Experience

Superior Contact

• Customer Service Representative



Transdev North America

• Ground Passenger Transportation
• 700 & Above Employee

• Dispatcher

  • Apr 2019 - Aug 2022

  Handle client's complaints regarding service, deescalate angry clients Coordinate with Scheduling team members to ensure the On-Time Performance of all drivers Adjust schedules and times for vehicles to ensure clients are picked up within window Train new employees on the operations of the call center and how to handle incoming calls Adjust Driver clock out times, Close/Open routes where needed, Input scheduled breaks and lunches for drivers where needed Coordinate with various Transport companies regarding incidents and/or accidents that take place Inform clients of Membership exp. dates, Give extensions to clients as applies Inform prospective clients of the services offered, Handle Applications and requests Coordinate with other teams members in call center regarding schedules and route operations for next day Show less