IT-Corporate Support Sr. Manager

• May 2006 - Present

Sr. Manager I.T. Infrastructure

• May 2006 - Present

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, including, PCs, operating systems, VOIP telephones, software applications, and peripherals.• Project manage and implementation of corporate network and telephone system including CCTV and door access proximity.• Communicate regularly with IT management and all users of information services and systems.• Manage and develop IT staff, including, , evaluation, guidance, discipline.• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.• Oversee provision of IT Support for 6 staff in different offices.• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.• Negotiate and administer supplier contracts and service agreements. Show less

Technical Support Specialist

• May 2000 - Dec 2003