Experience

The Contact Company

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Inbound Customer Service Representative

  • Sep 2017 - Present

  Cashplus ( APS Finiacial Ltd ) • Complete security on all calls in accordance to the data protection act • Record accurate and factual information on customers’ accounts regarding their inquiries • Provide information on Business and Personal accounts - Currency and Credit cards • Raise fraud and dispute claims • Make payments for credit cards and credit addons • Provide information on Credit addons customers can be apply for if invited • Raise Formal complaints and expression of dissatisfaction using the correct procedures • Outbound calls to customers on behalf of the payments and back office team • Work with risk team and enter Mastercard safe loads • Outbound Retention Calls • Update customers details to keep them accurate and up to date • Showing empathy and compassion while deceased calls Show less



Tranmere Rovers FC

• Spectator Sports
• 1 - 100 Employee

• Event Staff

  • Jul 2017 - Sep 2018

  • Working under the instruction of Event Manager • Adhering to Health and Safety regulations • Ensuring excellent levels of customers service at all times • Taking customer food and drinks orders on E.P.O.S system • Be responsible for the security cashing and closing of tills • Preparation and cooking of food and beverages • Working under the instruction of Event Manager • Adhering to Health and Safety regulations • Ensuring excellent levels of customers service at all times • Taking customer food and drinks orders on E.P.O.S system • Be responsible for the security cashing and closing of tills • Preparation and cooking of food and beverages



Liverpool City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Support Worker

  • Sep 2007 - Jun 2017

  • Working with adults with physical and learning disabilities • Promoting independence and empowering the individual to make their own choices • Searching and preparing the client for a voluntary placement or job • Assessing the clients skills and capabilities and implementing a training plan to meet the placement/job requirements • Motivate and encourage the client to achieve their work or life goals • Maintain and update accurately the clients file with relevant information • Work in accordance with legal requirements and company policies Show less



wilko

• United Kingdom
• Retail
• 700 & Above Employee

• Team Leader

  • May 2005 - Aug 2007

  • Managing a small team, assigning daily tasks and achievable goals • Motivating and encouraging staff members to achieve their tasks and goals • Implementing and maintaining the promotions throughout the store • Attending regular section leader meetings • Delivering excellent customer service throughout my day • Producing weekly staff rotas • Managing a small team, assigning daily tasks and achievable goals • Motivating and encouraging staff members to achieve their tasks and goals • Implementing and maintaining the promotions throughout the store • Attending regular section leader meetings • Delivering excellent customer service throughout my day • Producing weekly staff rotas



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Team Leader

  • May 2004 - May 2005

  • Managing a small team, assigning daily tasks and achievable goals • Attending daily manager meetings • Dealing with customer complaints • Managing a small team, assigning daily tasks and achievable goals • Attending daily manager meetings • Dealing with customer complaints



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Manager

  • May 2003 - May 2005

  • Managing a small team, assigning daily tasks and achievable goals • Motivating and encouraging staff members to achieve their tasks and goals • Attending daily manager meetings • Dealing with customer complaints • Monitoring and managing waste • Ordering stock in conjunction with stock control • Producing monthly staff rotas & Implementing and maintaining a cleaning schedule • Managing a small team, assigning daily tasks and achievable goals • Motivating and encouraging staff members to achieve their tasks and goals • Attending daily manager meetings • Dealing with customer complaints • Monitoring and managing waste • Ordering stock in conjunction with stock control • Producing monthly staff rotas & Implementing and maintaining a cleaning schedule



LITTLEWOODS RETAIL LIMITED

• United Kingdom
• 1 - 100 Employee

• Assistant Manager

  • May 1998 - May 2003