Contract & Billing Operation Specialist

• Jan 2022 - Present

Billing Specialist

• Sep 2017 - Jan 2022

• Generate, collate and amend billing invoices per our client’s contractual obligations.• Review client’s contracts for invoicing terms and requirements.• Conduct quality review checks on all invoices prior to submission.• Act as mediator between clients and accounting department.• Work in conjunction with credit/control and AR on invoice related queries.

Tier 2 Service Support Specialist

• May 2016 - Sep 2017

• Engage in advance troubleshooting methods isolating hardware, software and network issues for resolution.• Dispatch technician services and coordinate between businesses to ensure service line agreements are met.• Generate logistical solutions for customer and pilot sites in need of component hardware and installation.• Manage software uploads and database configuration changes.• Utilize applications for remote access, data collection and data entry.