Experience

Strategic Data Partners

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Founder

  • Jan 2015 - Present

  Austin, Texas Area Strategic consulting firm with expertise in Data, CRM best practices and Reporting. Specializing in the Salesforce.com platform.



Austex Technology LLC

• United States
• IT Services and IT Consulting

• Founder

  • Feb 2009 - Present

  Austin, Texas Area The ability to effectively and efficiently scale and grow your business is now more important than ever in or increasingly interconnected world. Your team needs to be given the proper tools to succeed. This is where Austex Technology can help you succeed! We can help get your business up and running with the latest cloud technologies and platforms. This will allow your business to take advantage of the latest technology to increase your overall business agility. Moving your business into the… Show more The ability to effectively and efficiently scale and grow your business is now more important than ever in or increasingly interconnected world. Your team needs to be given the proper tools to succeed. This is where Austex Technology can help you succeed! We can help get your business up and running with the latest cloud technologies and platforms. This will allow your business to take advantage of the latest technology to increase your overall business agility. Moving your business into the cloud will allow you to focus on your core business to maximize your ability to succeed. We are also here to help you with your general IT needs as well. From desktop to cloud we have you covered. We are here to provide Austin small business technology support! Show less



Rainmaker

• IT Services and IT Consulting
• 200 - 300 Employee

• Director of Onboarding

  • Jul 2013 - Dec 2014

  Austin, Texas Area Launched a LATAM based sales program for the SAP Business All in One solution. Key member of the team that built a national sales program for the Verizon Virtual Communication Express cloud based VOIP platform. Serve as the primary project manager on the team that launched the global Microsoft Tele Software Asset Management program. Work with global customers from final SOW negation stage to the fully operational stage. Design, build and operationalize scalable business processes. Serve as a… Show more Launched a LATAM based sales program for the SAP Business All in One solution. Key member of the team that built a national sales program for the Verizon Virtual Communication Express cloud based VOIP platform. Serve as the primary project manager on the team that launched the global Microsoft Tele Software Asset Management program. Work with global customers from final SOW negation stage to the fully operational stage. Design, build and operationalize scalable business processes. Serve as a technology subject matter expert for the Global Commerce team. Serve as the primary Salesforce.com administrator for two corporate instances. Serve as the corporate trainer for new sales & technology programs.

• Technical Program Manager

  • Mar 2012 - Jun 2013

  Austin, Texas Area Member of a cross vendor team that developed and rolled out a go to market national sales program for Comcast to capture small business spend on technology offerings. Worked with the client services team to design and implement Rainmaker technical solutions in a best of breed approach per the client’s requirements. Serve as the lead project management role during the implementation cycle.

• Global Client Manager

  • Dec 2011 - Mar 2012

  Austin, Texas Area managed multiple global campaigns with full P&L responsibility. On the HireRight account I cut the cost per outbound lead by 60% and achieved monthly revenue from generated inbound leads of over one million dollars. In this role I also remotely managed the EMEA operations team on the Smart Technologies account.

• Global Project Director

  • Mar 2011 - Dec 2011

  Austin, Texas Area Technology centric project manager assigned to the Microsoft account for the global roll out of the Office 365 Try and Buy commerce flow. This program was launched in 45 days across three global regions (EMEA, LATAM, APAC). As a business analyst and process architect I was responsible for optimizing many of the company’s internal business processes. My expertise was also sought after for internal corporate initiatives involving process reviews and optimization.

• Information Technology Director - Data Services and Reporting

  • Oct 2006 - Mar 2011

  Austin, Texas Area Managed a global team that provided data services, application configuration and reporting services to a roster of diverse technology companies. Supported global strategic accounts by supplying key technology services that facilitated global lead generation, marketing and sales activities. Championed and implemented process improvements across the enterprise as part of my everyday management responsibilities including assisting in areas for which I have no direct line of business responsibility… Show more Managed a global team that provided data services, application configuration and reporting services to a roster of diverse technology companies. Supported global strategic accounts by supplying key technology services that facilitated global lead generation, marketing and sales activities. Championed and implemented process improvements across the enterprise as part of my everyday management responsibilities including assisting in areas for which I have no direct line of business responsibility for.

• Senior Project Manager

  • Jan 2006 - Oct 2006

  Austin, Texas Area IT project manager on an international campaign roll out which resulted in over 3 million dollars of revenue for Sun Microsystems in less than 5 months. This campaign served the client's inbound sales inquiries and hardware trial requests around the clock utilizing a multi-channel touch strategy. While serving in this role I also managed a team of reporting specialists that created internal and external metric reports that displayed ROI on the client's investment, tracked internal performance… Show more IT project manager on an international campaign roll out which resulted in over 3 million dollars of revenue for Sun Microsystems in less than 5 months. This campaign served the client's inbound sales inquiries and hardware trial requests around the clock utilizing a multi-channel touch strategy. While serving in this role I also managed a team of reporting specialists that created internal and external metric reports that displayed ROI on the client's investment, tracked internal performance metrics and provided company executives with business intelligence used to make key business decisions.



Sunset Direct / Rainmaker Systems

• IT Manager

  • Mar 2002 - Jan 2006

  Austin, Texas Area Managed an IT staff that provided support for a 400-person company. Played a key role in combining and assimilating technology resources during the acquisition of Sunset Direct by Rainmaker Systems Inc. Led the technology team during the transition of the 75 person Dell services sales division from California to Texas. Increased efficiency and cut costs for the IT department with a decrease in head count by managing to increase internal efficiencies by rolling out a new ticketing/workflow… Show more Managed an IT staff that provided support for a 400-person company. Played a key role in combining and assimilating technology resources during the acquisition of Sunset Direct by Rainmaker Systems Inc. Led the technology team during the transition of the 75 person Dell services sales division from California to Texas. Increased efficiency and cut costs for the IT department with a decrease in head count by managing to increase internal efficiencies by rolling out a new ticketing/workflow system. Managed the replacement of nearly 400 desktop PC's in the Austin facility. Redesigned and stabilized the company's network, backup and reporting systems. While serving in this position I was also responsible for the selection, procurement, setup, and maintenance for all computer software and hardware for the Austin division of Rainmaker Systems. Show less



ibooks.com

• MIS Manager

  • Jul 1999 - May 2001

  Austin, Texas Area Managed an IT staff that provided support for a dynamic 120-person start up company in a mixed environment of Linux and Windows servers and workstations. Built and managed the internal technology infrastructure at company growth rates exceeding 500 percent the first year. As employee number 15 I served as the company’s first IT operations resource. I was primarily responsible for procurement, setup, and maintenance of all internal computer software and hardware in a 24/7 production environment.… Show more Managed an IT staff that provided support for a dynamic 120-person start up company in a mixed environment of Linux and Windows servers and workstations. Built and managed the internal technology infrastructure at company growth rates exceeding 500 percent the first year. As employee number 15 I served as the company’s first IT operations resource. I was primarily responsible for procurement, setup, and maintenance of all internal computer software and hardware in a 24/7 production environment. Planned, managed and coordinated the company’s move to a new location. Show less



Brook Furniture Rental

• United States
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• Chicago Information Systems Manager

  • Oct 1994 - May 1999

  Greater Chicago Area Managed the IT staff that provided support to a 100 person company in 5 furniture showrooms, 2 furniture distribution centers, and the company's corporate offices. Provided additional support to the California division of the company. Managed and supported an upgrade to the company’s key financial system. Key designer on the company’s first web site. I was the primary coordinator of the company's Y2K testing and compliance efforts. Served as the primary corporate technology trainer.