Experience

Mcdonald Volvo

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Consultant

  • Jun 2018 - Present

  Initiate automotive repairs and maintenance by documenting customer concerns and determining vehicle maintenance needs, verifying warranty and contract coverage, working with mechanical technicians to diagnose mechanical issues, building estimates, and coordinate repairs with parts availability and client deadlines. Initiate automotive repairs and maintenance by documenting customer concerns and determining vehicle maintenance needs, verifying warranty and contract coverage, working with mechanical technicians to diagnose mechanical issues, building estimates, and coordinate repairs with parts availability and client deadlines.



Audi Denver

• Automotive
• 1 - 100 Employee

• Service Manager

  • Aug 2017 - May 2018

• Service Consultant

  • Nov 2014 - Jul 2017



McDonald Automotive

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Consultant - Volkswagen

  • Sep 2012 - Nov 2014

  • Advise customers about necessary service for routine maintenance. • Identify a mechanical problem by questioning the customer or doing a visual inspection or road test. • Write a brief description of the problem on the repair order to help the mechanic locate and diagnose the problem • Confer with mechanics about inspection results, recommend corrective procedures, and prepare work order for needed repairs. • Prepare a repair order showing time, cost, and labor estimates for service. • Explain the work performed and the charges to the customer • Address customer concerns Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Apr 2011 - May 2012

  - Answer customer inquiries and monitor store for quality presentation - Requires knowledge of products in all departments - Assist department employees with tasks as needed - Operate power equipment (e.g. forklifts) as needed - Answer customer inquiries and monitor store for quality presentation - Requires knowledge of products in all departments - Assist department employees with tasks as needed - Operate power equipment (e.g. forklifts) as needed



Roundtop Mountain Resort

• United States
• Recreational Facilities
• 1 - 100 Employee

• Mountain Safety Volunteer Patroller

  • Aug 2006 - Apr 2011

  - Seasonal position - Worked closely with Ski Patrol in handling incidents and completed accident reports - Patrolled the entire mountain checking for any unsafe conditions - Seasonal position - Worked closely with Ski Patrol in handling incidents and completed accident reports - Patrolled the entire mountain checking for any unsafe conditions



Sun Motor Cars, Inc.

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Advisor for Mercedes-Benz, Porsche, and Audi

  • Aug 2007 - Aug 2009

  - Responsible for retail, wholesale, and in-shop parts sales and inventory management - Required extensive knowledge of accounting and parts catalog software - 2009 Star Certified Mercedes-Benz Parts Advisor, 2009 Certified Audi & Porsche Parts Advisor. - Responsible for retail, wholesale, and in-shop parts sales and inventory management - Required extensive knowledge of accounting and parts catalog software - 2009 Star Certified Mercedes-Benz Parts Advisor, 2009 Certified Audi & Porsche Parts Advisor.