Experience

NYDIG

• United States
• Financial Services
• 100 - 200 Employee

• Help Desk Engineer

  • May 2022 - Present



Amply Media

• United States
• Advertising Services
• 1 - 100 Employee

• IT Manager

  • Oct 2016 - May 2022



TreviPay

• United States
• Financial Services
• 700 & Above Employee

• IT Desktop Services Supervisor

  • Sep 2014 - Oct 2016

  Organize inbound Tech Support work and resources Create reports and analysis of ticket trends Resolve desktop application support issues, identify and eliminate recurring problems. Create documentation for audiences of varying technical understanding to request, use and support infrastructure services. Support global user base of 600 individuals across the United States, the Netherlands, and Australia Provide basic administration across Active Directory, Windows Servers and Red… Show more Organize inbound Tech Support work and resources Create reports and analysis of ticket trends Resolve desktop application support issues, identify and eliminate recurring problems. Create documentation for audiences of varying technical understanding to request, use and support infrastructure services. Support global user base of 600 individuals across the United States, the Netherlands, and Australia Provide basic administration across Active Directory, Windows Servers and Red Hat Servers. Support analog, digital, and VoIP based phone systems (Asterisk). Serve as point of contact and subject matter expert for multiple business needs and requests on an enterprise scale. Show less



The Coca-Cola Company

• United States
• Food and Beverage Services
• 700 & Above Employee

• IT Analyst

  • Jan 2012 - Sep 2014

  Responsibilities included: Desktop, Laptop, Server, and Telephony Support (Avaya and IPT). Large scale project management. Supporting a user base of salesmen, administrators, and vice-presidents across Kansas, Missouri, and Illinois. Managed projects to ensure timely and accurate execution. Maintained positive work relationships with all business and internal stakeholders. Partnered with business clients to understand their overall business strategy and IT needs. Served as a… Show more Responsibilities included: Desktop, Laptop, Server, and Telephony Support (Avaya and IPT). Large scale project management. Supporting a user base of salesmen, administrators, and vice-presidents across Kansas, Missouri, and Illinois. Managed projects to ensure timely and accurate execution. Maintained positive work relationships with all business and internal stakeholders. Partnered with business clients to understand their overall business strategy and IT needs. Served as a subject matter expert in multiple business process and/or application areas. Served as liaison between users, vendors, and technical groups to resolve complex issues as “The Face of IT”. Show less



WOW! Cable, Internet and Phone

• Telecommunications
• 200 - 300 Employee

• Business Services Support Technician

  • Mar 2010 - Dec 2011

  · Established practices, policies, and procedures for Remote Computer Support "Tech Desk". · Responsibilities include troubleshooting, repair for Desktop, Laptops, and Servers running Windows, MAC, and Linux operating systems for local businesses and local Knology customers. · Remote Networking Support, in-home and in-shop repairs.



Kansas Research and Education Network (KanREN)

• Help Desk Technician

  • Jul 2009 - Mar 2010

  · Aid in the support of the networks running at the major school districts, libraries, and universities of Kansas. · Monitor and troubleshoot Cisco and Juniper routers, T1 and T3 connections. · Schedule, Maintain, Monitor, and Troubleshoot conferences statewide through Renovo Scheduling Software, Active Directory, and Polycom Video Consoles.



EMBARQ

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Desktop Support Analyst

  • Jan 2008 - Jan 2009

  · Supported 300-400 client base in addition to additional clients located in remote locations. · Computer Diagnosis and Repair (Windows 2000, XP, Vista and Linux OS), SMS distribution and configuration, Symantec Sep 11 installation, configuration and support, local and network printing configuration and troubleshooting, Office 2003 support, Asset Management/Maintaining through Active Directory, Stock records, shipping, preventative hardware… Show more · Supported 300-400 client base in addition to additional clients located in remote locations. · Computer Diagnosis and Repair (Windows 2000, XP, Vista and Linux OS), SMS distribution and configuration, Symantec Sep 11 installation, configuration and support, local and network printing configuration and troubleshooting, Office 2003 support, Asset Management/Maintaining through Active Directory, Stock records, shipping, preventative hardware maintenance, server patching, and running network cabling.

• Desktop Support Analyst

  • Jan 2007 - Jan 2008



Hastings Entertainment Inc.

• Retail
• 300 - 400 Employee

• Video Department Manager

  • Nov 2007 - Jan 2008

  · Supervising and managing a team for shipping and receiving product, creating and filing reports on profit and loss.



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Desktop Support Supervisor/Lead In-home Technician

  • May 2007 - Aug 2007

  · Computer diagnosis and repair for desktop, laptop and server (Windows 95, 98, ME, 2000, NT, XP, Vista, Linux OS and Mac OS), shipping and receiving, order management, phone support, and project managing a small team to improve "turn-around" time, customer service, performance, and team quality. · In-home and in-store work. · Restructuring of current procedures for Technical efficiency.



Best Buy Geek Squad

• Technical Support Lead

  • Oct 2005 - May 2007

  · Started out at Ground Level when Best Buy Geek Squad first bought Best Buy Technical · Helped establish & streamline policies and procedures such as shipping, work order processes, and billing. · Computer diagnosis and repair for desktop, laptop and server (Windows 95, 98, ME, 2000, NT, XP, Vista, Linux OS and Mac OS), shipping and receiving, order management, phone support, and project managing a small team to improve "turn-around" time, customer service… Show more · Started out at Ground Level when Best Buy Geek Squad first bought Best Buy Technical · Helped establish & streamline policies and procedures such as shipping, work order processes, and billing. · Computer diagnosis and repair for desktop, laptop and server (Windows 95, 98, ME, 2000, NT, XP, Vista, Linux OS and Mac OS), shipping and receiving, order management, phone support, and project managing a small team to improve "turn-around" time, customer service, performance, and team quality. · Extensive work with software troubleshooting for Microsoft Office, Internet Explorer 6 and 7, · Helped improve documentation process · Training of company values and policies as well as technical training of all Geek Squad staff. Show less