Experience

Zweck
• Norway
• Business Consulting and Services
• Facilities & Office Manager

  • Jan 2022 - Present

Aizer Group Pty Ltd
• Facilities, Asset and Office Manager

  • Aug 2020 - Present


Fox Group (Moving and Storage) Ltd

• United Kingdom
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Operations Manager

  • Jan 2017 - Apr 2019

  In my role as an Operations Manager, I oversaw day-to-day operations and managed a team. Demonstrating strong organizational skills, I developed and implemented daily operation plans such as delivery routes, employee assignments and promotional strategies. I also maintained the facilities’ overall standard and compliance. Developing and taking new business opportunities for the branch and company, I exceeded budget targets, overall revenue and KPIs. I was responsible for performing duties related to finance and planning, administering and controlling budgets. Furthermore, I set, enforced and optimised internal policies to maintain efficiency and responsiveness to demands, conducted performance reviews each quarter and implemented policies and standard operating procedures for continuous improvement. Apart from these responsibilities, I also monitored customer feedback to devise business strategies and determine process improvements for better customer experiences. I was instrumental for formulating processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss. To achieve project goals, I controlled daily business operations by devising and deploying short-range and long-range strategies to grow profitability and accomplish objectives. Integral to the success in this role was the ability to analyse internal processes and recommended and implemented procedural and policy changes to improve operations. Show less



Working Holiday Experience

• Working Holiday and Travel

  • Jan 2016 - Jan 2017

  During my working holiday and travel, I supervised the work of bar staff and other bartenders at a number of venues In that line, I planned, organised and controlled the operations of a cocktail lounge and bar and performed related duties such as creating drink recipes, planning bar menus and balancing cash receipts. During my working holiday and travel, I supervised the work of bar staff and other bartenders at a number of venues In that line, I planned, organised and controlled the operations of a cocktail lounge and bar and performed related duties such as creating drink recipes, planning bar menus and balancing cash receipts.



BrightHouse

• United Kingdom
• Retail
• 400 - 500 Employee

• Field Operations Supervisor

  • Aug 2012 - Jan 2016

  My commitment as a Field Service Coordinator was to plan and maintain delivery routes, dealing with customers’ delivery issues over the phone and visiting customers to settle damage issues. I managed up to ten teams of installers, dealing with employee issues, holiday requests and employee disputes. In my management capacity, I was accountable for resolving employee issues such as holiday requests, inter-employee relations and grievances and I performed and attended disciplinary hearings. Demonstrating strong customer relationship management skills, I solved customers’ delivery issues over the phone and visited customers to tackle issues personally. Leveraging excellent problem-solving abilities, I conducted investigations to determine source of problems, evaluated results of investigations and recommended corrective action to customers. Lastly, I compiled technical data pertaining to changes and improvements. Show less