Experience

JA-RU Toys

• United States
• Manufacturing
• 1 - 100 Employee

• • Nov 2020 - Present

  The Sales Operations Supervisor supports the Sales Operations Manager by managing and increasing the effectiveness and efficiency of department as whole, with an emphasis on the Sales Assistant and Sales Support staff.

• • Aug 2014 - Nov 2020

  Supervise the daily operation of admiministrative support services for the Sales Department.Establish work procedures and standards to improve efficiency and effectiveness of assigned Sales Department workload.Responsible for ensuring compliance with established corporate standards and reviewing and evaluating the work and performance of subordinates.Review resumes, conduct interviews and generate training schedules as needed.

• • Oct 2008 - Aug 2014

  Provide management of support personnel and expediting of critical customer support in National Sales Manager's absence. Review resumes, conduct interviews and generate training schedules as needed. Maintain travel arrangements and expense reporting.



Mohawk Industries

• United States
• Textile Manufacturing
• 700 & Above Employee

• • 2005 - 2008

  Assessed and validated warranty claims by coordinating inspections, returns, repairs and replacements. Analyzed and recorded expense billing. 

• • 2004 - 2005

  Provided internal and external customer service by phone. Placed job posting, reviewed resumes and conducted phone interviews.



JA-RU Toys

• United States
• Manufacturing
• 1 - 100 Employee

• Sales Support

  • 2000 - 2004

  Analyzed and adjusted problem orders and provided customer service. Oversaw product return process and resolved freight logistics issues. Provided management of showroom workload. Analyzed and adjusted problem orders and provided customer service. Oversaw product return process and resolved freight logistics issues. Provided management of showroom workload.