Experience

TownePlace Suites by Marriott

• Hospitality
• 300 - 400 Employee

• Front Desk Agent

  • Jun 2023 - Present

  Essential Job Functions: Smile and greet every person that walks through our doors; Provide the highest quality of service at all times; Promptly and effectively deal with any guest complaints or requests; Check guests in and out of the hotel in accordance with all brand standards; Accurately maintain all guest’s folios including but not limited to posting payments, posting incidental charges, and rebates when necessary; Use appropriate telephone scripted greetings at all times; Complete all required brand training with in appropriate hotel established timelines; Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist; Properly maintain cash drawer at the appropriate level and follow all cash handling procedures; Keep lobby and desk are clean and presentable at all times; Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift; Must be able to move/lift items weighing up to 50 lbs from time to time; Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work. Show less



AC Disaster Consulting

• United States
• Government Administration
• 1 - 100 Employee

• Data Administrative Assistant

  • Apr 2022 - Jul 2022

  Under minimal supervision, provides moderate to complex administrative support for the data manager. Answers in-bound customer support and sales calls, screens calls, and forwards to appropriate personnel. Handles call related functions, such as opening support tickets, sending messages when personnel not available. Respond to emails in a timely and professional manner. Perform data research, organization, and lookups in Excel. Data entry including, but not limited to entering of new contact information, marketing information, invoicing, and updating existing database with mail corrections. Utilize Smart Sheets to maintain and enter data. Run reports as requested. Navigate and maintain SharePoint sites. Perform other duties as assigned. Show less



Block Advisors

• Financial Services
• 700 & Above Employee

• Associate Team Lead

  • Jan 2022 - Jul 2022

  Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of Block Advisors. Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals. Lead daily huddles and communicate essential information to office associates Show less



gia Group Insurance Ananlyst,Inc. GIA Risk Management, LLC

• Wheat Ridge, Colorado, United States

• Customer Service Representative

  • Jul 2021 - Nov 2021

  Leads Specialist: managed electronic lead platforms and live call leads to brokers. Provided administrative assistance to principle and brokers in drafting and calculating retention spreadsheets for premium adjustments of clients for renewal, cancel, and new business. Processed financial documents via secure sendinc to brokers. Processed insurance carrier mail: non-renewal, term, cancellation, endorsements, mortgagee clause request updates to brokers. Leads Specialist: managed electronic lead platforms and live call leads to brokers. Provided administrative assistance to principle and brokers in drafting and calculating retention spreadsheets for premium adjustments of clients for renewal, cancel, and new business. Processed financial documents via secure sendinc to brokers. Processed insurance carrier mail: non-renewal, term, cancellation, endorsements, mortgagee clause request updates to brokers.



The Lodge Casino

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Count Team Member

  • Jan 2016 - Jun 2020



Walgreens

• United States
• Retail
• 700 & Above Employee

• Photo Specialist

  • Aug 2004 - Jun 2014