Christopher Salter
Cyber Security Analyst Shift Lead at Provalus- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL
9980003284457368Jun, 2018- Sep, 2024 -
CompTIA Security+ ce Certification
CompTIAJan, 2023- Sep, 2024
Experience
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Provalus
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Cyber Security Analyst Shift Lead
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Jun 2023 - Present
• Triage specialist who monitors, manages, and configures security tools, reviews incidents to assess their urgency and escalates incidents if necessary.• Conducted regular security assessments to identify vulnerabilities in network and system infrastructure• Implemented security controls and measures to mitigate identified vulnerabilities• Monitored and analyzed security events to detect and respond to security incidents• Developed and maintained security policies and procedures• Coordinate tasks and activities among team members during shifts for smooth operations.• Document and report security incidents, vulnerabilities, and findings.• Assist in vulnerability assessments to identify and address weaknesses.• Adhere to security policies, procedures, and guidelines while ensuring compliance.• Provide comprehensive peer reviews of security tickets, offering guidance and recommendations to junior analysts on whether to escalate incidents to higher-level teams or initiate appropriate handoffs based on incident complexity and established protocols.• Deliver comprehensive training to junior analysts, equipping them with the necessary skills to effectively triage security incidents, conduct thorough investigations, and identify relevant indicators of compromise (IOCs) to enhance incident response capabilities. Show less
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Cyber Security Analyst
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Aug 2022 - Jun 2023
• Triage specialist who monitors, manages, and configures security tools, reviews incidents to assess their urgency, and escalates incidents if necessary.• Conducted regular security assessments to identify vulnerabilities in network and system infrastructure• Implemented security controls and measures to mitigate identified vulnerabilities• Monitored and analyzed security events to detect and respond to security incidents• Developed and maintained security policies and procedures Show less
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Junior Help Desk Analyst
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Jan 2022 - Sep 2022
● Detect, diagnose, and research solutions to resolve 100% of desktop and portable computer software and failures● Provide end-users with information, guidance, and instruction on the use of hardware and software to make users comfortable operating their systems fully● Analyze and assess service requests to prioritize the urgency of the request and accurately estimate the time required to complete service requests to customer satisfaction● Contribute to solving complex problems or escalate problems to the next tier of support so that corrective actions are completed in a timely and efficient manner● Document solutions to create user resources, including an end-user guide to resetting MFA on cellular devices that made it easier for over 12k medical employees Show less
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FedEx
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United States
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Freight and Package Transportation
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700 & Above Employee
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Package Handler
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Nov 2020 - Jan 2021
● Assisted with receiving, unloading, and sorting inbound XX packages daily, working to move packages quickly and with the highest accuracy ● Used RFD scanner to log each item, guaranteeing tracking remains up to date to provide an excellent customer service experience ● Routed and loaded XX outbound package shipments per shift to ● Met productivity goals with a consistently positive attitude which was acknowledged by being named Employee of the Week in the third week of employment ● Assisted with receiving, unloading, and sorting inbound XX packages daily, working to move packages quickly and with the highest accuracy ● Used RFD scanner to log each item, guaranteeing tracking remains up to date to provide an excellent customer service experience ● Routed and loaded XX outbound package shipments per shift to ● Met productivity goals with a consistently positive attitude which was acknowledged by being named Employee of the Week in the third week of employment
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Coastal Alabama Community College
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United States
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Higher Education
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100 - 200 Employee
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Student
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Aug 2019 - Aug 2020
Work Student for the Veterans Administration at Coastal Alabama Community College Work Student for the Veterans Administration at Coastal Alabama Community College
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Help Desk Technician
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Sep 2018 - May 2019
Decided to go to school to further my education in IT. ● Provided technical support remotely with computer hardware and software including printing, installation, word processing, e-mail, and operating systems for over 50 different companies. ● Utilized trouble-ticketing software to respond to user requests for help to prioritize requests and respond in a timely manner ● Troubleshoot network and ISP issues remotely to resolve issues for users efficiently while providing outstanding service ● Installed desktops and configured associated peripherals and software products, ensuring all equipment is functioning properly and users are 100% satisfied with configurations Show less
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Student
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May 2018 - Aug 2018
Actively pursuing CompTIA A+, Net+, and Security+ Certifications. Actively pursuing CompTIA A+, Net+, and Security+ Certifications.
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US Army
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United States
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Law Enforcement
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1 - 100 Employee
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Line Supervisor
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Oct 2014 - Jun 2018
Supervised and Trained 90 soldiers on rollover drills in a vehicle resulting in 100% of the soldiers trained. Supervised, mentored, guided, and trained five soldiers daily and gave monthly performance counseling's. Supervised and Trained about 1100 hundred cadets three days out of a week for a three-month period with a 98% trained rating. Served as a Unit Armorer maintaining accountability of 263 pieces of equipment, 132 weapons, and conducted quarterly inspections resulting in no losses over a two-year time period. Performed basic demolitions, combat construction operations, manual, ballistic, and explosive breaching. Show less
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Hardees Restaurants
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United States
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Warehousing
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700 & Above Employee
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Crew Member
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Aug 2014 - Oct 2014
I stop working there to go to the Army. I stop working there to go to the Army.
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Education
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2022 - 2024
Capitol Technology University
Bachelor's degree, Cybersecurity -
2021 - 2021
University of West Florida
Bachelor's degree, Cyber Security -
2020 - 2021
Coastal Alabama Community College
Associate of Science - AS, Computer Science -
2019 - 2020
Coastal Alabama Community College
Associate of Arts and Sciences - AAS, Network and System Administration/Administrator -
2018 - 2018
LeaderQuest Colorado Springs
Computer User Support Specialist (CUSS Program), Information Technology
Community
