Experience

WITHIN

• United States
• Advertising Services
• 100 - 200 Employee

• Data Engineer

  • Jun 2023 - Present



Cloudstaff

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Sep 2021 - Jun 2023

  Reports manager for Power BI, Report Builder and Dynamics 365

• • Sep 2020 - Jan 2023

  Lead Implementation of PowerBI across the organizationReports specialist in charge of creating new reports/dashboards in PowerBISpearhead reports automation from spreadsheets to BI platforms



TaskUs

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Data Nerd

  • Sep 2018 - Sep 2020

  Business intelligence specialist in charge of creating performance and behavior reports using BI platforms such as PowerBi and Data Studio Business intelligence specialist in charge of creating performance and behavior reports using BI platforms such as PowerBi and Data Studio



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• MIS Specialist

  • Oct 2015 - Sep 2018

  Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control: Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report • Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements • May prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management • Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements Show less



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Jun 2015 - Oct 2015



Startek

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Data Analyst

  • Sep 2013 - Jun 2015

  Design and development of databases, spreadsheets and reports as requested by the managers • Analysis and reporting of data from electronic data sources • Define problems - independently conduct research as necessary, formulate solutions and make recommendations • Undertakes fact finding and analysis - assist in the preparation of reports, correspondence, visual presentation and other materials of that matter Design and development of databases, spreadsheets and reports as requested by the managers • Analysis and reporting of data from electronic data sources • Define problems - independently conduct research as necessary, formulate solutions and make recommendations • Undertakes fact finding and analysis - assist in the preparation of reports, correspondence, visual presentation and other materials of that matter



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Workforce Lead

  • Sep 2012 - Aug 2013

  Manages WFM staff and procedures in support of operations • Attend staff review meetings with business heads and workforce staff detailing the previous and current week’s performance and forested performance • Administration of communication to and from operations and other support departments • Manage long term forecast / staff plan and lead monthly staff / budget meeting • Oversee workload forecasting • Oversee scheduling philosophy of assignments • Responsible for maximising efficiency and occupancy while meeting service objectives • Recognizes and recommends operational and support improvements Show less



Sutherland Global Services

• Clark, Pampanga, Philippines

• Workforce Specialist

  • Sep 2008 - Aug 2012

  Responsible for managing and maximising productivity of agents to meet client set goals • Responsible for reporting actual productivity numbers on an half / hourly basis or as needed • In charge of supervising break schedules and to make sure that is adhered to Responsible for managing and maximising productivity of agents to meet client set goals • Responsible for reporting actual productivity numbers on an half / hourly basis or as needed • In charge of supervising break schedules and to make sure that is adhered to