Experience

CDW ServiceNow Solutions
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Quality Assurance Analyst

  • Sep 2023 - Present

CDW
• Australia
• Professional Training and Coaching
• Associate Consulting Engineer - ServiceNow

  • Sep 2022 - Sep 2023


ServiceNow

• United States
• Software Development
• 700 & Above Employee

• ServiceNow NextGen Professionals Reskill Program Extern

  • Mar 2022 - Jun 2022

  The ServiceNow® NextGen Professionals Reskill program is a 12-week program which provides a combination of instructor-led and on-demand training, practical exercises, and hands-on projects. Topics covered included Service Portal, ITSM, and Scripting in ServiceNow Fundamentals; use of the Flow Designer, Mobile Development, and Performance Analytics modules; micro certs for configuring the CMDB and the use of the Integration Hub. We also completed a final group project, that involved the building of a usable Service Portal, to include tables, graphics, access controls, a service catalog, a knowledge base, and the use of various widgets. To date, I have earned Micro-Certifications in: - Configure the CMDB 13 April, 2022 - Integration Hub - 19 May, 2022 - Performance Analytics - 19 May, 2022 Coursework included: - ServiceNow Fundamentals - IT Service Management Fundamentals - Service Portal Fundamentals - Scripting in ServiceNow Fundamentals - IT Service Management Implementation - Flow Designer - Mobile Development - Performance Analytics - ServiceNow Platform Implementation Show less



UC San Diego Extension

• United States
• Higher Education
• 1 - 100 Employee

• Front End Development certificate program student

  • Mar 2021 - May 2022

  I completed the Front-End Development program offered by UC San Diego. Areas of particular focus have been HTML, CSS, JavaScript, as well as React JS & JSX. I maintained an A average across all semesters of the program, and obtained my certificate June of 2022. I completed the Front-End Development program offered by UC San Diego. Areas of particular focus have been HTML, CSS, JavaScript, as well as React JS & JSX. I maintained an A average across all semesters of the program, and obtained my certificate June of 2022.



Marine Corps Community Services

• United States
• Government Administration
• 700 & Above Employee

• Business Development Manager

  • May 2017 - Jul 2020

  I served as the manager for direct-run & indirect contractor businesses aboard MCRD, including personal, recruit-training, and graduation-related services. Annual sales were in excess of $7 million, with profit contributions to Marine Corps MWR programs of over $1 million per annum. We surpassed $2 million in net profit in FY2019, a new record and a 27% increase over the prior year.I was appointed Contracting Officer’s Representative (COR) for over a dozen revenue-generating contracts, and was the program manager for twenty-nine lines of business. I was responsible for drafting and submitting a variety of business proposals, statements of work, and procurement actions. I brought to market programs ranging from short term service rentals to commemorative souvenir sales.I also wrote the budgets/forecasts for various Services and Retail programs aboard the installation. I was a lead in drafting the necessary proposals, financial analysis, floor plans, and submission documents for multiple construction projects, to include: an automatic car wash, renovation of the MCX Main Store, and the remodels of two c-stores. I led the procurement process for new fuel pump installation, and was instrumental in writing a solicitation for a marketing MOA. In addition, I routinely presented to large groups of uniformed personnel; these range from roughly fifty new Drill Instructors each quarter, to groups of up to five-hundred new Marines on a semi-weekly basis. Show less

• Interim General Manager

  • Oct 2019 - Mar 2020

  In October 2019, I accepted the position of interim MCX Store Manager, overseeing all main-side Retail operations, while continuing on in my existing role. This position included oversight of ~60K SF of retail space, including a department store, two c-stores, fuel operations, and various satellite shops, with a staff of +50. I navigated the onboarding of new assistant managers, Black Friday, annual inventory, and construction prep. Annual revenue for my retail outlets was in excess of $22 million. Show less



NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

• United States
• Retail
• 700 & Above Employee

• Sales Manager

  • May 2016 - May 2017

  Department Manager within Electronics Division at the Naval Base San Diego NEX Home Store. Responsible for TV & Video, Audio, Video Games, and Smart Home/Networking groups. I directed multiple major product launches and demo events, as well as leading the sales team to a +$1 million day. Notable accomplishments included: • A smooth and successful launch of the Nintendo Switch gaming console, generating over $65K in sales in a single day. • TV sales of over $500K the Friday after Thanksgiving, 2016. • Promoting the growth in sales of premium items and accessories in the TV, Audio, and Video Games groups. Show less

• Operations Manager

  • Sep 2015 - May 2016

  Retail Operations Manager for MCRD San Diego MCX. Created and revised local Standard Operating Procedures and Internal Instructions for Business Operations. Developed and conducted trainings, including: new-hire acclimation, register training, and utilization of scheduling software. Oversaw annual inventory for multiple sites, including outlying mini mart locations and Recruit Sales. Oversaw retail custodial and store worker teams. Selected to act as admin for new learning management system. Continued to assist as interim Area Sales Manager until March 2016. Show less

• Area Sales Manager

  • Sep 2013 - Mar 2016

  Directly oversaw retail departments including Electronics, Uniforms/Tactical, Sporting Goods, Luggage and Toys, while also assisting with a host of further departments within Hardlines and Consumables. Responsible for hiring, scheduling, customer service, and employee program and product trainings. Worked alone and with marketing teams to develop interesting and relevant content for in-store advertising and displays. Worked with remote buying teams on refining assortments and stock levels. Prepared daily paperwork for Accounting, as well daily deposits. Show less



Military Sales & Service

• United States
• Advertising Services
• 100 - 200 Employee

• Territory Sales Manager

  • Nov 2009 - Aug 2013

  Represented electronics and appliance brands in military Exchanges throughout San Diego County. Managed a team of high-achieving associates, recognized company-wide for their outstanding demonstrations, merchandising, and sales. Assisted company in launching new initiatives, including beta-testing applications and providing feedback and support for new products and processes. Responsible for product training, coordinating events and demonstrations, and installing and maintaining merchandise displays. Received Outstanding Service Award for 2011. Show less



iMemories

• Technology, Information and Internet
• 1 - 100 Employee

• Video Specialist

  • Aug 2007 - Aug 2009

  Managed the expansion of video department from a 1 person, 20 deck operation to a 3 person, 24-hour team with 100+ decks. Responsible for video capture, equipment installation and maintenance, manual conversions, and videocassette repairs. Created workflows for manual capture and advised on development of company-wide workflow processes. Developed team training materials and troubleshooting guidelines. Also trained on photo-scanning and slide conversion, using both flatbed and slide scanners, and ran photo-scanning systems when needed. Show less



Best Buy

• Retail
• 700 & Above Employee

• Full-time sales associate - Digital Imaging

  • Sep 2004 - Mar 2007

  Full-time associate in Digital Imaging department. Responsibilities included customer sales and service, maintaining product displays and functionality, conducting peer training, performing competitor comparisons and weekly ad research, and developing department training materials. Store photographer for community and in-store events. Recognized for Outstanding Customer Service 03/2005. Sales Team MVP Award 10/2005. Made a department Mentor for Digital Imaging, early 2006. Full-time associate in Digital Imaging department. Responsibilities included customer sales and service, maintaining product displays and functionality, conducting peer training, performing competitor comparisons and weekly ad research, and developing department training materials. Store photographer for community and in-store events. Recognized for Outstanding Customer Service 03/2005. Sales Team MVP Award 10/2005. Made a department Mentor for Digital Imaging, early 2006.