Experience

The West Side Tennis Club

• United States
• Entertainment Providers
• 1 - 100 Employee

• Clubhouse Manager

  • Jan 2022 - Present

  United States • Manage all club operations including Food and Beverage Department, Clubhouse, Pool and Pool Snack Bar, The Forest Hills Stadium and the events held there. Tennis, Gym, Property Maintenance and Front Desk Security • Maintain the integrity and aesthetic of the clubhouse and surrounding property • Maintain a cohesive management team thru daily briefings and weekly meetings. This includes the Executive Chef, Bar Manager, Pool Director, Maintenance Staff, Housekeeping and Front Desk… Show more • Manage all club operations including Food and Beverage Department, Clubhouse, Pool and Pool Snack Bar, The Forest Hills Stadium and the events held there. Tennis, Gym, Property Maintenance and Front Desk Security • Maintain the integrity and aesthetic of the clubhouse and surrounding property • Maintain a cohesive management team thru daily briefings and weekly meetings. This includes the Executive Chef, Bar Manager, Pool Director, Maintenance Staff, Housekeeping and Front Desk personnel. • Work closely with General Manager in developing budgets and working within them to attain goals as well as taking corrective action when necessary • Facilitate the cohesive operations between front and back of house through daily meetings with staff and management • Book all member and non-member events, parties, and banquets including weddings and corporate outings • Ensure that all legal requirements are consistently followed including wage/hour and Federal, State and Local laws for Food Safety and the Sale/Consumption of alcoholic Beverages. • Assure that effective orientation and training for new staff is in place as well as continuing Professional Development for long term employees. • Responsible for proper accounting and reconciliation of all member charges as well as maintaining records of P&L statements, special events, house counts, food covers. • Sit on various Club committee meetings to attain member perspective of service and flow of Club • Pro-active approach in dealing with member complaints as well as coming up with new ideas for drinks, food and service. • Hold meetings with teams to produce a safe and efficient environment for event goers • Formulate data based on daily event and hold post-event meetings with security team and management to configure areas of improvement • Attend monthly Board Meetings and present a report. I attend Club Committee Meetings keeping the lines of communication open with Committee Chair and following up with their decisions Show less



AAA Northeast

• United States
• Consumer Services
• 700 & Above Employee

• Service Technician

  • Sep 2020 - Dec 2021

  Respond to Member Service calls regarding vehicular emergencies Lead the team in response times and member satisfaction scores Maintain high status in lead sales each month for battery performance Preserve proper DOT health documentation for operation of Commercial vehicle Continually hold a driving record free from OTJ incidents



The West Side Tennis Club

• United States
• Entertainment Providers
• 1 - 100 Employee

• Assistant General Manager

  • Oct 2017 - Sep 2020

  Forest Hills, NY • Manage all club operations including Food and Beverage Department, Clubhouse, Pool and Pool Snack Bar, The Forest Hills Stadium and the events held there. Tennis, Gym, Property Maintenance and Front Desk Security • Maintain a cohesive management team thru daily briefings and weekly meetings. This includes the Executive Chef, Bar Manager, Pool Director, Maintenance Staff, Housekeeping and Front Desk personnel. • Work closely with General Manager in developing budgets and working within… Show more • Manage all club operations including Food and Beverage Department, Clubhouse, Pool and Pool Snack Bar, The Forest Hills Stadium and the events held there. Tennis, Gym, Property Maintenance and Front Desk Security • Maintain a cohesive management team thru daily briefings and weekly meetings. This includes the Executive Chef, Bar Manager, Pool Director, Maintenance Staff, Housekeeping and Front Desk personnel. • Work closely with General Manager in developing budgets and working within them to attain goals as well as taking corrective action when necessary • Facilitate the cohesive operations between front and back of house through daily meetings with staff and management • Book all member and non-member events, parties, and banquets including weddings and corporate outings • Ensure that all legal requirements are consistently followed including wage/hour and Federal, State and Local laws for Food Safety and the Sale/Consumption of alcoholic Beverages. • Assure that effective orientation and training for new staff is in place as well as continuing Professional Development for long term employees. • Responsible for proper accounting and reconciliation of all member charges as well as maintaining records of P&L statements, special events, house counts, food covers. • Sit on various Club committee meetings to attain member perspective of service and flow of Club • Pro-active approach in dealing with member complaints as well as coming up with new ideas for drinks, food and service. • Hold meetings with teams to produce a safe and efficient environment for event goers • Formulate data based on daily event and hold post-event meetings with security team and management to configure areas of improvement • Attend monthly Board Meetings and present a report. I attend Club Committee Meetings keeping the lines of communication open with Committee Chair and following up with their decisions

• Stadium Security for Forest Hills Stadium

  • May 2016 - Sep 2020

  Forest Hills, NY -Coordinate and distribute security teams within the Forest Hills Stadium -Hold meetings with teams to produce a safe and efficient environment for event goers -Assist with protection of performers when needed -Maintain a safe environment within the stadium and Clubhouse

• Arena Management

  • May 2016 - Sep 2020

  Forest Hills, NY -Assist in coordination of Forest Hills Stadium events -Maintain and oversee the efficient flow of security, food and beverage operations, and event operations -Assist production crew and CEO/General Manager with event planning

• Assistant Catering Coordinator

  • May 2016 - Sep 2020

  Forest Hills, NY -Assist the CEO/General Manager and Assistant General Manager with event coordination and planning -Meet with clients and members to coordinate private events -Coordinate with the Executive Chef to produce menu options for events -Generate positive flow of event with staff and kitchen alike -Create and produce private club events for membership enjoyment -Oversee staff within events to maintain effective and efficient flow -Create BEO's for events -Hold weekly BEO meetings… Show more -Assist the CEO/General Manager and Assistant General Manager with event coordination and planning -Meet with clients and members to coordinate private events -Coordinate with the Executive Chef to produce menu options for events -Generate positive flow of event with staff and kitchen alike -Create and produce private club events for membership enjoyment -Oversee staff within events to maintain effective and efficient flow -Create BEO's for events -Hold weekly BEO meetings with staff unless needed more frequently

• Dining Room Manager

  • May 2015 - Sep 2020

  Forest Hills, NY -Train staff in proper food handling procedures and customer service -Train and hire bartenders -Facilitate the cohesive operations between front and back of house -Ensure quality control of food and service among staff and members -Extend learning of all staff on procedures and operations to create successful atmosphere -Operate cash flows for daily operations -Meet with various Club committees -Act as the operational manager in absence of the Assistant General… Show more -Train staff in proper food handling procedures and customer service -Train and hire bartenders -Facilitate the cohesive operations between front and back of house -Ensure quality control of food and service among staff and members -Extend learning of all staff on procedures and operations to create successful atmosphere -Operate cash flows for daily operations -Meet with various Club committees -Act as the operational manager in absence of the Assistant General Manager -Perform human resource duties when needed -Menu design



Residence Life and Housing SUNY Oswego

• Operations and Occupancy Committee Member

  • Sep 2014 - May 2015

  Culkin Hall Suny Oswego A seating member on the committee that makes operational decisions for the college as well as works with the occupancy of students in the residence halls. The largest accomplishment was taking students, mid-year, and relocating them due to a building closing along with the incoming students to find housing for them.



Residence Life and Housing at Suny Oswego

• Resident Assistant

  • Feb 2013 - May 2015

  Suny Oswego Step up as a positive role model for undergraduate students. In charge of managing and maintaining a floor with over 20 students at a time as well as maintaining a building with over 400 students in it at a time.



School of Business at SUNY Oswego

• Student Advisory Council Seat

  • Jan 2013 - May 2015

  Rich Hall at SUNY Oswego Represent the Supply Chain and Operations Management Organization on campus in a weekly meeting along with other business organizations and the dean of the school of business. At these meetings we plan events for the school of business, adjust the mission statement for the school, and decide events to hold and what structure the school should have in the future.



Diversity and Inclusion Committee Task Force for #Shineonoz

• Task Force Member

  • Nov 2014 - Apr 2015

  SUNY Oswego I am working on a team of professional staff, as well as students to promote a campaign that fosters and creates civil discourse. This campaign has 3 parts, the Tumblr marketing, the presentations, and finally the bands. With the Tumblr marketing, individuals post a photo of themselves with a sign that explains a situation that they have seen, or been in and shines the light on it. With the presentations, we will have professor presenters that speak upon topics such as racism and civil biases… Show more I am working on a team of professional staff, as well as students to promote a campaign that fosters and creates civil discourse. This campaign has 3 parts, the Tumblr marketing, the presentations, and finally the bands. With the Tumblr marketing, individuals post a photo of themselves with a sign that explains a situation that they have seen, or been in and shines the light on it. With the presentations, we will have professor presenters that speak upon topics such as racism and civil biases for students to listen to and interact with. Finally, there will be rubber wrist bands given out to students. A wearer of this band is volunteering themselves to have a conversation "about their band", which is essentially telling their story. This campaign is being executed this March-April of 2015. Examples of the marketing can be seen at Shineonoz.tumblr.com Show less



Campus Concepts Committee

• Voting Chair for the Student Association

  • Oct 2014 - Apr 2015

  I am a voting chair representing the student association at SUNY Oswego. This committee makes plans for campus construction, the renovation of buildings and student areas, and overall proposes what the college should look like for the future of students to come.



Student Association at SUNY Oswego

• Non-profit Organizations
• 1 - 100 Employee

• Director of Student Affairs

  • Sep 2014 - Apr 2015

  The Point, Marano Campus Center, SUNY Oswego As Director of Student Affairs, I manage four assistant directors who are in charge of health and safety, education, athletics, and greek affairs on the SUNY Oswego campus. I also head committees to better student life and involvement as well as set precedents in place to continue a successful student association. I declare to operate within a hierarchical system and keep the silos of information flowing with little to no interference.

• SA Assembly Planning Committee

  • Sep 2014 - Nov 2014

  While in this position I worked closely with the President, Chief of Staff, Director of Public Relations, Assistant Director of Public Relations, as well as some senators to plan and execute a 3 day conference for the Student Association of the SUNY System. Through these planning meetings we organized rooms, set up catering, created and produced advertising campaigns, as well as managed the event during the weekend.



Faculty Assembly of SUNY Oswego

• Voting Chair for the Student Association

  • Sep 2014 - Apr 2015

  SUNY Oswego I represent the Student Association as a voting member at the Faculty Assembly. This assembly votes on changes to the college calendar, major/minor requirement changes, and updates other committees within the school on business and initiatives being taken to better the campus and college for the future students to come.



Supply Chain and Operations Management Organization

• President

  • May 2014 - Apr 2015

  Oswego, NY As President, I am in charge to oversee all operations of the organization. I work closely with our events coordinator to maintain guest speakers and professionals coming to the organization. I upkeep and maintain membership and student involvement within the organization. As a face of the organization I work closely with the Dean of the School of Business to progress our club within the schools recognition and maintain learning objectives that match the schools charter.

• Vice President

  • Sep 2013 - May 2014

  Oswego, NY I am currently the vice president of SCOPE at SUNY Oswego. SCOPE's mission is to provide students with real world experience and work with businesses in the community and help them with business operations. As vice president I assist the president in operations of the club, oversee the secretary and treasurer, and assist in scheduling organizational activities and events.



Seneca Halls Annual BaconFest

• Co-Founder/Event Manager

  • Oct 2013 - Apr 2015

  Pathfinder Dining Hall; SUNY Oswego BaconFest was the brainchild of myself and 7 other resident assistants of Seneca Hall. With my position I assist in the planning, menu creation, prepping, distribution, and event management for the entire school year (2 semesters). In our debut year of 2013, we had roughly 700 students in attendance. The second year we had a grand total of 970 students, almost 1/7th of the undergraduate student population. Each year we become bigger and better in providing bacon, and non-meat options to our… Show more BaconFest was the brainchild of myself and 7 other resident assistants of Seneca Hall. With my position I assist in the planning, menu creation, prepping, distribution, and event management for the entire school year (2 semesters). In our debut year of 2013, we had roughly 700 students in attendance. The second year we had a grand total of 970 students, almost 1/7th of the undergraduate student population. Each year we become bigger and better in providing bacon, and non-meat options to our hungry student body. In the 2nd annual Baconfest, we served over 1700 student, faculty, and community members. Show less



The New York Athletic Club

• Runner/ Buffet

  • May 2011 - Jun 2014

  Worked with a team to set-up, manage, and organize buffets for anywhere from 100 people to 700 people. Help keep a positive environment for other workers as well as club members and guests. Manage tables and minor kitchen operations.



SUNY Oswego Hunger Games

• Vice President/ Event Coordinator

  • Oct 2013 - Apr 2014

  SUNY Oswego Assist president coordinate the location of the games, other organizations and offices for the games, and the overall operations for the day of the event and the days precursor to them. I am also the lead coordinator of the retribution match which allows tributes form past games to return to the arena and "fight" in a reunion match for another chance to attain eternal glory.



Arrosto Restaurant

• Food and Beverage Services
• 1 - 100 Employee

• Busboy

  • 2010 - 2011

  I worked with a team of up to 4 bussers and 12 waiters within a time period. I worked up to 10 tables at a time as well as assisted in running and small waiting orders