Experience

Sophisticated Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Technician

  • Sep 2021 - Present



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Senior Service Desk Specialist

  • Oct 2018 - Aug 2021

  Provide Tier 1 IT support to more than 800 retail locations as well as more than 2,000 corporate associates.• Manage Active Directory accounts• Microsoft Suite setup and support• Provide general computer/phone support and troubleshooting• Supporting thousands of POS devices across all retail locations

• Service Desk Specialist

  • Dec 2017 - Oct 2018

  Provide Tier 1 IT support to more than 800 retail locations as well as more than 2,000 corporate associates.• Manage Active Directory accounts• Microsoft Suite setup and support• Provide general computer/phone support and troubleshooting• Supporting thousands of POS devices across all retail locations



Northstar Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Bartender

  • May 2014 - Dec 2017

  Northstar Cafe is part of a company of Ohio-based restaurants that value wholesome food made from the best local ingredients accompanied with personable, quick service.• Bartending• Serving • Customer service• Register/POS• Schedule writing Northstar Cafe is part of a company of Ohio-based restaurants that value wholesome food made from the best local ingredients accompanied with personable, quick service.• Bartending• Serving • Customer service• Register/POS• Schedule writing



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Shift Supervisor

  • Jul 2012 - Jun 2014

  Panera Bread is a fast, casual eatery specializing in bread and sandwiches.• Employee management• Inventory• Schedule writing• Customer service• Food prep Panera Bread is a fast, casual eatery specializing in bread and sandwiches.• Employee management• Inventory• Schedule writing• Customer service• Food prep