Vice President of Claims

• Jul 2022 - Present

Director of Claims

• Jan 2009 - Jul 2022

I led a team of over 50 staff members and managed claim department activities. That consists of providing comprehensive oversight for a wide range of functions including claims review, policy language interpretation, quality assurance, compliance and coordinating activities for all CAT responses, vendor programs and claims in litigation. I’ve played a pivotal role in the overall expansion of the claims department, growing it from just 20 employees to 140 employees over 13 years. A few of my other achievements during my tenure are highlighted below. ★ Spearheaded the development and implementation of streamlined, highly effective homeowner field adjusting model, resulting in a substantial improvement in field claims processing times and overall customer satisfaction. ★ Successfully managed the CAT planning and response of multiple catastrophic events with a high volume of claims, including Hurricanes Irma (2017) and Michael (2018). ★ Instrumental in assisting the Florida operation in the successful delivery of the highest Net Promoter Score (NPS) for Homeowner and Automobile claim results within Auto Club Group footprint. Show less

National Catastrophe Manager

• Apr 2006 - Mar 2007

I gained a great deal of experience in a relatively short amount of time at TAS. I managed catastrophe planning and operations for multiple clients including recruiting, training and supervising adjusters and deployments to CAT events. I created and implemented numerous strategic initiatives during and following CAT events and monitored all claim activities to ensure compliance with state, local and individual carrier guidelines. I also made it a priority to cultivate strong relationships with potential clients to market company objectives and grow new business. Show less

Branch Claims Manager

• Oct 1994 - Sep 2005

I was with Amica for over 11 years and served in several roles during that time in multiple states. I worked my way through the ranks from an entry level Claims Adjuster, to Senior Claims Adjuster / Supervisor and finally attained the role of Branch Claims Manager in 2004. I managed all branch operations including - hiring, training and developing personnel, performing claims review and monitoring all claim activities for quality and compliance. I also provided oversight for all large loss claims involving allegations of unfair or deceptive practices, conducted staff performance reviews and cultivated and maintained relationships with new and existing vendors for claims adjusting, automobile appraisal, legal defense and construction repair in Texas, Oklahoma and Arkansas. Some of my more notable accomplishments and their associated roles at Amica are outlined below. Branch Claims Manager, Plano, TX ★ Facilitated a substantial increase in overall branch profitability by analyzing all claims adjusting activities to ensure equitable settlements were reached, while simultaneously implementing strategies to reduce loss adjustment expenses. ★ Mentored and coached numerous claims supervisors and adjusters for future career advancement, resulting in branch office becoming the primary source for filling vacancies throughout the organization. Corporate Claims Examiner, Property Loss Division, Lincoln, RI ★ Developed a claim escalation reporting tool for Senior Management on Catastrophic Damage claims resulting in improved consistency and accuracy. Senior Claims Supervisor / Claims Supervisor Farmer’s Branch, TX / Glastonbury, CT ★ Developed and implemented multiple workflow adjustments to increase productivity and efficiency. Show less