Experience

University of Southampton
• United Kingdom
• Higher Education
• 700 & Above Employee
• Business Applications Support Engineer

  • May 2018 - Present


Smoothwall Ltd

• Service Support Engineer

  • Aug 2008 - May 2018

  Second line support engineer for Smoothwall. Working via telephone, remote access support and on site to assist customers across the globe with their security issues and provide a confirmed fix within SLA. Providing assistance to first line engineers as required, including training and hands on support. Liasing with product managers, developers and maintenance support teams to expedite customer solutions and to provide feedback regarding the product for future development. Providing consultancy to specific customers with regards to setup, design and implementation of Smoothwall and in some cases, their own network. Providing technical and non technical walkthroughs and set up of the product either remotely or via on site delivery. Enhancing the support teams means to support the customers by implementing enhancements to the company, including Trello meeting boards, general departmental changes and other essential meetings as required. When required performing the role of technical delivery manager (third line support) when TDM is unavailable. This involves working with the biggest customers who require the highest level of support. During evening shifts, a point of contact for other engineers who require assistance and a ‘go to’ for sales team members who require a point of escalation. Show less



Itchen Sixth Form College

• United Kingdom
• Education Management
• 1 - 100 Employee

• Network Support Technician

  • Nov 2005 - Aug 2008

  To support the college’s IT needs in both hardware and software, for Students and Staff members. Responsible for maintaining network stability, security and reliability. Responsible for over 1500 users computer needs including: accounts, repairs to printers and workstations. Involved with stock-keeping, ordering and maintaining a weekly backup of the entire college network. Also the monitoring of server performance via web based interface and server room as well as re-cabling existing network switches and wireless technology. Show less



WCI Services

• United States
• Construction

• Level 1 Support Engineer

  • Jul 2005 - Oct 2005

  Technical support via phone and remote desktop sessions for Harmoni and NHS employees throughout the UK. From Active Directory and account maintenance to full computer repair, via remote support. Technical support via phone and remote desktop sessions for Harmoni and NHS employees throughout the UK. From Active Directory and account maintenance to full computer repair, via remote support.


Sainsbury's
• United Kingdom
• Retail
• 700 & Above Employee
• Bakery Assistant

  • May 2000 - Jul 2005


The Mountbatten School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Systems Administrator

  • 2002 - 2002

  Work Experience - College Work Experience - College



Virgin Megastores

• United States
• Manufacturing

• School Work Experience

  • 1999 - 1999

  Work Experience - School Work Experience - School