Human Resources Manager

• Jan 2020 - Present

Started my new position Jan 2, 2020. Love the challenges and opportunities Circle K offers.

Market Manager

• Feb 2014 - Present

Distrct Manager

• Aug 2011 - Feb 2014

 Manage all aspects of 10-12 bowling centers in Central Florida.  Oversaw staff recruitment, training, and development of 40+ Area Managers.  Increased revenue 7.6% ($616,000) and cash flow 4.9% ($536,000) for fiscal year 2013.  Reduced payroll costs by 2% for fiscal 2013  Maintained budget for all R&M for Central Florida centers  Responsible for negotiating all service contracts for maintenance of centers  Exceeded goals in Customer Service company feedback scores each year  Recruited trained and developed management staff  Performed site audits to ensure operational efficiency and OSHA regulation compliance while maintaining attractive customer-facing appearances. Show less

Training Manager

• Mar 2006 - Aug 2011

 Designed and implemented new training programs company-wide for hourly employees, general and district managers. Created metrics for tracking the training and development programs. Facilitated class room sessions in AMF’s Management Training Program. Trained General Managers in specific focus areas: On-boarding and Training, Lineage Reconciliation, Loss Prevention, Risk Management, Service Flow. Identified and selected District Training center locations. Trained staff at the DTCs to successfully follow Management Training programs while they provided on- the-job training to newly hired managers. Provided support to District Managers with program updates and new procedures to help ensure centers successes. Assisted centers with scoring system issues, including system set-up and reporting. Show less

General Manager

• Mar 2003 - Mar 2006

 Designed and implemented new training programs company-wide for hourly employees, general and district managers. Created metrics for tracking the training and development programs. Facilitated class room sessions in AMF’s Management Training Program. Trained General Managers in specific focus areas: On-boarding and Training, Lineage Reconciliation, Loss Prevention, Risk Management, Service Flow. Identified and selected District Training center locations. Trained staff at the DTCs to successfully follow Management Training programs while they provided on- the-job training to newly hired managers. Provided support to District Managers with program updates and new procedures to help ensure centers successes. Assisted centers with scoring system issues, including system set-up and reporting. Show less