Experience

Animals Australia

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Supporter Liaison & Campaigner

  • Sep 2017 - Present

  • Providing front line response on behalf of the organisation, to donors / supporters / media / volunteers regarding our animal protection campaigns and investigations• Effectively engaging with a wide range of audiences across varied platforms from phone, email, social media and in print• Maintaining close relationships with a wide range of supporters and donors on a daily basis• Problem solving across a wide variety of donor queries, complaints and requests• Assisting in acquisition, lead generation and retention activities with key donor groups• Demonstrating a thorough understanding of the role of fundraising and communications within a not for profit• Managing a supporter database of over 1.5 million records and accurately working with large data sets to identify key segments of the donor base, manage key donors, and assist in direct mail and EDM projects• Managing high volumes of written communication • Building and maintaining valuable donor relationships, including major donors and bequests• Coordinating fundraising activities planned by supporters• Confidently providing campaign strategy delivery to supporters / donors in high pressure situations,including outside of business hours• Retaining large amounts of complex information as part of campaign briefings with minimal lead time, in order to communicate strategy to a wide range of stakeholders• Providing campaign strategy input to other team members to assist in the preparation of new campaign materials• Demonstrating strong research skills across all areas of animal protection, to assist with the delivery ofknowledge and education to empower and inspire supporters• Managing workloads under pressure during peak campaign activity• Carrying out the role of spokesperson when speaking on behalf of the organisation • Maintaining close and strong working relationships with a small team• Representing the organisation at national conferences and networking



The Woodland Trust

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Membership Development Officer

  • Jun 2019 - Present



Black Velvet Espresso

• Operations Manager & Head Barista

  • Jun 2016 - Sep 2017

  • Develop and execute sales and profit plans that are in-line with budgetary goals• Maintain and utilise daily, weekly, and monthly financial reporting tools• Front and back of house functions including opening and closing• Maintain a clean well-merchandised store, following visual presentation plans and standards• Plan, execute and communicate sales promotions and new product information in store and via social media effectively and efficiently



Smith and Daughters

• General Manager

  • Feb 2014 - Jun 2016

  • Monitor overall store conditions to meet customer service objectives and budgetary goals• Plan and implement all store operations within budget• Develop and oversee store design and merchandising plan• Help direct and maintain inventory, product mix, and merchandising standards sufficient to meetorganisational ends and goals• Maintain rosters and manage a team of 8 staff• Build and maintain relationships with suppliers and distributers• Meet productivity, accuracy and timeliness targets• Organise the maintenance, repairs and servicing of all equipment within the two companies



Sea Shepherd UK - Marine Conservation

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Events Co-ordinator

  • Jan 2012 - Dec 2012

  This was a volunteer role that I carried out alongside a full-time job• Monitor overall store conditions to meet customer service objectives and budgetary goals• Plan and implement all store operations within budget• Develop and oversee store design and merchandising plan• Help direct and maintain inventory, product mix, and merchandising standards sufficient to meetorganisational ends and goals• Maintain rosters and manage a team of 8 staff• Build and maintain relationships with suppliers and distributers• Meet productivity, accuracy and timeliness targets• Organise the maintenance, repairs and servicing of all equipment within the two companies