Experience

Lumatrak, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Support Specialist

  • Apr 2017 - Present

  Software support Software support



VersaTube Building Systems

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Lead Retail Customer Service/ Managed Ecom Sales

  • Sep 2014 - Present

  • Ecom/Bob (Online Sales): confirmation calls, answering questions, helping customers navigate website and assist with the online estimator used for custom buildings and pricing • Constant communication with all departments and leadership – Making sure all departments are notified and are doing what needs to be done to take care of customers that require rectification. • Negotiations with customers – rebates, refunds, preventing order cancellations- Saved over $500,000 in sales orders from being canceled, due to lead times and reoccurring mistakes • Parts quotes – Create structure based on MM request and create quoting package for purchase order. Determine parts needed for existing structure, create part kits and part numbers for extension kits to be added to internal database • Parts order entry and payment processing, entering important order information in designated Google Docs spread sheet(s) • Descriptively records of claims in Zoho for documentation and V.P. of Operations to overlook • Review customers BOM and Sheet metal take-off, review previous notes, request pictures for all customer claims. Determined if customer installed incorrectly, engineering error, production error or purchasing error • Enforce company 30 day claim policy, contact customer with approval status for all claim outcomes • Review claim (tickets) with VP of Operations, Plants Managers, Sales Manager and Purchasing to discuss ongoing issues • Customer support: general email inbox, investigating customer issues for both TN and AZ plants • Manage shipping issues- Lost, Freight Damage, Missing Parts and Tracking • Enforced company return policy, RMA documentation, restock fee, instructed where to return product. • Managed retail customer service online chat • Training new US and overseas employees via Slack, Word Docs and Skype Show less



S&S Firestone

• greater memphis area

• Claims Warranty Adjuster/ Sales

  • Apr 2014 - Sep 2014

  • Investigate and resolve customers’ inquiries concerning merchandise, service and billing. • Examine pertinent information to determine accuracy of customers’ complaints and responsibility for errors. • Notify customers and personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refunds, credits or adjustments. • Investigate and resolve customers’ inquiries concerning merchandise, service and billing. • Examine pertinent information to determine accuracy of customers’ complaints and responsibility for errors. • Notify customers and personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refunds, credits or adjustments.



Contract or Temporary work

• greater memphis area

• Customer Service/Sales

  • Oct 2012 - Apr 2014

  Light Bulb Depot, Rhodes Sales Agency, GR Douglas and Associates & Memphis Recycling Services-Memphis Tennessee • Gained hands on experience while working as contract worker for all three companies. • Received, stored and distributed Industrial Printing Equipment. • Handled inbound and outbound loading and unloading of LTL trailers, and preparing necessary paperwork. • Verify Quality and Quantity of products shipped. • Customer contact regarding order status, delays, and resolving general issues in a professional manner. • Investigate short ship, over ships and lost shipments. Handled credits and rebills. • Tactfully work with internal and external stakeholders. • Maintaining accurate inventory logs. • Staging, sorting and prepping merchandise for proper loading. • Responsible for maintaining warehouse integrity of 50,000 sq ft. • Maintained zero detention time for trailers on a daily basis. • Worked closely with Fed Ex, UPS and Fleet for daily shipping needs. Show less



Kele, Inc.

• United States
• Automation Machinery Manufacturing
• 100 - 200 Employee

• Sales Representative

  • Apr 2010 - Aug 2012

  KELE AND ASSOCIATES– MEMPHIS, TN April 2010 – August 2012 Inside Sales Representative • Promoted growth of assigned clients from 50 base accounts to 150 within first year resulting in an annual growth of $200,000 to $1.2 million. • Selected to participate in company Lean event. Developed and implemented SOP for back stock in warehouse which reduced head count and labor cost savings of $24,000 and improved productivity • Assisted in implementing Green Initiative saving $21,000 annually in trash costs by reducing monthly trash hauls through company wide recycling program. • Participated in Team Round Table Discussions held bi-weekly focusing on time sensitive customer issues. • Other primary responsibilities included Forecasting sales, documenting all customer contacts according to SOP • Provided excellent customer service and Building automation/HVAC technical solutions for increased sales. • #1 Sales Representative for monthly bulk product up-sells and #2 Sales Representative in flipping quotes. Show less



SCHWAN’S HOME SERVICE, INC

• Greater Memphis Area

• Customer Service Manager

  • Sep 2009 - Apr 2010

  • Responsible for the logistics of sales and delivery of 120 customers. • Cold called on customers based on forecasting from previous year, increased client base from 30 stops to 150 with weekly average sales of $10,000. • Worked independently during daily shift. • Addressed service complaints and worked towards resolution in a timely manner. • Received Holiday Top Sales Award.by beating end of month sales goal of $15000 by 10%. • Responsible for the logistics of sales and delivery of 120 customers. • Cold called on customers based on forecasting from previous year, increased client base from 30 stops to 150 with weekly average sales of $10,000. • Worked independently during daily shift. • Addressed service complaints and worked towards resolution in a timely manner. • Received Holiday Top Sales Award.by beating end of month sales goal of $15000 by 10%.



Fairytale Florist

• Greater Memphis Area

• Marketing and Sales Assistant

  • Aug 2007 - Sep 2009

  • Marketed products and services through trade shows, networking and referrals for Wedding and Event venues. • Increased Events booked from 30-75 in first year. • Coordinated consultations for Floral Designers. • Marketed products and services through trade shows, networking and referrals for Wedding and Event venues. • Increased Events booked from 30-75 in first year. • Coordinated consultations for Floral Designers.



Sweet Peppers Deli

• Greater Memphis Area

• Sales Marketing Manager

  • Jun 2006 - Aug 2007

  • Recruited, hired, cross-trained, motivated and supervised a staff of 10 employees. • Generated catering sales for new Memphis area restaurant; organized marketing team for promotional needs. • Start-up of New Catering Division including developing and implementing SOP’s. • Selected key personnel for marketing strategy team. • Monitored, budgeted labor, forecasting and managed monthly marketing expenses from $1,500 to $3,000. Budget fluctuated by time of year. • Maintained excellent shift productivity while providing excellent customer service. • Developed catering menu, and catering department from the ground up. • Boosted sales weekly from $500 to $2,500 in first six months, thereafter average weekly sales were $3,000. • Developed four cross-trained, promotable employees. Show less



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Catering Sales & Marketing Manager

  • Oct 2003 - May 2006

  • Coordinate catering events for up to 50 commercial accounts, featuring a 30 product catering menu. • Managed and trained new employees to company SOP. • Forecast daily sales. • Provided excellent customer service and follow up. • Managed 20 plus staff members while maintaining high standards for the company. • Quickly promoted from Catering Coordinator position, within five months. • Successfully grew Catering program from $0 to $5,000 in sales weekly. • Coordinate catering events for up to 50 commercial accounts, featuring a 30 product catering menu. • Managed and trained new employees to company SOP. • Forecast daily sales. • Provided excellent customer service and follow up. • Managed 20 plus staff members while maintaining high standards for the company. • Quickly promoted from Catering Coordinator position, within five months. • Successfully grew Catering program from $0 to $5,000 in sales weekly.