Christopher Sorensen
Service Coordinator at SESS- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Forklift Licence
Queensland GovernmentAug, 2011- Oct, 2024 -
Order Picker Licence
Queensland GovernmentAug, 2011- Oct, 2024
Experience
-
SESS
-
Australia
-
Hospitals and Health Care
-
1 - 100 Employee
-
Service Coordinator
-
Oct 2020 - Present
Hired as a Service Coordinator to manage all aspects of the service department and assist with managing the store department. ➡Create and implement efficient maintenance plans and schedules in collaboration with clients, ensuring assets are serviced and maintained to the highest industry standards and qualifications. ➡Allocate jobs and planned trips for technicians across Queensland and Northern New South Wales, coordinating their visits to investigate asset breakdowns, perform planned maintenance, and carry out urgent or planned repairs. ➡Manage invoicing and quoting procedures with client accounts, including the correspondence with clients, actively procuring purchase orders and work orders for processing. ➡Develop and maintain business relationships with suppliers, manufacturers, and subcontractors to ensure the availability of parts for jobs, while staying in contact for timely updates and changes regarding part ETA. ➡Oversee and review stock levels for required parts, including issuing and receipting purchase orders to suppliers, manufacturers, and subcontractors. Conduct regular warehouse stock-takes and maintain accurate inventory records. ➡Take action on warranty claims and manage invoicing procedures with clients, suppliers and manufacturers including the resupply of faulty parts/assets. Obtain approvals to attend client assets and perform warranty works. Show less
-
-
-
-
Stock Controller
-
Jan 2020 - Mar 2020
Hired as the Stock Controller to ensure all vehicles purchased by the warehouse were delivered, photographed and advertised online for sale. ➡Developed efficiency procedures for receiving incoming stock from suppliers, ensuring data is immediately recorded and processed so there is minimal delay with vehicles being stocked into the sites inventory. ➡Delivered high data accuracy when ensuring incoming and existing vehicles were advertised correctly online, ensuring no discrepancies when potential customers enquired about a vehicle to purchase from the site. ➡Planned and delegated the photography of vehicles, maintaining a high standard of images and monitoring the daily vehicle schedule to ensure the dynamic volume of stock was efficiently photographed and uploaded. ➡Created and maintained face to face and online business relationships with transport companies and suppliers ensuring delivery of vehicles going to/from our site were executed within designated time frames. ➡Reviewed and audited stock regularly by utilising tools and software to ensure prices were competitive, providing recommendations for increases or reductions to the Sales and General Managers to action. Show less
-
-
-
TIMG
-
France
-
Real Estate
-
Assistant Service Coordinator
-
Feb 2016 - Nov 2019
Promoted to the role of Assistant Service Coordinator at The Information Management Group (TIMG), I took on more senior-level logistics and operations management responsibilities. Working closely with the Operations Manager, some of my most notable contributions included:➡ Ensuring the seamless integration of business changes and transformations, such as relocation of worksites. ➡ Addressing workplace safety and other potential risks/issues, via thorough audits, checks and investigations. ➡ Meeting customer needs and requests (incl. urgent/ad hoc deliveries), ensuring on-target plans and actions. ➡ Complying with regulatory standards and client specifications, such as high-level data transfers and destroys. ➡ Fostering accountable and supportive teamwork, undertaking training/mentoring and driving improvements.➡ Taking on various additional administration duties as required, from fleet management to client presentations.➡ Maintaining cost viability within the logistics operations, including via financial negotiations with suppliers Show less
-
-
Assistant Service Representative
-
Jul 2007 - Jan 2016
Hired at The Information Management Group (TIMG) as a Service Representative, I was identified as an employee to take on additional tasks and responsibilities, including as a floater in between roles. Broadly expanding my skillset and expertise in logistics and communications, some of my most notable contributions included: ➡ Delivering customer service excellence at all times, with an in-depth knowledge of the client account portfolio. ➡ Upholding all contractual and regulatory obligations, such as OH&S standards and full data destroy approvals. ➡ Demonstrating strong teamwork and leader skills, as a trainer of new starters and as a support in other areas. ➡ Deepening technical aptitude via use of tools/systems (e.g. bar code scanners) as well as data centre exposure. ➡ Assisting in a range of areas as required, including as warehouse floater and as a data management support. Show less
-
-
Education
-
2006 - 2007
TAFE Queensland Brisbane
Diploma of Hospitality Management
Community
