Operations Analyst

• Aug 2022 - Present

Jornaya was acquired by Verisk (NASDAQ: VRSK) in December 2020. Serve as primary contributor or project lead of various cross-departmental initiatives that ultimately help deliver customer value. This is done by improving the efficiency of processes, training, and all related material, documentation of external content, and troubleshooting. Serve as a consultant cross-departmental utilizing the operational and business knowledge gained from experience through being a part of and managing the support team. Strong organizational skills, thorough investigations, and documentation are required to deliver effective content for the customers and internal employees. Show less

Manager of Product Support

• Jul 2019 - Present

Product Support Specialist

• Oct 2016 - Jul 2019

EHRic Support Administrator

• Apr 2012 - Oct 2016

● Review, edit and create processes for standard workflow and training of new hires ● Implement user acceptance testing of updates to administrative screens and applications before release ● Collaborate with teammates and IT departments on projects involving system updates and application issues ● Identify application malfunctions and errors for escalation to the development team ● Take a leadership role to complete projects and maintain a smooth workflow when delegation is required ● Troubleshoot various issues and work with end users ● Utilize MS Access to create queries for investigation and resolution of issues ● Update and create new entries within the database for new hospitals, contacts, and distribution lists ● Train new employees on various processes and expected behaviors of individual applications ● Complete on-call schedule for weekend rotations to provide assistance to end users ● Serve as point of contact to address issues when supervisor is unavailable or on leave Show less