings and establish the customer’s file in the direct access system• Issued queries to or receive queries from various departments and Telcos with regard to business requests, contracts, and billing• Coordinated with the internal departments to find solutions and resolve matters• Provided weekly email updates for members of team• Provided managers with daily/weekly/monthly progress reportsSkills Used Team Building, Client Relations, Project Management, Microsoft Office, Excel, Data input

Product Reviewer/Computer technician

• Jul 2007 - Apr 2008

Responsibilities • Acted as a computer technologist to manage all incoming RMA hardware devices from both clients and partners to provide professional hardware and software services• Tested MP3 Players and wrote in depth detailed reviews – pros and cons• Prepared and presented detailed breakdown reports on products tested to management• Routinely reviewed the operations report and Technical Services Requests to stay informed of programs and technical need details• Assisted the Technical Services Coordinator with regular inventory of all MP3 player equipment, cords, and accessories• Performed other duties as assigned by the Technical Services coordinator or the Building Operations ManagerSkills UsedMicrosoft Office Excel, Technical Leadership, Computer Diagnostics and Repair, PC Repair and securityAccomplishmentInvented and installed a new wireless hardware component to receive packages more efficiently from clients

Freelance Digital Artist

• Apr 2007 - Jul 2007

Responsibilities • Specialized in animating Chrysler website banner ads • Optimized website banners • Create Flash based banner adsSkills UsedClient Relations, Adobe, Client Relations Management (CRM) Responsibilities • Specialized in animating Chrysler website banner ads • Optimized website banners • Create Flash based banner adsSkills UsedClient Relations, Adobe, Client Relations Management (CRM)

Project Manager

• Feb 2006 - Aug 2006

Responsibilities • Create a detailed work breakdown structure which identifies and sequences the activities needed to successfully complete the project • Manage project staff and/or volunteers according to the established policies and practices of the organization • Ensure that personnel files are properly maintained and kept confidential • Breakdown and delegate daily work to members in my group ( 7 Graphic Designers ) • Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards • Ensure that the project deliverables are on time, within budget and at the required level of quality • Evaluate the outcomes of the project as established during the planning phaseSkills Used Project Management, Organization, Coaching, Promoting Process Improvement, Proactive, Marketing Research, Client Relationships, Developing Creative Standards, Productivity