Experience

University of Silicon Valley
• Higher Education
• 100 - 200 Employee
• President

  • Nov 2022 - Present


Zovio

• United States
• Education Administration Programs
• 200 - 300 Employee

• Executive Vice President Of Operations

  • Apr 2020 - Apr 2023

  $274M P&L | online program management provider | 9-member leadership team | 1K+ staff Recruited to overhaul operational structure, enhance financial performance, and lay foundation for sustainable success. Lead student-focused sales, marketing, operations, finance, and IT. • Reached 16% year-over-year growth quickly after helming operations. • Boosted performance 23% and critical response time 34% within 6 months. • Improved cost-per-acquisition 57% across all channels and overall conversion rates 21%. • Improved project scope and prioritization 19% via business intelligence and analytics. • Slashed staff turnover 51% 78% and improved internal candidate promotions into leadership roles 85%. • Elevated accountability at all organizational levels and improved performance across all departments. • Improved sales force and performance by 22%. Show less



Rocky Mountain College of Art + Design (RMCAD)

• United States
• Higher Education
• 200 - 300 Employee

• President

  • 2017 - Apr 2020

  In-person/online higher education institution | 11 departments Transformed business operations and rebuilt organizational culture. Collaborated with board of trustees. • Reimagined and relaunched college brand and value proposition to rocket new enrollment 138% and total enrollment 145% within first 2 years. • Improved financial performance and stabilized cash-flow status. • Realigned organizational structure; led 11 departments through deep-dive process and workflow mapping, that improved turnover and student retention. • Hired talented marketing leader that spearhead that delivered award-winning website, increased site conversion 45%, and decrease cost-per-acquisition 48%. • Steered accreditation preparation that facilitated successful site visit and accolades from the Higher Learning Commission. Show less



Gnomon School of Visual Effects, Games + Animation

• United States
• Higher Education
• 1 - 100 Employee

• Campus President

  • Jan 2013 - Dec 2016

  In-person/online undergraduate education institution | 11 departments Brought on as consultant to boost enrollment functions and marketing strategy. • Grew inquiry volume 45% without additional costs, conversions 22%, and new enrollments 32% via enrollment department restructure, new customer relationship management (CRM) platform, and robust branding. • Introduced an operational structure focused on processes, workflows, performance indicators, and quality controls. • Achieved 100% workforce placement rate through oversight of graduate support and services. Show less



WebWise Education

• United States

• President

  • Jan 2013 - Dec 2015

  Online tutoring services| 42 staff | California territory Lent considerable business and leadership acumen to aid small business in scaling and transitioning to online delivery. • Raised $1.5M in capital as lead on business and financial plan development. • Boosted revenue 250% via business transformation and operational leadership. Online tutoring services| 42 staff | California territory Lent considerable business and leadership acumen to aid small business in scaling and transitioning to online delivery. • Raised $1.5M in capital as lead on business and financial plan development. • Boosted revenue 250% via business transformation and operational leadership.



Higher Education Online

• United Kingdom
• IT Services and IT Consulting

• President

  • Aug 2011 - Aug 2012

  Early-stage London-based start-up | Online Program Management | Diverse investor group spanning 3 continents • Established start-up operations while gaining consensus among diverse stakeholders for organizational strategy and vision. • Articulated and instituted strategic plan, landed first 2 clients, and installed viable business model. Early-stage London-based start-up | Online Program Management | Diverse investor group spanning 3 continents • Established start-up operations while gaining consensus among diverse stakeholders for organizational strategy and vision. • Articulated and instituted strategic plan, landed first 2 clients, and installed viable business model.



Bridgepoint Education, INC.

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Senior Vice President/Chief Admissions Officer

  • Jan 2004 - Dec 2010

  $1B online higher education provider | 3K staff | 96K students • Co-founded and built start-up online education provider into a mature organization. • Achieved 28 consecutive quarters over plan throughout explosive growth, new market launches, and addition of 100+ programs to deliver $1B in revenue with a $20M investment to enable the 2009 initial public offering (IPO). • Architected robust operational infrastructure to scale without sacrificing quality while processing 2K+ applications per day across 5 lines of business and 21 verticals. • Cut cost-per-acquisition 39%, slashed speed to inquiry 94%, and raised retention 15% via technology investments. Show less


Career Education Corporation
• United States
• Education Administration Programs
• 700 & Above Employee
• Vice President of Admissions & Marketing

  • Apr 2002 - Dec 2003

University of Phoenix
• United States
• Higher Education
• 700 & Above Employee
• Senior Director for Campus Operations

  • Jan 1995 - Mar 2002