Christopher Guzmán
Senior Technical Trainer at Unqork- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
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Portuguese Elementary proficiency
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American Sign Language Elementary proficiency
Topline Score
Bio
Paul Benjamin Taylor, MSc, PMP
I had the privilege of working with Christopher as part of the Technical Training team at Unqork. Christopher is gifted at breaking down highly complex topics and guiding learners to understanding in a way that’s almost soothing. As his manager, I would constantly hear about how helpful and kind he was from people going through bootcamp. Unqork may be nocode, but that doesn’t mean it is easy to master. Christopher not only has the technical knowledge, but also the people skills to put learners at ease so the knowledge can stick. Christopher is also very good at Instructional Design. I knew I was asking a lot of a team of technical trainers to develop a technical training catalog of ILT courses, when most of them had little background in ID. Christopher showed a natural aptitude for it. His work was exemplary. His background in photography and design shine through when developing presentations, and he is in his element on stage, whether presenting to an audience or moderating a panel discussion. Most impressive to me, though, is Christopher’s capacity to care. He is considerate and compassionate, and very actively supports the causes that matter to him. He founded Unqork Access, an Employee Resource Support Group, and served as president for the first year. Despite the extra work this entailed, Christopher was highly visible championing his cause, and gave one of the best presentations on Digital Accessibility at the first Unqork Create conference. Christopher will be a great asset on any team. I hope to have a chance to work with him again.
Lisa Echols
Christopher is a fantastically creative photographer and graphic designer. I was always pleased with the work he did for my organization. It was completed in a timely manner with enthusiasm and a unique eye for detail. Constantly evolving, I always look forward to seeing what he will come up with next!
Paul Benjamin Taylor, MSc, PMP
I had the privilege of working with Christopher as part of the Technical Training team at Unqork. Christopher is gifted at breaking down highly complex topics and guiding learners to understanding in a way that’s almost soothing. As his manager, I would constantly hear about how helpful and kind he was from people going through bootcamp. Unqork may be nocode, but that doesn’t mean it is easy to master. Christopher not only has the technical knowledge, but also the people skills to put learners at ease so the knowledge can stick. Christopher is also very good at Instructional Design. I knew I was asking a lot of a team of technical trainers to develop a technical training catalog of ILT courses, when most of them had little background in ID. Christopher showed a natural aptitude for it. His work was exemplary. His background in photography and design shine through when developing presentations, and he is in his element on stage, whether presenting to an audience or moderating a panel discussion. Most impressive to me, though, is Christopher’s capacity to care. He is considerate and compassionate, and very actively supports the causes that matter to him. He founded Unqork Access, an Employee Resource Support Group, and served as president for the first year. Despite the extra work this entailed, Christopher was highly visible championing his cause, and gave one of the best presentations on Digital Accessibility at the first Unqork Create conference. Christopher will be a great asset on any team. I hope to have a chance to work with him again.
Lisa Echols
Christopher is a fantastically creative photographer and graphic designer. I was always pleased with the work he did for my organization. It was completed in a timely manner with enthusiasm and a unique eye for detail. Constantly evolving, I always look forward to seeing what he will come up with next!
Paul Benjamin Taylor, MSc, PMP
I had the privilege of working with Christopher as part of the Technical Training team at Unqork. Christopher is gifted at breaking down highly complex topics and guiding learners to understanding in a way that’s almost soothing. As his manager, I would constantly hear about how helpful and kind he was from people going through bootcamp. Unqork may be nocode, but that doesn’t mean it is easy to master. Christopher not only has the technical knowledge, but also the people skills to put learners at ease so the knowledge can stick. Christopher is also very good at Instructional Design. I knew I was asking a lot of a team of technical trainers to develop a technical training catalog of ILT courses, when most of them had little background in ID. Christopher showed a natural aptitude for it. His work was exemplary. His background in photography and design shine through when developing presentations, and he is in his element on stage, whether presenting to an audience or moderating a panel discussion. Most impressive to me, though, is Christopher’s capacity to care. He is considerate and compassionate, and very actively supports the causes that matter to him. He founded Unqork Access, an Employee Resource Support Group, and served as president for the first year. Despite the extra work this entailed, Christopher was highly visible championing his cause, and gave one of the best presentations on Digital Accessibility at the first Unqork Create conference. Christopher will be a great asset on any team. I hope to have a chance to work with him again.
Lisa Echols
Christopher is a fantastically creative photographer and graphic designer. I was always pleased with the work he did for my organization. It was completed in a timely manner with enthusiasm and a unique eye for detail. Constantly evolving, I always look forward to seeing what he will come up with next!
Paul Benjamin Taylor, MSc, PMP
I had the privilege of working with Christopher as part of the Technical Training team at Unqork. Christopher is gifted at breaking down highly complex topics and guiding learners to understanding in a way that’s almost soothing. As his manager, I would constantly hear about how helpful and kind he was from people going through bootcamp. Unqork may be nocode, but that doesn’t mean it is easy to master. Christopher not only has the technical knowledge, but also the people skills to put learners at ease so the knowledge can stick. Christopher is also very good at Instructional Design. I knew I was asking a lot of a team of technical trainers to develop a technical training catalog of ILT courses, when most of them had little background in ID. Christopher showed a natural aptitude for it. His work was exemplary. His background in photography and design shine through when developing presentations, and he is in his element on stage, whether presenting to an audience or moderating a panel discussion. Most impressive to me, though, is Christopher’s capacity to care. He is considerate and compassionate, and very actively supports the causes that matter to him. He founded Unqork Access, an Employee Resource Support Group, and served as president for the first year. Despite the extra work this entailed, Christopher was highly visible championing his cause, and gave one of the best presentations on Digital Accessibility at the first Unqork Create conference. Christopher will be a great asset on any team. I hope to have a chance to work with him again.
Lisa Echols
Christopher is a fantastically creative photographer and graphic designer. I was always pleased with the work he did for my organization. It was completed in a timely manner with enthusiasm and a unique eye for detail. Constantly evolving, I always look forward to seeing what he will come up with next!
Credentials
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Certified Professional Configurator
UnqorkSep, 2021- Nov, 2024 -
Certified Associate Configurator
UnqorkApr, 2021- Nov, 2024 -
Unqork Subject Matter Expert (SME)
UnqorkNov, 2020- Nov, 2024 -
CMS Information Security & Privacy Training
Centers for Medicare & Medicaid ServicesApr, 2010- Nov, 2024 -
ISO Quality Management Training
International Organization for StandardizationApr, 2010- Nov, 2024
Experience
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Unqork
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United States
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Software Development
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200 - 300 Employee
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Senior Technical Trainer
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Feb 2023 - Present
• Serving as an Unqork platform expert and solutions-focused trainer to internal employees and external customers, with experience leading technical conventions, panels, workshops, classes, and company-wide meetings with 10 to 1,000+ attendees.• Improving customer relationships and product adoption via platform enablement, overseeing account training progress, post-training community userbase support, and launching new opportunities for training classes and content.• Successfully improving relevant internal processes, curriculums, classes, and actively expands our training curriculum by providing thought leadership on technical training, independent projects, and instructional design.• Proven ability to develop and accomplish KPIs, metrics, and business goals as a self-disciplined, self-managing, self-starter who does not require any micromanagement in a truly high-paced environment.• Possessing an innate eagerness to learn complex topics and excel at becoming an organized and detail-oriented authority in order to learn from and mentor: junior staff, technical trainers, other team members, key stakeholders, and community members.• With a Bachelor’s Degree and extensive background of nearly 10 years in education, instructional design, and now 3+ years of experience in the Unqork platform. Show less
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Unqork Access ERG Founder
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Dec 2020 - Present
• Acted as a liaison with executives and leaders to engage them in supporting Diversity, Equity & Inclusion (DEI) initiatives—sharing monthly updates on wins, challenges, and business impact.• Improved accessibility of SaaS platform in coordination with our Executive Sponsors and Platform/Engineering teams, via permanent annual accessibility audits.• Organized 3+ internal awareness events per quarter with external speakers (including the Commissioner of the NYC Mayor’s Office for People with Disabilities) to audiences of hundreds of employees and executives.• Contributed to the publication of Unqork’s first Creator Accessibility Rulebook and accessibility authoring training sessions added to our onboarding enablement programs and internal best practices.• Coordinated with ERGs and Human Resources on diversity awareness events and retention programs.• Oversaw the launch of the first accessible Unqork products for our integration partners and clients.• Analyzed survey data to determine priorities, and strategize the implementation of our DEI initiatives."Unqork Access is Unqork's Employee Resource Strategy Group (ERSG) for people with disabilities. We welcome everyone affected by disability or illness—whether it be themselves or someone they care about. Join us in our commitment to create a platform that anyone can use by building spaces and technologies with accessibility by default, not as an afterthought.Our mission is to make our company and platform’s capabilities accessible to everyone, by providing employees, candidates, and clients an equal opportunity to succeed. We do this by bringing awareness to all types of disabilities, evolving the way Unqorkers view disability and access, providing access to resources and support, and developing a trusted community to make Unqork a global leader in disability inclusion." Show less
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Technical Trainer
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May 2020 - Mar 2023
• Founded the first and only DEI employee resource group for people with disabilities: Unqork Access.• Transformed our internal purchasing and renewal processes by building "Unqork for Unqork" tools in-house, to reduce a 3-month delay to processing in real-time.• Hosted and moderated live company-wide meetings to hundreds of employees and community-wide technical conferences to thousands of attendees.• Designed and developed "best in class" written, video, and interactive content that became the "gold standard" for tailored self-service and instructor-led delivery.• Drafted scripts and recorded hundreds of hours of training how-to video content for onboarding, learning paths, certifications, and train the trainer programs.• Understood and empathized with our enterprise customers on the challenge they face to turn those challenges into opportunities for technical expertise. Show less
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B&H Photo Video
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United States
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Retail
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700 & Above Employee
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Senior Technical Trainer
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May 2018 - Apr 2020
Top-performing instructor and subject matter expert who taught live technical training seminars to individuals and groups of all skill levels, and up to 100 attendees at a time.• Qualified customers to determine their experience level and unique technical needs.• Provided personalized educational content to customers seeking to get the most out of their professional photography equipment.• Solved customers' technical issues live via phone, email, and in-person using product- and industry-specific knowledge—adapted for all skill levels. Show less
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Senior Technical Sales Specialist
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Jan 2013 - May 2018
Top-performing technical sales specialist, trainer, and founding member of a new sales improvement initiative. Repeatedly recognized as employee of the month and a go-to resource for managers, colleagues, and customers alike.• Qualified 80,000+ customers' needs, over 8+ years, to provide the best, personalized product-based solutions.• Improved individual, department, and store-wide sales KPIs by up to 30-50% including Sales Cycle Length, Sales Per Rep, MRR Growth Rate, Customer Lifetime Value, etc.• Taught live sales seminars of up to 30 new and veteran employees at a time. Show less
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Technical Web Content Writer
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Feb 2012 - Jan 2013
Authored blog posts averaging 30,000+ views per day on product announcements, tech guides and video descriptions for a multi-billion dollar business. Developed technical and creative content to aid customer’s knowledge and experience on the B&H website. Authored announcements, guides and Event Space video descriptions seen by our worldwide customer base.
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Google
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United States
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Software Development
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700 & Above Employee
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Google Chrome Zone Sales Manager
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Nov 2011 - Jan 2012
Promoted during onboarding from Product Specialist to Sales Manager of 14 direct-reports, by Google Management & HR. • Led the successful implementation of Google’s Chromebook Lending Program by driving adoption of Google products & services and providing customized, guest-driven learning experiences. • Trained product specialists on improved guest interactions, product knowledge, and sales techniques. Promoted during onboarding from Product Specialist to Sales Manager of 14 direct-reports, by Google Management & HR. • Led the successful implementation of Google’s Chromebook Lending Program by driving adoption of Google products & services and providing customized, guest-driven learning experiences. • Trained product specialists on improved guest interactions, product knowledge, and sales techniques.
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City of Rochester
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Government Administration
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700 & Above Employee
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Summer Program Manager
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Apr 2011 - Aug 2011
Proposed and taught a public school program for disadvantaged city students in collaboration with the school board, counseling and art departments to foster students' creativity and technical skills. Proposed and taught a public school program for disadvantaged city students in collaboration with the school board, counseling and art departments to foster students' creativity and technical skills.
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Maximus
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United States
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Government Administration
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700 & Above Employee
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Administrative Assistant III
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Feb 2010 - Jul 2011
Managed deadlines for 32 state contracts, as technical lead and assistant to several lawyers, doctors and nurses. Saved 97.6% in monthly spending from $250,000 in March 2011 down to $6,000 in April 2011. Increased productivity 3,100% by eliminating a 6 month processing delay, to work in real-time. Managed deadlines for 32 state contracts, as technical lead and assistant to several lawyers, doctors and nurses. Saved 97.6% in monthly spending from $250,000 in March 2011 down to $6,000 in April 2011. Increased productivity 3,100% by eliminating a 6 month processing delay, to work in real-time.
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AMERICAN EAGLE OUTFITTERS INC.
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United States
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Retail
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700 & Above Employee
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Lead Sales Associate & Trainer
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Aug 2008 - May 2010
Top-selling associate outperforming corporate sales goals daily. Trained staff through increased product knowledge and adaptable sales techniques. Increased revenue and brand strength by providing a remarkable customer experience. Top-selling associate outperforming corporate sales goals daily. Trained staff through increased product knowledge and adaptable sales techniques. Increased revenue and brand strength by providing a remarkable customer experience.
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Big M Supermarkets
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Hilton, NY
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Department Manager
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Oct 2002 - Sep 2008
Established reputation as leader in extensive produce inventories, including regularly stocked hard-to-find items. Managed staff of five in sales, food preparation, merchandising, promotions, and cash management. Established reputation as leader in extensive produce inventories, including regularly stocked hard-to-find items. Managed staff of five in sales, food preparation, merchandising, promotions, and cash management.
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Education
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California State University-Chico
Education and English Literature -
Monroe Community College
Associate of Science, Liberal Arts and Education -
State University of New York College at Brockport
Bachelor of Science, Education and English Literature
Community
